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疫情期間,為何中層管理者的壓力最大

Lee Clifford
2021-01-21

許多中層管理者的人際網(wǎng)絡(luò)比不上公司高管,而且他們也無力掌控自己的日程安排。

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自2020年3月以來,許多團(tuán)隊(duì)轉(zhuǎn)向了遠(yuǎn)程工作模式。這種情況已經(jīng)持續(xù)一段時(shí)日,現(xiàn)在許多人都有這樣的疑問:到底什么才算工作?

《財(cái)富》雜志最近與軟件公司Slack的未來論壇聯(lián)盟(Future Forum)攜手,召開名為“重新構(gòu)想工作:領(lǐng)導(dǎo)新方式”的虛擬座談會(huì),專門討論這一話題。

未來論壇的負(fù)責(zé)人布萊恩?埃利奧特表示,其公司研究表明,不同群體的員工對(duì)遠(yuǎn)程工作的體驗(yàn)和適應(yīng)能力存在顯著差異。在與工作壓力和社交隔離的博弈中,“中層管理者的表現(xiàn)尤其顯眼?!彼f。根據(jù)這份針對(duì)全球9000名知識(shí)工作者的調(diào)查,與個(gè)人和公司高管相比,中層管理者有91%的可能性會(huì)抱怨遠(yuǎn)程工作受阻。越來越多的初級(jí)和高級(jí)團(tuán)隊(duì)成員已經(jīng)基本上認(rèn)為遠(yuǎn)程工作的效率更高,但認(rèn)同這一看法的中層管理者比個(gè)體工作者少36%,并且其中只有60%認(rèn)為他們能夠管理好自己的工作。

這應(yīng)該歸咎于誰?許多中層管理者的人際網(wǎng)絡(luò)比不上公司高管,而且他們也無力掌控自己的日程安排,從而導(dǎo)致“會(huì)議倦怠”??紤]到年齡因素,這些處于職業(yè)生涯中期的管理人士往往是在職父母,他們?cè)噲D在家庭和工作之間找到平衡。埃利奧特表示,他們總體認(rèn)為“在這種遠(yuǎn)程工作的環(huán)境中壓力更大”。

哈佛商學(xué)院(Harvard Business School)教授拉杰?喬杜里最近在《哈佛商業(yè)評(píng)論》(Harvard Business Review)的封面故事中講到遠(yuǎn)程工作,他認(rèn)為公司應(yīng)該承擔(dān)起責(zé)任,減輕“自由工作地點(diǎn)”所帶來的挑戰(zhàn)和機(jī)遇。若想成功做到這一點(diǎn),則需要對(duì)生產(chǎn)力、溝通甚至社交進(jìn)行反思。他主張?zhí)摂M社交實(shí)際上好過在茶水間閑聊,因?yàn)榍罢呖梢宰屇銛U(kuò)展自己的網(wǎng)絡(luò),對(duì)象遠(yuǎn)遠(yuǎn)不止你每天在辦公室看到的人。他認(rèn)為關(guān)鍵在于“有計(jì)劃的隨機(jī)互動(dòng)”,公司能夠通過這種方式在短時(shí)間內(nèi)聚集一群人,跨越等級(jí)和地域。

這與珍妮?約翰遜的發(fā)現(xiàn)如出一轍,她是全球投資公司富蘭克林鄧普頓基金集團(tuán)(Franklin Templeton)的總裁兼首席執(zhí)行官。她認(rèn)為關(guān)鍵要讓每個(gè)團(tuán)隊(duì)領(lǐng)導(dǎo)者在居家辦公的問題上,自由決定事情的輕重緩急和工作流程。她告訴自己的首席信息官“要利用這段時(shí)間挑戰(zhàn)極限,探索如何彈性工作,這樣才可以挖角人才”。他們還嘗試通過提出具體問題來促進(jìn)公司內(nèi)部的人際關(guān)系。例如他們會(huì)說:“我們想讓你在下次開會(huì)之前與五位陌生人聯(lián)系?!?/p>

座談會(huì)的所有人士最后都贊同這樣一個(gè)觀點(diǎn):如果無法在一起實(shí)體辦公,就必須更努力去讓每個(gè)人明白自己在做什么工作。達(dá)倫?墨夫是代碼托管平臺(tái) GitLab的遠(yuǎn)程主管,他表示目前這種透明度十分重要?!霸跊]有辦公室的情況下,人們會(huì)意識(shí)到差距和隔閡。如果你看不到大家在做什么工作,你就會(huì)更加沒有歸屬感?!彼f??吹絼e人的目標(biāo)、進(jìn)度和狀態(tài),“會(huì)讓我們覺得自己屬于這個(gè)團(tuán)隊(duì)?!?/p>

Slack的埃利奧特補(bǔ)充道,“不要害怕未雨綢繆”,尤其是面對(duì)那些超負(fù)荷工作的中層管理者。他表示,其公司已經(jīng)“提供機(jī)會(huì)讓中層管理者聚在一起”討論各自會(huì)遇到的障礙,并探討和比較解決方案?!翱梢运较铝牧哪愕墓ぷ髫?fù)擔(dān),也可以公開討論你或公司的頭等大事,這么做真的能夠減輕壓力?!彼f。(財(cái)富中文網(wǎng))

譯者:秦維奇

自2020年3月以來,許多團(tuán)隊(duì)轉(zhuǎn)向了遠(yuǎn)程工作模式。這種情況已經(jīng)持續(xù)一段時(shí)日,現(xiàn)在許多人都有這樣的疑問:到底什么才算工作?

《財(cái)富》雜志最近與軟件公司Slack的未來論壇聯(lián)盟(Future Forum)攜手,召開名為“重新構(gòu)想工作:領(lǐng)導(dǎo)新方式”的虛擬座談會(huì),專門討論這一話題。

未來論壇的負(fù)責(zé)人布萊恩?埃利奧特表示,其公司研究表明,不同群體的員工對(duì)遠(yuǎn)程工作的體驗(yàn)和適應(yīng)能力存在顯著差異。在與工作壓力和社交隔離的博弈中,“中層管理者的表現(xiàn)尤其顯眼?!彼f。根據(jù)這份針對(duì)全球9000名知識(shí)工作者的調(diào)查,與個(gè)人和公司高管相比,中層管理者有91%的可能性會(huì)抱怨遠(yuǎn)程工作受阻。越來越多的初級(jí)和高級(jí)團(tuán)隊(duì)成員已經(jīng)基本上認(rèn)為遠(yuǎn)程工作的效率更高,但認(rèn)同這一看法的中層管理者比個(gè)體工作者少36%,并且其中只有60%認(rèn)為他們能夠管理好自己的工作。

這應(yīng)該歸咎于誰?許多中層管理者的人際網(wǎng)絡(luò)比不上公司高管,而且他們也無力掌控自己的日程安排,從而導(dǎo)致“會(huì)議倦怠”??紤]到年齡因素,這些處于職業(yè)生涯中期的管理人士往往是在職父母,他們?cè)噲D在家庭和工作之間找到平衡。埃利奧特表示,他們總體認(rèn)為“在這種遠(yuǎn)程工作的環(huán)境中壓力更大”。

哈佛商學(xué)院(Harvard Business School)教授拉杰?喬杜里最近在《哈佛商業(yè)評(píng)論》(Harvard Business Review)的封面故事中講到遠(yuǎn)程工作,他認(rèn)為公司應(yīng)該承擔(dān)起責(zé)任,減輕“自由工作地點(diǎn)”所帶來的挑戰(zhàn)和機(jī)遇。若想成功做到這一點(diǎn),則需要對(duì)生產(chǎn)力、溝通甚至社交進(jìn)行反思。他主張?zhí)摂M社交實(shí)際上好過在茶水間閑聊,因?yàn)榍罢呖梢宰屇銛U(kuò)展自己的網(wǎng)絡(luò),對(duì)象遠(yuǎn)遠(yuǎn)不止你每天在辦公室看到的人。他認(rèn)為關(guān)鍵在于“有計(jì)劃的隨機(jī)互動(dòng)”,公司能夠通過這種方式在短時(shí)間內(nèi)聚集一群人,跨越等級(jí)和地域。

這與珍妮?約翰遜的發(fā)現(xiàn)如出一轍,她是全球投資公司富蘭克林鄧普頓基金集團(tuán)(Franklin Templeton)的總裁兼首席執(zhí)行官。她認(rèn)為關(guān)鍵要讓每個(gè)團(tuán)隊(duì)領(lǐng)導(dǎo)者在居家辦公的問題上,自由決定事情的輕重緩急和工作流程。她告訴自己的首席信息官“要利用這段時(shí)間挑戰(zhàn)極限,探索如何彈性工作,這樣才可以挖角人才”。他們還嘗試通過提出具體問題來促進(jìn)公司內(nèi)部的人際關(guān)系。例如他們會(huì)說:“我們想讓你在下次開會(huì)之前與五位陌生人聯(lián)系?!?/p>

座談會(huì)的所有人士最后都贊同這樣一個(gè)觀點(diǎn):如果無法在一起實(shí)體辦公,就必須更努力去讓每個(gè)人明白自己在做什么工作。達(dá)倫?墨夫是代碼托管平臺(tái) GitLab的遠(yuǎn)程主管,他表示目前這種透明度十分重要?!霸跊]有辦公室的情況下,人們會(huì)意識(shí)到差距和隔閡。如果你看不到大家在做什么工作,你就會(huì)更加沒有歸屬感。”他說。看到別人的目標(biāo)、進(jìn)度和狀態(tài),“會(huì)讓我們覺得自己屬于這個(gè)團(tuán)隊(duì)。”

Slack的埃利奧特補(bǔ)充道,“不要害怕未雨綢繆”,尤其是面對(duì)那些超負(fù)荷工作的中層管理者。他表示,其公司已經(jīng)“提供機(jī)會(huì)讓中層管理者聚在一起”討論各自會(huì)遇到的障礙,并探討和比較解決方案?!翱梢运较铝牧哪愕墓ぷ髫?fù)擔(dān),也可以公開討論你或公司的頭等大事,這么做真的能夠減輕壓力。”他說。(財(cái)富中文網(wǎng))

譯者:秦維奇

Plenty of teams have switched to working remotely since March 2020. Now enough time has passed that many are starting to ask: What's actually working?

That was the topic of a recent virtual panel presented by Fortune and Slack's Future Forum called "Reimagine Work: New Ways to Lead."

Brian Elliott, who leads the Future Forum, said that his company's research showed a stark divide in terms of how different groups of employees are experiencing—and adapting to—remote work. When it came to having stress at work and wrestling with social isolation, "middle managers stood out," he said. According to his company's survey of 9,000 knowledge workers around the globe, middle managers were 91% more likely to say they were having trouble working remotely when compared to individuals and senior executives. And while more junior and more senior team members largely felt that they were more productive working remotely, middle managers were 36% below individual contributors on that scale, with only 60% feeling that they could manage their workload.

To blame? While many middle managers lack the extensive networks of their more senior counterparts, they may also have less control over their own schedules, leading to "meeting burnout." Because of their ages, these mid-career execs are often working parents who are trying to balance caregiving responsibilities that have bled into the workday. Overall, they are "feeling the squeeze even more in this remote work environment," said Elliott.

Raj Choudhury, a Harvard Business School professor who just authored an HBR cover story on remote work, made the case that the responsibility falls on companies to help mitigate the challenges and opportunities brought about by "work from anywhere," and doing so successfully involves a rethinking of productivity, communication, and even socializing. He argued that socializing virtually can actually be more effective than relying on the "watercooler," because it allows you to expand your network far beyond the people you'd generally see day to day at the office. The key, he thinks, are "planned randomized interactions" whereby a company draws a group together for short bursts of time, cutting across hierarchy and geography.

That tracks with what Jenny Johnson, president and CEO of global investment firm Franklin Templeton, has found as well. She says giving individual team leaders the freedom to set their own priorities and processes when it comes to WFH has been key. She's told her CIOs to "use this time to push the envelope on how you can flexibly work so you’re the one that is poaching talent." They've also experimented with encouraging networking within the company with specific asks. For instance, they'll say, "We want you to reach out virtually to five people you don't know before your next meeting."

Finally, all the panelists endorsed the idea that when you can't physically work together, you have to work harder to let everyone know what people are working on. Darren Murph, whose job title is head of remote at GitLab, says this kind of transparency is radically important right now. "With no office, people recognize gaps and silos. If you can’t see what people are working on, you feel like you belong less," he said. Seeing other teams' goals and progress and status, "makes us feel like we belong to a team."

Slack's Elliott added that, especially when faced with those overtaxed middle managers, "don't be afraid to get super tactical." He said at his company they've "built opportunities for middle managers to get together" to discuss and compare obstacles and solutions. "Private conversations about your workload plus public conversations about your [company] priorities really help with the stress level," he said.

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