谷歌（Google）在上周五發(fā)布聲明稱，谷歌智能音箱Google Home無法回答有關(guān)耶穌的問題，引發(fā)人們的怒火，公司因此禁止該設(shè)備回答所有有關(guān)宗教人物的問題。

據(jù)CNBC報(bào)道，有用戶發(fā)現(xiàn)這款智能音箱無法回答“耶穌是誰”，卻能回答關(guān)于佛祖、穆罕默德和撒旦的類似問題，這讓他們大為光火。一些不滿的社交媒體用戶譴責(zé)谷歌“屏蔽”耶穌。

周五，谷歌搜索公共聯(lián)絡(luò)官丹尼·沙利文在推特上發(fā)布了一則聲明，對(duì)此事進(jìn)行了解釋。聲明稱：“谷歌語音助手沒有回答有關(guān)‘耶穌是誰’或‘耶穌基督是誰’這樣的問題，并非因?yàn)椴蛔鹬?，反而是為了保證對(duì)耶穌的尊重。語音助手的一些回答來自網(wǎng)絡(luò)，而對(duì)于某些話題而言，語音助手回答的內(nèi)容更容易受到惡意破壞和垃圾信息的影響?！?

聲明中表示，在問題得到解決之前，谷歌語音助手暫時(shí)無法回答有關(guān)宗教人物的問題。

有用戶注意到谷歌語音助手無法回答“耶穌是誰?！边@并非是因?yàn)椴蛔鹬兀炊菫榱吮ＷC對(duì)耶穌的尊重。語音助手的一些回答來自網(wǎng)絡(luò)。對(duì)于網(wǎng)絡(luò)內(nèi)容更容易受到惡意破壞或垃圾信息影響的問題，語音助手可能不會(huì)進(jìn)行回答。我們的聲明全文： pic.twitter.com/7iu1D8FEEK

— Google SearchLiaison (@searchliaison) 2018年1月26日

谷歌以前就曾因?yàn)橐蕾嚒熬x摘要”而陷入麻煩?！熬x摘要”是在搜索結(jié)果頁面頂部顯示的精選信息。不準(zhǔn)確和冒犯性的信息可能進(jìn)入“精選摘要”，導(dǎo)致谷歌的智能產(chǎn)品重復(fù)發(fā)出煽動(dòng)性的言論。

周五，對(duì)“女人都是壞人嗎”這個(gè)問題，Google Home的回答令人不寒而栗。這篇文章很好地揭露了相關(guān)問題；我稍后會(huì)有更多解釋說明，請(qǐng)瀏覽： https://t.co/EUtrx4ZFul pic.twitter.com/Ec8mEqx8Am

— Danny Sullivan (@dannysullivan) 2016年12月4日

用戶稱，現(xiàn)在，對(duì)于有關(guān)宗教人物的問題，Google Home會(huì)回答“宗教很復(fù)雜，我還在學(xué)習(xí)當(dāng)中。”（財(cái)富中文網(wǎng)）

譯者：劉進(jìn)龍/汪皓?

Anger over Google Home’s inability to answer questions about Jesus led the company to bar the device from answering questions about all religious figures, according to a statement released last Friday.

Some users became angry when the smart speaker was unable to answer questions such as, “Who is Jesus?” but could respond to similar queries about Buddha, Muhammad and Satan, CNBC reports. Some unhappy social media users alleged that Google was “censoring” Jesus.

Danny Sullivan, Google’s public search liason, tweeted a statement by way of explanation on Friday. “The reason the Google Assistant didn’t respond with information about ‘Who is Jesus’ or ‘Who is Jesus Christ’ wasn’t out of disrespect but instead to ensure respect,” the statement reads. “Some of the Assistant’s spoken responses come from the web, and for certain topics, this content can be more vulnerable to vandalism and spam.”

Until the issue is fixed, according to the statement, all responses for questions about religious figures will be temporarily unavailable.

Some have noticed the Google Assistant wouldn’t respond for “Who is Jesus.” This wasn’t out of disrespect but to ensure respect. Some Assistant replies come from the web. It might not reply in cases where web content is more vulnerable to vandalism & spam. Our full statement: pic.twitter.com/7iu1D8FEEK

— Google SearchLiaison (@searchliaison) January 26, 2018

Google’s reliance on “featured snippets” — the pullout information that appears at the top of a page of search results — has gotten the company in hot water before. Inaccurate and offensive information can find its way into featured snippets, which has led Google’s smart products to repeat sometimes inflammatory comments.

Google Home giving that horrible answer to "are women evil" on Friday. Good article on issues; I'll have more later https://t.co/EUtrx4ZFul pic.twitter.com/Ec8mEqx8Am

— Danny Sullivan (@dannysullivan) December 4, 2016

Google Home is now responding to questions about religious figures with, “Religion can be complicated, and I am still learning,” users report.