航空公司在航班上都會提供嘔吐袋,但不幸的是,還是經(jīng)常有人吐在機艙地板甚至座位上,而清理工作自然也不會由旅客負責。
對此我是深有體會。為了支付讀大學的費用,我曾經(jīng)在洛杉磯國際機場做過飛機保潔的夜班工作,這份工作讓我學到了很多東西。
說起機場工作,人們首先想到的往往是飛行員和空乘充滿浪漫色彩的工作,比如:旅行免費,收入體面,有時還能在頭等艙遇到一些知名人士。而幕后的地勤工作卻鮮有人關(guān)注,但這種工作可以帶給你很多人生感悟。
現(xiàn)在想想,我對自己去做飛機保潔工作還是會感到不可思議。2013年,當我踏入長灘城市學院學習社會學專業(yè)時,內(nèi)心激動不已。然而,第一學期剛過半,我就碰上了財務(wù)問題。我的學費補助能夠覆蓋學費、書本費、學習用品費、課程材料費及其他與學校相關(guān)的費用,但在支付住房、交通、食品、醫(yī)療保健及其他的基本生活費用時就有些捉襟見肘了,當時我常常要在吃午飯和坐公交去上學之間做出選擇。
第一年春季學期結(jié)束時,我的成績很好,但手里除了用過的書本,連5毛錢都拿不出,對我而言,如果還想繼續(xù)做全日制學生,就必須得去找份全職工作。
我當時申請了所有可以申請的初級職位。麥當勞回復說我做他們的工作是“大材小用”。我還申請了一個為期9周的認證護理項目,不過后來也取消了,原因是這個項目要等9周才能拿到津貼,而我等不了那么長的時間。
最后,我跟美國航空公司旗下的一家承包公司簽訂了雇傭合同,工作地點在洛杉磯國際機場。僅從合同內(nèi)容來看,這份工作還不錯:全職工作、工作時間靈活、享有健康福利、時薪9.4美元(2013年加州的最低工資是8美元)。
作為機艙保潔員,剛?cè)肼殨r我都是上夜班。在一次安全簡報會后,我和同事被分為了若干個班組,每組五到六個人,分別負責三到五架飛機的保潔工作。
我們每次會花大約一到兩小時去做“深度清潔”工作,也就是打掃所有的折疊餐桌、窗戶、機艙艙壁和扶手,還要檢查機艙內(nèi)的儲物柜。為機上的洗手間、駕駛艙和廚房補貨也是我們的工作。完成這些工作之后,我們需要檢查每一個救生用品艙,補上缺失的救生用品,然后我們要面對整個機艙,對其進行徹底的安全檢查。沒錯,確保飛行安全的不是運輸管理局,而是我們這些機艙保潔員。
這份工作有時會讓人反胃。當飛機經(jīng)過長途飛行從倫敦、悉尼、東京(成田機場)或香港飛回洛杉磯時,機艙內(nèi)的狀況可謂慘不忍睹。每一個垃圾桶都已經(jīng)不堪重負,座艙里到處都可以看到散落在垃圾桶外的垃圾。你會看到水槽里還沒有沖下去的嘔吐物,還有衛(wèi)生間內(nèi)外沾上的糞便。
令我訝異的是,我發(fā)現(xiàn)自己竟然很享受機場夜晚的寧靜。工作的時光過得飛快,我和同事也都成了朋友。但是要想兼顧機場的工作和學業(yè)也并非易事。有時,我會因為夜班太累而無法上課或者工作太忙而來不及完成作業(yè)。在那些上課的日子里,我有時則會因為睡過頭而導致上班遲到。
2014年秋季學期結(jié)束時,學校給了我留校察看的處分,公司也因為我缺勤太多給我下了最后通牒。經(jīng)過權(quán)衡,我做出了一個日后讓我頗為后悔的決定:暫時休學、繼續(xù)工作。
家人對我的決定感到非常失望。和我一起生活的祖母非常嚴肅地對我說,工作是暫時的,但教育則是永恒的。而我則認為自己能夠從工作中獲得自己想要的一切,因而休學是正確的選擇。隨后,我從保潔員升職成為了負責機艙服務(wù)調(diào)度的運營調(diào)度員,在美國航空空中交通管制中心負責為每一架進港飛機安排保潔人員。
機艙保潔主要是體力活,而調(diào)度則需要對何時、何地派出保潔員進行統(tǒng)籌和規(guī)劃。不幸的是,管理層過于欣賞我的才能,一分鐘都不舍得讓我休息。8個小時連軸轉(zhuǎn),既不能休息,也沒有時間吃飯,我時常會有種遭受了不公待遇的感覺。但在我試圖將自己的遭遇反映給經(jīng)理時,得到的卻只有冷眼。之后又來了新的管理層,他們對員工的壓榨更加變本加厲,員工的休息時間越來越少,還得被迫加班。老員工要么被裁要么辭職,管理層也不會補充新人。作為調(diào)度員,我手下一開始每班有40名員工(10個班組,每組4人),后來慢慢減少到了18至20個人(6個班組)。但是需要保潔的飛機數(shù)量卻并沒有任何減少。
幸運的是,這家承包公司后來又換了愿意傾聽員工聲音的新管理層,他們雇傭了更多的員工,我的同事們也紛紛升職加薪。2018年,我找到我的經(jīng)理,跟他說了自己想回學校讀書的事。令我驚訝的是,他很爽快地答應(yīng)了。但就在新學期即將開始的時候,我們公司失去了美國航空公司的合同。
這一消息讓我頓時傻眼。當時的我既沒有了工作,也沒有了學業(yè)。如果當初我沒有休學,那么我在2017年春季應(yīng)該就已經(jīng)拿到學士學位了。
在機場工作的經(jīng)歷讓我學到了在學校學不到的東西,讓我理解了商業(yè)、戰(zhàn)略、職業(yè)道德和金錢的價值(我們都是為了錢而努力工作)。但我得回學校念書了。在洛杉磯航空公司做了五年飛機保潔工作的我還從未坐過一次飛機,直至今天我才終于明白祖母所說的“工作是暫時的,但教育則是永恒的”這句話的含義。(財富中文網(wǎng))
沙尼斯?約瑟夫現(xiàn)在就讀于長灘城市學院社會學專業(yè),她熱衷于通過寫作來幫助社區(qū)、教育他人。
譯者:Feb
航空公司在航班上都會提供嘔吐袋,但不幸的是,還是經(jīng)常有人吐在機艙地板甚至座位上,而清理工作自然也不會由旅客負責。
對此我是深有體會。為了支付讀大學的費用,我曾經(jīng)在洛杉磯國際機場做過飛機保潔的夜班工作,這份工作讓我學到了很多東西。
說起機場工作,人們首先想到的往往是飛行員和空乘充滿浪漫色彩的工作,比如:旅行免費,收入體面,有時還能在頭等艙遇到一些知名人士。而幕后的地勤工作卻鮮有人關(guān)注,但這種工作可以帶給你很多人生感悟。
現(xiàn)在想想,我對自己去做飛機保潔工作還是會感到不可思議。2013年,當我踏入長灘城市學院學習社會學專業(yè)時,內(nèi)心激動不已。然而,第一學期剛過半,我就碰上了財務(wù)問題。我的學費補助能夠覆蓋學費、書本費、學習用品費、課程材料費及其他與學校相關(guān)的費用,但在支付住房、交通、食品、醫(yī)療保健及其他的基本生活費用時就有些捉襟見肘了,當時我常常要在吃午飯和坐公交去上學之間做出選擇。
第一年春季學期結(jié)束時,我的成績很好,但手里除了用過的書本,連5毛錢都拿不出,對我而言,如果還想繼續(xù)做全日制學生,就必須得去找份全職工作。
我當時申請了所有可以申請的初級職位。麥當勞回復說我做他們的工作是“大材小用”。我還申請了一個為期9周的認證護理項目,不過后來也取消了,原因是這個項目要等9周才能拿到津貼,而我等不了那么長的時間。
最后,我跟美國航空公司旗下的一家承包公司簽訂了雇傭合同,工作地點在洛杉磯國際機場。僅從合同內(nèi)容來看,這份工作還不錯:全職工作、工作時間靈活、享有健康福利、時薪9.4美元(2013年加州的最低工資是8美元)。
作為機艙保潔員,剛?cè)肼殨r我都是上夜班。在一次安全簡報會后,我和同事被分為了若干個班組,每組五到六個人,分別負責三到五架飛機的保潔工作。
我們每次會花大約一到兩小時去做“深度清潔”工作,也就是打掃所有的折疊餐桌、窗戶、機艙艙壁和扶手,還要檢查機艙內(nèi)的儲物柜。為機上的洗手間、駕駛艙和廚房補貨也是我們的工作。完成這些工作之后,我們需要檢查每一個救生用品艙,補上缺失的救生用品,然后我們要面對整個機艙,對其進行徹底的安全檢查。沒錯,確保飛行安全的不是運輸管理局,而是我們這些機艙保潔員。
這份工作有時會讓人反胃。當飛機經(jīng)過長途飛行從倫敦、悉尼、東京(成田機場)或香港飛回洛杉磯時,機艙內(nèi)的狀況可謂慘不忍睹。每一個垃圾桶都已經(jīng)不堪重負,座艙里到處都可以看到散落在垃圾桶外的垃圾。你會看到水槽里還沒有沖下去的嘔吐物,還有衛(wèi)生間內(nèi)外沾上的糞便。
令我訝異的是,我發(fā)現(xiàn)自己竟然很享受機場夜晚的寧靜。工作的時光過得飛快,我和同事也都成了朋友。但是要想兼顧機場的工作和學業(yè)也并非易事。有時,我會因為夜班太累而無法上課或者工作太忙而來不及完成作業(yè)。在那些上課的日子里,我有時則會因為睡過頭而導致上班遲到。
2014年秋季學期結(jié)束時,學校給了我留校察看的處分,公司也因為我缺勤太多給我下了最后通牒。經(jīng)過權(quán)衡,我做出了一個日后讓我頗為后悔的決定:暫時休學、繼續(xù)工作。
家人對我的決定感到非常失望。和我一起生活的祖母非常嚴肅地對我說,工作是暫時的,但教育則是永恒的。而我則認為自己能夠從工作中獲得自己想要的一切,因而休學是正確的選擇。隨后,我從保潔員升職成為了負責機艙服務(wù)調(diào)度的運營調(diào)度員,在美國航空空中交通管制中心負責為每一架進港飛機安排保潔人員。
機艙保潔主要是體力活,而調(diào)度則需要對何時、何地派出保潔員進行統(tǒng)籌和規(guī)劃。不幸的是,管理層過于欣賞我的才能,一分鐘都不舍得讓我休息。8個小時連軸轉(zhuǎn),既不能休息,也沒有時間吃飯,我時常會有種遭受了不公待遇的感覺。但在我試圖將自己的遭遇反映給經(jīng)理時,得到的卻只有冷眼。之后又來了新的管理層,他們對員工的壓榨更加變本加厲,員工的休息時間越來越少,還得被迫加班。老員工要么被裁要么辭職,管理層也不會補充新人。作為調(diào)度員,我手下一開始每班有40名員工(10個班組,每組4人),后來慢慢減少到了18至20個人(6個班組)。但是需要保潔的飛機數(shù)量卻并沒有任何減少。
幸運的是,這家承包公司后來又換了愿意傾聽員工聲音的新管理層,他們雇傭了更多的員工,我的同事們也紛紛升職加薪。2018年,我找到我的經(jīng)理,跟他說了自己想回學校讀書的事。令我驚訝的是,他很爽快地答應(yīng)了。但就在新學期即將開始的時候,我們公司失去了美國航空公司的合同。
這一消息讓我頓時傻眼。當時的我既沒有了工作,也沒有了學業(yè)。如果當初我沒有休學,那么我在2017年春季應(yīng)該就已經(jīng)拿到學士學位了。
在機場工作的經(jīng)歷讓我學到了在學校學不到的東西,讓我理解了商業(yè)、戰(zhàn)略、職業(yè)道德和金錢的價值(我們都是為了錢而努力工作)。但我得回學校念書了。在洛杉磯航空公司做了五年飛機保潔工作的我還從未坐過一次飛機,直至今天我才終于明白祖母所說的“工作是暫時的,但教育則是永恒的”這句話的含義。(財富中文網(wǎng))
沙尼斯?約瑟夫現(xiàn)在就讀于長灘城市學院社會學專業(yè),她熱衷于通過寫作來幫助社區(qū)、教育他人。
譯者:Feb
The airlines provide barf bags, but the dirty secret is that people often don’t use them. They throw up on the floor and the seats. This is not a society that cleans up after itself.
This is one of the lessons I learned, all too well, when I was trying to support my college education by cleaning the insides of airplanes at LAX in the middle of the night.
When people think about working at the airport, they often think of the romance of being a pilot or a flight attendant—traveling for free, being paid decently, maybe meeting a few celebrities in first class. They don’t often think about working on “the ramp” side of the airport, in behind-the-scenes jobs that few people seek out but can teach you quite a bit about life and yourself.
I’m still surprised I ended up cleaning planes. When I began attending Long Beach City College in 2013, I was passionate about my major (sociology), and I couldn’t have been any happier. But by the middle of the first semester, I was in financial trouble. My financial aid covered the cost of enrollment, books, supplies, course materials, and school-related fees. But I could not afford housing, transportation, food, healthcare, or other basics. I often had to choose between eating lunch and having bus fare to attend class.
When spring semester ended that first year, I had good grades, and books I no longer needed, but I did not have fifty cents to my name. I decided that if I was going to be able to afford to be a full-time student, I would need a full-time job.
I applied for every entry-level job I could. McDonald’s said I was overqualified. I applied for a nine-week certified nursing program but deregistered because I could not wait nine weeks to receive my first stipend.
Eventually, I was hired by a contract company under American Airlines at Los Angeles International Airport. On paper, it was decent job. We received full-time hours, flexible schedules, health benefits, and $9.40 hourly (in 2013, California’s minimum wage was $8).
I started as a cleaner of aircraft cabins on the graveyard shift. After a safety briefing, my coworkers and I were split into crews of five to six people, and we were assigned three to five aircraft.
We spent around an hour or two doing “deep cleaning”—cleaning each tray table, window, wall, and armrest, and securing all compartments in the cabin. We restocked the lavatories, cockpit, and galleys. We also checked every safety compartment and replaced any missing items. And then we dismantled the cabin—an extensive security search that involved taking the aircraft apart. That’s right, the Transportation Security Administration does not secure aircraft; cabin cleaners do.
This could be disgusting work. When planes were coming long-distance from London, Sydney, Narita or Hong Kong, it was horrible. Trash would overflow every bin and was stuck in every compartment. You’d find throw-up in the sink, and feces spread in places both inside and outside bathrooms.
I discovered—to my surprise—that I enjoyed how peaceful the airport could be at night. The work went by fast. I made friends with co-workers. But working at the airport and going to school did not fit easily together. Some days I was too exhausted after working a graveyard shift to get to class. Other days I didn't have time to complete school assignments because of a busy workday. On the days I went to school, I would oversleep for work and come late.
By the end of the fall 2014 semester, I was on academic probation and I had received a final warning for my attendance at my job. So I chose to stop school and continue working, a decision I would later regret.
My family was disappointed. My grandmother, with whom I lived, stressed that a job is temporary, but an education is forever. I justified missing school by deciding that I would get everything I could out of the work experience. So I rose beyond cleaning, to working as an operational dispatcher for cabin services in the American Airlines traffic control center, assign cleaning crews to each incoming aircraft.
Where cabin cleaning required much physical work, being a dispatcher required planning and strategizing for where and when to send cleaners. Unfortunately, management loved my planning skills so much they overworked me. I often felt mistreated—forced to dispatch for eight hours straight without a lunch or a break. When I tried to bring it to the attention of a manager, my complaints would be dismissed. Then new management arrived. They pushed even harder, demanding even more work without breaks, and forced overtime. People were terminated or quit and weren’t replaced. As a dispatcher, I went from having 40 employees (10 crews of four employees) on a shift to having 18 to 20 people (6 crews). But there were still just as many planes to clean.
Fortunately, the contract company again got new management, which was open to hearing from employees. More employees were being hired, and coworkers were getting raises and promotions. In 2018, I approached my manager about returning to school. To my surprise, he said yes. But just as the new semester was starting, our company lost its contract with American Airlines.
I felt stupid. Now I would have neither job nor education. If I could have stayed in school full-time, I would have had my bachelor’s degree in spring 2017.
The airport taught me lessons that school could not—about business, strategizing, work ethics, the value of a dollar (we worked so hard for our money). But I needed to go back to school. After five years cleaning planes at LAX, and never flying on one of them, I’d finally learned what my grandmother meant when she said that your job is temporary, and your education is forever.
Shanice Joseph is a sociology student at Long Beach City College. She has a passion for helping her community and educating others through her writing.