《財富》最具影響力女性內(nèi)部網(wǎng)絡(luò)（MPW Insider）是一個邀請商界精英及時回答關(guān)于職業(yè)生涯和領(lǐng)導力問題的在線社區(qū)。本周，我們的問題是：與上司觀點不一致時怎么辦？以下是H&R Block公司首席營銷官凱西?柯林斯的回答。

我是怎樣向上司提出反對意見的？那就是：以事實為基礎(chǔ)，有禮有節(jié)地經(jīng)常提意見！我與我的上司，也就是公司首席執(zhí)行官，建立了一種相互信賴和尊敬的關(guān)系，因此提出不同意見并不是難事兒。然而，我們并不總是以同樣的視角看待世界，或決策的潛在影響。他傾向于根據(jù)直覺和智慧迅速做出決定（并期待我們也這么做）。與他相反，我喜歡“籌劃”替代方案，掂量決策的潛在影響和長期品牌效應(yīng)，以及可能導致的多米諾骨牌效應(yīng)。但真正重要的是，我們已經(jīng)建立了一種充滿安全感，鼓勵提出異議的文化。我們的核心價值觀建立在“做正確的事”之上，其中的一條就是“不要責備”。我們做的決策有對也有錯，但我們總能從錯誤中吸取教訓，改正錯誤，并繼續(xù)前行。

坦率地說，我的情商比較高——在生活中我是一個很感性的人。然而，每當與上司出現(xiàn)分歧時，我都會不帶情緒，只訴諸于事實。我在爭論中往往強調(diào)商業(yè)、品牌和財務(wù)因素——無論是用數(shù)字、歷史還是競爭力分析說話。這并不意味著我就很死板——只要這種方式有助于我闡述觀點，我也可以很活躍。另外，來點幽默也無妨。

我的基本原則很簡單：如果我不對上司提出相反意見，那我的工作就沒有存在的價值了。這一點對所有人都適用。最好的搭檔和最牢固的關(guān)系，必須是兩個人可以互相提出反對意見，而且對雙方的關(guān)系仍然感到放心。在某些問題上你會贏，在另一些問題上你會輸。但你知道自己已經(jīng)盡全力做正確的事，或是讓品牌和公司走向正確的方向，這才是真正的“贏”。（財富中文網(wǎng)）

譯者：嚴匡正

MPW Insider is one of several online communities where the biggest names in business answer timely career and leadership questions. This week we ask: How do you disagree with your boss? The following answer is by Kathy Collins, Chief Marketing Officer of H&R Block.

How do I disagree with my boss? Factually, respectfully, and often! My relationship with my boss, our CEO, is one of mutual trust and respect, which is a great place from which to start any disagreement. However, we don’t always see the world – or the potential impact of our decisions – the same way. He tends to make (and expect) quick decisions from the gut, but intelligently. I, on the other hand, tend to “brew” on the alternatives, the potential impacts, the long-term brand effect, and all of the dominoes that may start to fall. But, what’s really important here – is that we have built a culture of safety. Debate is encouraged. Our core value is based on “doing the right thing,” and part of that is a no-blame culture. We make good decisions and bad ones. But we learn from our mistakes, fix them, and move on.

In complete transparency, I have a very high EQ – I’m emotionally driven in many aspects of my life. However, when it comes to disagreements with my boss – I turn off the emotion, and take in the facts. Whether it’s numbers, past history, or competitive analysis — I make a point of stressing the business, brand, or financial reason for my debate. That doesn’t mean I won’t become highly animated – but only if it helps my case. And – a little humor never hurts.

The bottom line is quite simple: I wouldn’t have a job if I didn’t disagree with my boss. None of us would (or should). The best partnerships, the strongest relationships are those in which two people can disagree, but walk away feeling safe and secure. You win some, and you lose some. The real win is in knowing that you have done everything you can to do the right thing, or get the brand/business to the right place.