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摩托羅拉系統(tǒng)重回增長軌道的秘密

摩托羅拉系統(tǒng)重回增長軌道的秘密

Patricia Sellers 2014年04月11日
曾在諾曼底登陸和首次登月中起到歷史性作用的摩托羅拉系統(tǒng)公司明確了新的理念,借此喚起了所有相關(guān)利益方的共鳴,實(shí)現(xiàn)了重建,找到了新的發(fā)展之路。2011年,摩托羅拉系統(tǒng)在紐約證券交易所上市時(shí),股價(jià)只有37美元,如今已經(jīng)飆升至65美元。
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照片中,安保人員宣示著摩托羅拉系統(tǒng)的承諾:“我們幫助人們在關(guān)鍵時(shí)刻做到最好?!?/font>

????本文是前寶潔全球營銷總監(jiān)和《增長力:如何打造世界頂級(jí)品牌》(Grow: How Ideals Power Growth and Profit at the World's Greatest Companies)一書的作者吉姆?斯登格為財(cái)富網(wǎng)站撰寫的系列文章的第三部分。在今天和接下來四個(gè)周五的總共五篇客座日志中,吉姆將深入研究這家最優(yōu)秀的基于理念的公司的最佳范例,探尋他們是如何在競爭中脫穎而出的。

????寶潔(Procter & Gamble)是家瘋狂地設(shè)立規(guī)定的公司。我在那里待了25年,我們對(duì)一切都有規(guī)定。從如何推廣自己的品牌,到創(chuàng)新,到經(jīng)營戰(zhàn)略,甚至到如何做職業(yè)規(guī)劃,我們都有各種細(xì)致的條例。

????人們通過框架體系或者模型來學(xué)習(xí)。我在天主教學(xué)校待了12年,那里有大量的修女以及規(guī)定:語法是我們的寫作規(guī)定,元素周期表是我們的化學(xué)模型,還有,當(dāng)然,教義問答書是我們的行為指南。

????寶潔相信——我本人也這么認(rèn)為——要在全球公司中建立強(qiáng)大的共同文化,需要可擴(kuò)展性的標(biāo)準(zhǔn)化方法。沒有共同的規(guī)定就不可能讓來自140個(gè)國家的13萬員工向同一個(gè)方向前進(jìn)。同行把寶潔的員工稱作“寶潔人”,很大程度上就是因?yàn)樗麄冇幸惶坠餐慕?jīng)營方法。

????所以,我們開始這項(xiàng)工作,研究各公司是如何激活自己的理念時(shí),我認(rèn)為我們能找到大量的框架結(jié)構(gòu)。我沒料到的是,框架無處不在。我同樣沒料到的是,我還能找到比寶潔的最佳模式更好的框架體系。

????我們在在線汽車顧客服務(wù)公司Edmund.com發(fā)現(xiàn)了價(jià)值樹(Value Tree)。在不斷革新自身私人理財(cái)服務(wù)的Intuit公司發(fā)現(xiàn)了品牌組合(Brand House)。而棒球棍公司路易斯維爾?斯拉格(Louisville Slugger)有什么呢,它有一個(gè)本壘板(Home Plate)。

????出乎意料的是,我們在一家企業(yè)對(duì)企業(yè)電子商務(wù)的公司找到了最佳案例。它就是摩托羅拉系統(tǒng)(Motorola Solutions)。

????摩托羅拉系統(tǒng)的總部設(shè)在伊利諾伊州的紹姆堡。這家公司為全球的企業(yè)和政府客戶提供關(guān)鍵任務(wù)的通訊服務(wù)和解決方案。沃爾瑪(Wal-Mart)依靠它的系統(tǒng)來管理庫存,而超過100個(gè)國家的現(xiàn)場急救員依靠它的無線電話和網(wǎng)絡(luò)在緊急情況下保持聯(lián)系。摩托羅拉系統(tǒng)希望公司的2.1萬名員工能夠信奉一個(gè)簡單但卻激動(dòng)人心的品牌理念,這就是摩托羅拉稱之為使命的一句話:“我們幫助人們在關(guān)鍵時(shí)刻做到最好?!?/p>

????2010年,摩托羅拉系統(tǒng)籌備脫離摩托羅拉移動(dòng)(Motorola Mobility)時(shí)形成了自己的框架體系。摩托羅拉移動(dòng)是一家消費(fèi)者導(dǎo)向的公司,之后被谷歌(Google)收購。(信息披露:在脫離前的那段挑戰(zhàn)十足的時(shí)期中,我是摩托羅拉董事會(huì)的成員,隨后我進(jìn)入了摩托羅拉移動(dòng)的董事會(huì)。)而在今年1月,谷歌把摩托羅拉移動(dòng)賣給了聯(lián)想(Lenovo)。

?????This is Part 3 of a series for Fortune.com by Jim Stengel, former global CMO of Procter & Gamble and author of Grow: How Ideals Power Growth and Profit at the World's Greatest Companies. In today's Guest Post and in four more over the next four Fridays, Jim digs into the best practices of the best ideal-based companies and explores how they outgrow their competition.

????FORTUNE -- Procter & Gamble is a framework-crazy company. I spent 25 years there, and we had a framework for everything. We had different detailed protocols for how we marketed our brands, for innovation, for corporate strategy, even for how we did career planning.

????People learn through frameworks, or models. I went to Catholic school for 12 years, and it was heavy on nuns and frameworks: Grammar was our framework for writing, the Periodic Table was our chemistry model, and, of course, the catechism was our guide for behavior.

????P&G believes -- and so do I -- that building a strong common culture in a global company requires a scalable, standardized approach. It's impossible to teach 130,000 people across 140 countries to march in the same direction without a common framework. P&G employees are dubbed "Proctoids" by industry colleagues, largely based on their shared approach on how to do business.

????So, when we began our fieldwork on this project to learn how companies activate their ideals, I suspected we would find quite a few frameworks. What I did not expect was to find them everywhere. And I did not expect to find one that topped P&G's best models.

????We found a Value Tree at Edmunds.com, the online auto consumer-service company. We found a Brand House at Intuit (INTU), which constantly innovates its personal financial services. The baseball-bat company Louisville Slugger has, what else, a Home Plate.

????The best example we found was, to our surprise, at a business-to-business enterprise: Motorola Solutions (MSI).

????With headquarters in Schaumburg, Ill., Motorola Solutions provides mission-critical communications services and solutions for enterprise and government customers around the world. Wal-Mart (WMT) depends on its systems for managing inventory, and first responders in 100-plus countries rely on Motorola radios and networks to stay connected in emergency situations. Motorola Solutions' 21,000 employees are expected to embrace a simple and dramatic Brand Ideal, which Motorola refers to as its purpose: "We help people be their best in the moments that matter."

????Motorola Solutions created its framework in 2010 as it prepared to spin off Motorola Mobility, a consumer-focused business that later was bought by Google (GOOG). (Disclosure: I was on the board of directors of Motorola during a very challenging period before the spin, and then I was on the board of Motorola Mobility.) This past January, Google sold Motorola Mobility to Lenovo (LNVGF).

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