為應對餐飲服務行業(yè)面臨的招工難問題,達美樂披薩(Domino’s Pizza)部署了一項獨特的策略來交付訂單:機器人送貨車。
該公司已在休斯敦使用可抵達私人車道的自動駕駛汽車,提供自動送貨服務。該項目最早在兩年前公布,但直到本周一才開始正式實施。
自動駕駛送貨服務基于Nuro的R2機器人,已被部署于休斯敦烏蘭海茨地區(qū)。客戶可以選擇是否由機器人送貨。
那些選擇機器人送貨的客戶能夠在其訂單確定頁面跟蹤送貨車(及其披薩)。當送貨車停下時,客戶只需輸入PIN碼打開車門便可以拿走餐食。
是否要給小費就看客戶心情了,只是沒有那個必要。
達美樂高級副總裁兼首席創(chuàng)新官丹尼斯·馬隆尼在一份聲明中稱:“我們十分高興通過在休斯敦測試Nuro的自動送貨服務,繼續(xù)創(chuàng)新達美樂披薩的客戶交付體驗。在自動送貨領域,我們還有很多要學的東西。通過該項目,我們將對客戶是如何看待自動送貨服務,如何與機器人互動以及該服務會給店面業(yè)務帶來怎樣的影響等問題有更深刻的理解?!?/font>
R2是首款獲得美國運輸部批準的完全自動駕駛陸路送貨交通工具。Nuro于去年2月獲得了這一批準。除了為達美樂送披薩,該公司還向休斯敦地區(qū)的沃爾瑪和克羅格超市提供送貨服務。(財富中文網(wǎng))
譯者:馮豐
審校:夏林
為應對餐飲服務行業(yè)面臨的招工難問題,達美樂披薩(Domino’s Pizza)部署了一項獨特的策略來交付訂單:機器人送貨車。
該公司已在休斯敦使用可抵達私人車道的自動駕駛汽車,提供自動送貨服務。該項目最早在兩年前公布,但直到本周一才開始正式實施。
自動駕駛送貨服務基于Nuro的R2機器人,已被部署于休斯敦烏蘭海茨地區(qū)??蛻艨梢赃x擇是否由機器人送貨。
那些選擇機器人送貨的客戶能夠在其訂單確定頁面跟蹤送貨車(及其披薩)。當送貨車停下時,客戶只需輸入PIN碼打開車門便可以拿走餐食。
是否要給小費就看客戶心情了,只是沒有那個必要。
達美樂高級副總裁兼首席創(chuàng)新官丹尼斯·馬隆尼在一份聲明中稱:“我們十分高興通過在休斯敦測試Nuro的自動送貨服務,繼續(xù)創(chuàng)新達美樂披薩的客戶交付體驗。在自動送貨領域,我們還有很多要學的東西。通過該項目,我們將對客戶是如何看待自動送貨服務,如何與機器人互動以及該服務會給店面業(yè)務帶來怎樣的影響等問題有更深刻的理解?!?/font>
R2是首款獲得美國運輸部批準的完全自動駕駛陸路送貨交通工具。Nuro于去年2月獲得了這一批準。除了為達美樂送披薩,該公司還向休斯敦地區(qū)的沃爾瑪和克羅格超市提供送貨服務。(財富中文網(wǎng))
譯者:馮豐
審校:夏林
As the food service industry struggles to find workers, Domino’s has deployed a unique strategy to fulfill orders: robot delivery vans.
The company has begun making autonomous deliveries in Houston, using self-driving vehicles that pull up to your driveway. The program was first announced two years ago, but only began making real-world deliveries on Monday.
The autonomous deliveries, powered by Nuro’s R2 robot, are being made in the Woodland Heights area of Houston. Customers can choose whether they want a robot or not.
Those who choose robot delivery will be able to track the vehicle (and their pizza) via GPS on their order confirmation page. When the vehicle pulls up, customers simply enter a PIN to open the doors and allow them to retrieve their food.
Tipping is optional—and superfluous.
"We're excited to continue innovating the delivery experience for Domino's customers by testing autonomous delivery with Nuro in Houston," said Dennis Maloney, Domino's senior vice president and chief innovation officer in a statement. "There is still so much for our brand to learn about the autonomous delivery space. This program will allow us to better understand how customers respond to the deliveries, how they interact with the robot and how it affects store operations."
The R2 is the first completely self-driving, on-road delivery vehicle to get regulatory approval from the Department of Transportation. That was given last February. Besides the vehicle’s work with Domino’s, it also partners with Walmart and Kroger in the Houston area for deliveries.