近幾年,蘋果公司一直自稱iPhone可以抗水,但它說的話到底是真是假呢?
意大利反壟斷機構AGCM近期指出蘋果的抗水性能其實言過其實。11月30日,旨在保護消費者的AGCM向蘋果公司開出了一張1000萬歐元(約1200萬美元)的罰單。該機構認為蘋果對消費者存有誤導,蘋果用戶依然存在因為進水而導致手機受損的案例,但蘋果也并沒有為其提供保修服務。
從2016年iPhone 7上市起,蘋果便宣稱自己為iPhone手機提供了“IP67”級別的防護。(I代表抗塵,P代表抗水。)
據(jù)蘋果宣稱資料,具有“IP67”級別防護的iPhone能夠持續(xù)30分鐘浸泡在深達1米的水中。2018年上市的iPhone XS及后續(xù)型號被其順勢定義為“IP68”,據(jù)宣傳可以承受2米水深。到了今年的iPhone 12,蘋果更是官宣其抗水性能能夠達到6米深。
文字游戲
如今也有很多的網上說法在為蘋果申辯,稱其所謂的“抗水性能”是“理論意義上的”而不是“實際意義上的”,并指出蘋果本身從未用“waterproof”(防水)一詞描述過iPhone,只是說“water resistance”(抗水),甚至對可以游泳攜帶的Apple Watch也用的是“抗水”而不是“防水”。
但意大利監(jiān)管機構AGCM仍然認為蘋果的描述用詞不夠謹慎。AGCM指出,蘋果違反了相關法規(guī),并沒有向消費者解釋清楚所謂的“抗水性能”到底可以實現(xiàn)到何種地步。
iPhone 8理論上的確能夠在水下待上半小時而毫發(fā)無傷,但前提是水要完全靜止且純凈,一切都要符合實驗室條件。
蘋果也確實做出了免責聲明,稱iPhone并不可以完全保證不受進水損傷,但AGCM認為蘋果自賣自夸式的抗水廣告明顯算的上是對消費者的一種欺騙。
此外,AGCM還表示,蘋果拒絕維修進水手機的行為也侵犯了用戶的合法保修權利。該機構此番要求蘋果為其違規(guī)行為支付1000萬歐元,并希望蘋果在其意大利官網上的iPhone界面中貼上關于本次裁決的聲明。
而蘋果官方卻對此次裁決不予置評。(財富中文網)
編譯:陳怡軒
近幾年,蘋果公司一直自稱iPhone可以抗水,但它說的話到底是真是假呢?
意大利反壟斷機構AGCM近期指出蘋果的抗水性能其實言過其實。11月30日,旨在保護消費者的AGCM向蘋果公司開出了一張1000萬歐元(約1200萬美元)的罰單。該機構認為蘋果對消費者存有誤導,蘋果用戶依然存在因為進水而導致手機受損的案例,但蘋果也并沒有為其提供保修服務。
從2016年iPhone 7上市起,蘋果便宣稱自己為iPhone手機提供了“IP67”級別的防護。(I代表抗塵,P代表抗水。)
據(jù)蘋果宣稱資料,具有“IP67”級別防護的iPhone能夠持續(xù)30分鐘浸泡在深達1米的水中。2018年上市的iPhone XS及后續(xù)型號被其順勢定義為“IP68”,據(jù)宣傳可以承受2米水深。到了今年的iPhone 12,蘋果更是官宣其抗水性能能夠達到6米深。
文字游戲
如今也有很多的網上說法在為蘋果申辯,稱其所謂的“抗水性能”是“理論意義上的”而不是“實際意義上的”,并指出蘋果本身從未用“waterproof”(防水)一詞描述過iPhone,只是說“water resistance”(抗水),甚至對可以游泳攜帶的Apple Watch也用的是“抗水”而不是“防水”。
但意大利監(jiān)管機構AGCM仍然認為蘋果的描述用詞不夠謹慎。AGCM指出,蘋果違反了相關法規(guī),并沒有向消費者解釋清楚所謂的“抗水性能”到底可以實現(xiàn)到何種地步。
iPhone 8理論上的確能夠在水下待上半小時而毫發(fā)無傷,但前提是水要完全靜止且純凈,一切都要符合實驗室條件。
蘋果也確實做出了免責聲明,稱iPhone并不可以完全保證不受進水損傷,但AGCM認為蘋果自賣自夸式的抗水廣告明顯算的上是對消費者的一種欺騙。
此外,AGCM還表示,蘋果拒絕維修進水手機的行為也侵犯了用戶的合法保修權利。該機構此番要求蘋果為其違規(guī)行為支付1000萬歐元,并希望蘋果在其意大利官網上的iPhone界面中貼上關于本次裁決的聲明。
而蘋果官方卻對此次裁決不予置評。(財富中文網)
編譯:陳怡軒
Apple has been offering water-resistant iPhones for several years now, but are its protection claims actually justified?
The Italian Antitrust Authority (AGCM) thinks Cupertino has been overstating the handsets' water resistance. The agency, which is in charge of consumer protection in Italy, on November 30 fined Apple €10 million ($12 million) for misleading its customers—and for not providing standard warranty assistance to customers whose iPhones were damaged by liquids.
Since 2016's iPhone 7 range, Apple's smartphones have been promoted as offering at least "IP67" protection. (The "IP" part stands for "ingress protection," while the first digit refers to dust protection and the second to water protection.)
A phone with IP67 protection can be continually immersed in water of up to 1 meter (3 feet 3 inches) in depth. According to Apple's promotional material, this is fine for up to 30 minutes. For 2018's iPhone XS and subsequent models, the advertised protection is IP68, meaning a maximum depth of over 1 meter—it grades up from the XS's claimed 2-meter water resistance to the new iPhone 12's 6 meters.
Lab conditions
Now, despite what many online sources allege, Apple's water resistance does not equal waterproofness, which is why Apple never claims its iPhones are waterproof—it doesn't even use that word for the Apple Watch, which is meant to be worn while swimming.
But, focusing on the models from the iPhone 8 to last year's iPhone 11, the Italian regulator said Apple still wasn't being cautious enough. It said the tech giant broke the rules by failing to tell its customers that the claimed water resistance is not normally achievable.
So an iPhone 8 can theoretically stay a meter underwater for half an hour and emerge unscathed, but only if the water is entirely still and pure, like in a laboratory setting.
Apple does give a disclaimer that the iPhone's guarantee won't cover damage caused by liquids, but the agency said the company's "emphatic advertising boast of water resistance" still means customers were deceived.
On top of that, the AGCM said Apple was infringing on customers' legal warranty rights by refusing to help them out when their phones were damaged by water or other liquids. It told Apple to pay a total of €10 million for the infringements, and to publish a notice of the ruling on its Italian website's iPhone section.
Apple refused to comment on the fine.