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想徹底結(jié)束這場(chǎng)疫情,企業(yè)高管需要把這些問(wèn)題放在首位

當(dāng)我們回顧這場(chǎng)曠世疫情時(shí),歷史會(huì)拷問(wèn),企業(yè)領(lǐng)導(dǎo)者是如何反思他們對(duì)待員工的方式,并保護(hù)他們的。

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位于佛羅里達(dá)州北邁阿密的一家醫(yī)療設(shè)備工廠,工人們正在工作。圖片來(lái)源:CHANDAN KHANNA—AFP/GETTY IMAGES

新冠疫情已經(jīng)顛覆了社會(huì)的方方面面。但在這場(chǎng)疫情爆發(fā)一年之際,我們已經(jīng)更好地理解了它的傳播方式,并且更加清醒地意識(shí)到,為了讓我們的貨架保持充足,讓我們的醫(yī)療機(jī)構(gòu)不缺人手,讓我們的子女接受教育,讓我們的社區(qū)保持運(yùn)轉(zhuǎn),如此多的員工正在冒著令人難以置信的風(fēng)險(xiǎn),并付出何等巨大的犧牲。

值得注意的是,美國(guó)總統(tǒng)喬·拜登上任伊始就采取了一系列旨在控制疫情的措施,其中包括一道行政令,要求美國(guó)職業(yè)安全與健康管理局(Occupational Safety and Health Administration)修訂現(xiàn)有的安全指導(dǎo)方針,加大執(zhí)法力度,并利用其資源來(lái)保護(hù)美國(guó)最脆弱和受疫情影響最嚴(yán)重的工人。通過(guò)這一指示,新總統(tǒng)進(jìn)一步明確了我們都知道的事實(shí):美國(guó)的廣大工人站在抗擊疫情的第一線,他們必須從雇主那里得到其應(yīng)有的保護(hù)和支持。

我們目睹了工作場(chǎng)所傳播是如何導(dǎo)致美國(guó)的新冠病例數(shù)不斷增加的。不平等也加劇了病毒的傳播。拜登總統(tǒng)的行政令指向了一線工人如今正在經(jīng)歷的社會(huì)、種族、健康和經(jīng)濟(jì)不平等。這個(gè)明確無(wú)誤的信號(hào)表明,每家企業(yè)不僅要通過(guò)重塑領(lǐng)導(dǎo)力戰(zhàn)略來(lái)根除不平等現(xiàn)象,還必須有更清晰的框架來(lái)理解并解決特定群體正在遭受的格外嚴(yán)重的影響。

因此,面對(duì)這些多重危機(jī)(其中包括新冠疫情、亟需的經(jīng)濟(jì)復(fù)蘇,以及對(duì)種族不平等的清算)的考驗(yàn),我們必須得搞清楚雇主需要扮演什么角色,企業(yè)領(lǐng)導(dǎo)者需要做出何種改變。在我們看來(lái),企業(yè)必須關(guān)注各自的員工,將他們的聲音、身心健康、他們的安全和公平感受置于企業(yè)優(yōu)先事項(xiàng)的首位。為員工著想,不應(yīng)該僅僅是人力資源部門的職責(zé)范疇——它還是一種獲取競(jìng)爭(zhēng)優(yōu)勢(shì)的關(guān)鍵因素,而且現(xiàn)在比以往任何時(shí)候都更需要做這件事情。

例如,在其社會(huì)正義原則的指導(dǎo)下,思科(Cisco)一直從種族平等的角度來(lái)審視,并盡可能地加強(qiáng)員工的健康福利。在心理健康、工作場(chǎng)所安全和隱私、兒童保育等方面,一系列以員工為中心的舉措被公司置于跟業(yè)務(wù)戰(zhàn)略等量齊觀的高度,以確保不平等問(wèn)題能夠進(jìn)入領(lǐng)導(dǎo)層的視野。

通過(guò)倡導(dǎo)內(nèi)部安全措施、有效的政策和種族平等,企業(yè)可以將以目標(biāo)驅(qū)動(dòng)的領(lǐng)導(dǎo)力付諸實(shí)踐,以保護(hù)工人并促進(jìn)包容性復(fù)蘇。對(duì)許多企業(yè)來(lái)說(shuō),這意味著改變他們對(duì)員工戰(zhàn)略的看法——企業(yè)需要運(yùn)用他們?cè)谖C(jī)期間為保持業(yè)務(wù)強(qiáng)勁所使用的那種嚴(yán)謹(jǐn)性、創(chuàng)造性和關(guān)切力度。對(duì)每家企業(yè)來(lái)說(shuō),這意味著傾聽并保護(hù)那些面臨最大風(fēng)險(xiǎn)的人。在美國(guó)的疫苗分發(fā)工作仍在進(jìn)行,還需要一些時(shí)日才能夠完成之際,企業(yè)領(lǐng)導(dǎo)者可以充分利用他們的智慧、精力和資源,把工人的福祉放在首位。

目前,黑人和拉美裔工人占一線員工的36%,其中的許多人無(wú)法享受帶薪病假,也沒有照顧自己和家人所需的高質(zhì)量醫(yī)療保險(xiǎn)。黑人一線工人也更有可能報(bào)告稱,他們因?yàn)樘岢鰧?duì)新冠病毒的擔(dān)憂而招致經(jīng)理的報(bào)復(fù)。鑒于美國(guó)黑人死于新冠病毒的比率是白人的兩倍以上,企業(yè)必須加倍履行他們?cè)谌ツ晗奶旆捶N族歧視抗議浪潮爆發(fā)后重申的承諾,將工人安全作為其促進(jìn)社會(huì)正義措施的關(guān)鍵組成部分。

首先,企業(yè)能夠通過(guò)向所有工人提供帶薪病假來(lái)降低疫情傳播風(fēng)險(xiǎn),無(wú)論他們是全職、兼職員工還是承包商。超過(guò)四分之一的人知道,有人在疫情期間因?yàn)榻?jīng)濟(jì)壓力而帶病上班,從而危及客戶和同事的健康?,F(xiàn)在,公司可以明確表示,經(jīng)濟(jì)保障和公共安全并不是工人必須做出取舍的兩種選項(xiàng),而是一枚硬幣的兩面。

其次,我們必須為工人提供必要的保護(hù),包括提供并要求他們必須使用個(gè)人防護(hù)設(shè)備(PPE),切實(shí)執(zhí)行社交距離和佩戴口罩政策,第一時(shí)間向員工通報(bào)密切接觸或感染信息,并實(shí)施工作場(chǎng)所感染接觸者追蹤機(jī)制。

第三,雖然許多公司已經(jīng)采取了這些措施,但關(guān)鍵是要確保它們始終執(zhí)行到位,并確保在出現(xiàn)問(wèn)題時(shí)組織可以迅速糾正。要做到這一點(diǎn),公司必須在設(shè)計(jì)和管理工作場(chǎng)所健康與安全方面給予員工發(fā)言權(quán)。沒有誰(shuí)比工人更了解問(wèn)題所在,而且他們往往能夠提前判斷哪些措施有可能功虧一簣。

這場(chǎng)疫情清楚地表明,企業(yè)有沒有采取深思熟慮的措施,或許決定了他們本身成為問(wèn)題之一,還是成為解決方案的重要組成部分。我們依靠勞動(dòng)人民來(lái)維持經(jīng)濟(jì)運(yùn)轉(zhuǎn)和社區(qū)安全。因此,當(dāng)回顧這場(chǎng)曠世疫情時(shí),歷史會(huì)拷問(wèn),企業(yè)領(lǐng)導(dǎo)者是如何反思他們對(duì)待員工的方式,并保護(hù)他們的。選擇是明確的,并且沒有時(shí)間浪費(fèi)。只要我們攜手努力,就可以創(chuàng)造一個(gè)充滿包容性的未來(lái),確保所有工人都安全、健康,并蓬勃發(fā)展。鑒于所有這一切都相互關(guān)聯(lián),所有這一切都關(guān)系重大,今天就必須構(gòu)筑起這樣的未來(lái)。 (財(cái)富中文網(wǎng))

本文作者達(dá)倫·沃克是福特基金會(huì)(Ford Foundation)總裁。查克·羅賓斯是思科系統(tǒng)(Cisco Systems)董事長(zhǎng)兼首席執(zhí)行官,他也是福特基金會(huì)的董事會(huì)成員。

譯者:任文科

新冠疫情已經(jīng)顛覆了社會(huì)的方方面面。但在這場(chǎng)疫情爆發(fā)一年之際,我們已經(jīng)更好地理解了它的傳播方式,并且更加清醒地意識(shí)到,為了讓我們的貨架保持充足,讓我們的醫(yī)療機(jī)構(gòu)不缺人手,讓我們的子女接受教育,讓我們的社區(qū)保持運(yùn)轉(zhuǎn),如此多的員工正在冒著令人難以置信的風(fēng)險(xiǎn),并付出何等巨大的犧牲。

值得注意的是,美國(guó)總統(tǒng)喬·拜登上任伊始就采取了一系列旨在控制疫情的措施,其中包括一道行政令,要求美國(guó)職業(yè)安全與健康管理局(Occupational Safety and Health Administration)修訂現(xiàn)有的安全指導(dǎo)方針,加大執(zhí)法力度,并利用其資源來(lái)保護(hù)美國(guó)最脆弱和受疫情影響最嚴(yán)重的工人。通過(guò)這一指示,新總統(tǒng)進(jìn)一步明確了我們都知道的事實(shí):美國(guó)的廣大工人站在抗擊疫情的第一線,他們必須從雇主那里得到其應(yīng)有的保護(hù)和支持。

我們目睹了工作場(chǎng)所傳播是如何導(dǎo)致美國(guó)的新冠病例數(shù)不斷增加的。不平等也加劇了病毒的傳播。拜登總統(tǒng)的行政令指向了一線工人如今正在經(jīng)歷的社會(huì)、種族、健康和經(jīng)濟(jì)不平等。這個(gè)明確無(wú)誤的信號(hào)表明,每家企業(yè)不僅要通過(guò)重塑領(lǐng)導(dǎo)力戰(zhàn)略來(lái)根除不平等現(xiàn)象,還必須有更清晰的框架來(lái)理解并解決特定群體正在遭受的格外嚴(yán)重的影響。

因此,面對(duì)這些多重危機(jī)(其中包括新冠疫情、亟需的經(jīng)濟(jì)復(fù)蘇,以及對(duì)種族不平等的清算)的考驗(yàn),我們必須得搞清楚雇主需要扮演什么角色,企業(yè)領(lǐng)導(dǎo)者需要做出何種改變。在我們看來(lái),企業(yè)必須關(guān)注各自的員工,將他們的聲音、身心健康、他們的安全和公平感受置于企業(yè)優(yōu)先事項(xiàng)的首位。為員工著想,不應(yīng)該僅僅是人力資源部門的職責(zé)范疇——它還是一種獲取競(jìng)爭(zhēng)優(yōu)勢(shì)的關(guān)鍵因素,而且現(xiàn)在比以往任何時(shí)候都更需要做這件事情。

例如,在其社會(huì)正義原則的指導(dǎo)下,思科(Cisco)一直從種族平等的角度來(lái)審視,并盡可能地加強(qiáng)員工的健康福利。在心理健康、工作場(chǎng)所安全和隱私、兒童保育等方面,一系列以員工為中心的舉措被公司置于跟業(yè)務(wù)戰(zhàn)略等量齊觀的高度,以確保不平等問(wèn)題能夠進(jìn)入領(lǐng)導(dǎo)層的視野。

通過(guò)倡導(dǎo)內(nèi)部安全措施、有效的政策和種族平等,企業(yè)可以將以目標(biāo)驅(qū)動(dòng)的領(lǐng)導(dǎo)力付諸實(shí)踐,以保護(hù)工人并促進(jìn)包容性復(fù)蘇。對(duì)許多企業(yè)來(lái)說(shuō),這意味著改變他們對(duì)員工戰(zhàn)略的看法——企業(yè)需要運(yùn)用他們?cè)谖C(jī)期間為保持業(yè)務(wù)強(qiáng)勁所使用的那種嚴(yán)謹(jǐn)性、創(chuàng)造性和關(guān)切力度。對(duì)每家企業(yè)來(lái)說(shuō),這意味著傾聽并保護(hù)那些面臨最大風(fēng)險(xiǎn)的人。在美國(guó)的疫苗分發(fā)工作仍在進(jìn)行,還需要一些時(shí)日才能夠完成之際,企業(yè)領(lǐng)導(dǎo)者可以充分利用他們的智慧、精力和資源,把工人的福祉放在首位。

目前,黑人和拉美裔工人占一線員工的36%,其中的許多人無(wú)法享受帶薪病假,也沒有照顧自己和家人所需的高質(zhì)量醫(yī)療保險(xiǎn)。黑人一線工人也更有可能報(bào)告稱,他們因?yàn)樘岢鰧?duì)新冠病毒的擔(dān)憂而招致經(jīng)理的報(bào)復(fù)。鑒于美國(guó)黑人死于新冠病毒的比率是白人的兩倍以上,企業(yè)必須加倍履行他們?cè)谌ツ晗奶旆捶N族歧視抗議浪潮爆發(fā)后重申的承諾,將工人安全作為其促進(jìn)社會(huì)正義措施的關(guān)鍵組成部分。

首先,企業(yè)能夠通過(guò)向所有工人提供帶薪病假來(lái)降低疫情傳播風(fēng)險(xiǎn),無(wú)論他們是全職、兼職員工還是承包商。超過(guò)四分之一的人知道,有人在疫情期間因?yàn)榻?jīng)濟(jì)壓力而帶病上班,從而危及客戶和同事的健康?,F(xiàn)在,公司可以明確表示,經(jīng)濟(jì)保障和公共安全并不是工人必須做出取舍的兩種選項(xiàng),而是一枚硬幣的兩面。

其次,我們必須為工人提供必要的保護(hù),包括提供并要求他們必須使用個(gè)人防護(hù)設(shè)備(PPE),切實(shí)執(zhí)行社交距離和佩戴口罩政策,第一時(shí)間向員工通報(bào)密切接觸或感染信息,并實(shí)施工作場(chǎng)所感染接觸者追蹤機(jī)制。

第三,雖然許多公司已經(jīng)采取了這些措施,但關(guān)鍵是要確保它們始終執(zhí)行到位,并確保在出現(xiàn)問(wèn)題時(shí)組織可以迅速糾正。要做到這一點(diǎn),公司必須在設(shè)計(jì)和管理工作場(chǎng)所健康與安全方面給予員工發(fā)言權(quán)。沒有誰(shuí)比工人更了解問(wèn)題所在,而且他們往往能夠提前判斷哪些措施有可能功虧一簣。

這場(chǎng)疫情清楚地表明,企業(yè)有沒有采取深思熟慮的措施,或許決定了他們本身成為問(wèn)題之一,還是成為解決方案的重要組成部分。我們依靠勞動(dòng)人民來(lái)維持經(jīng)濟(jì)運(yùn)轉(zhuǎn)和社區(qū)安全。因此,當(dāng)回顧這場(chǎng)曠世疫情時(shí),歷史會(huì)拷問(wèn),企業(yè)領(lǐng)導(dǎo)者是如何反思他們對(duì)待員工的方式,并保護(hù)他們的。選擇是明確的,并且沒有時(shí)間浪費(fèi)。只要我們攜手努力,就可以創(chuàng)造一個(gè)充滿包容性的未來(lái),確保所有工人都安全、健康,并蓬勃發(fā)展。鑒于所有這一切都相互關(guān)聯(lián),所有這一切都關(guān)系重大,今天就必須構(gòu)筑起這樣的未來(lái)。 (財(cái)富中文網(wǎng))

本文作者達(dá)倫·沃克是福特基金會(huì)(Ford Foundation)總裁。查克·羅賓斯是思科系統(tǒng)(Cisco Systems)董事長(zhǎng)兼首席執(zhí)行官,他也是福特基金會(huì)的董事會(huì)成員。

譯者:任文科

COVID-19 has upended every part of society. But now that we are a year into the pandemic, we have come to better understand how it spreads, and the incredible risk and sacrifice so many employees are taking to keep our shelves stocked, our health care institutions staffed, our children educated, and our communities moving.

It’s noteworthy that among President Biden’s first actions to take hold of the pandemic was an executive order calling on the Occupational Safety and Health Administration (OSHA) to revise existing safety guidelines, ramp up enforcement, and use its resources to protect America’s most vulnerable and hardest-hit workers. With that directive, the new President made clear what we all know to be true: America’s workers are on the front lines of this pandemic, and they must have the protection and support they deserve from their employers.

We have witnessed how workplace transmission is contributing to the country’s mounting case count. Inequality has also exacerbated the spread of the virus. President Biden’s order points to the social, racial, health, and economic inequities that frontline workers are experiencing today, and this is a clear signal that every business must not only root out inequality by reshaping leadership strategies—businesses must also have clear frameworks for understanding and addressing how certain groups are disproportionately impacted.

So, facing these multiple crises—a pandemic, a needed economic recovery, a reckoning with racial inequality—what is the role of employers, and how do leaders need to change? In our view, businesses must focus on their people, placing their voices, their health (both physical and mental), their safety, and equity at the top of business priorities. Thinking about employees shouldn’t be a function of human resources—it’s a competitive differentiator, and it’s needed now more than ever.

Cisco, for example, has been guided by its social justice principles to examine and, where possible, strengthen employee health benefits through a racial equity lens. Employee-focused initiatives in mental health, workplace safety and privacy, and childcare all sit at the same level as business strategy to ensure that issues of inequity can be elevated to leadership.

By advocating for internal safety measures, effective policy, and racial equity, companies can put purpose-driven leadership into practice to protect their workers and fuel an inclusive recovery. For many businesses, this will mean changing the way they view their people strategies—applying the same rigor, creativity, and care they used to pivot and keep their business strong during this crisis. For every business, this will mean listening to and protecting those most at risk. As we continue to distribute vaccines, a process that will still take time, business leaders can use their ingenuity, energy, and resources to place the well-being of workers at the forefront.

Black and Latinx workers account for?36% of employees in frontline jobs, with many lacking access to the paid sick days and quality health insurance needed to care for themselves and their families. Black frontline workers are?also more likely to report experiencing retaliation by managers for raising concerns about the coronavirus. With Black Americans losing their lives to the pandemic at?more than twice the rate of white people, businesses must double down on commitments they renewed in the wake of last summer’s racial reckoning and widespread protests by making worker safety a key part of their social justice efforts.

First, businesses can reduce spread by offering paid sick days to all workers, whether they are full-time, part-time, or contractors.?Over a quarter of people know someone who has gone to work sick during the pandemic because of financial stresses, thereby risking the health of customers and staff. Now, companies can make clear that economic security and public health are not options workers have to choose between, but two sides of the same coin.

Second, we must provide essential protections for workers, including supplying and mandating personal protective equipment, enforcing social distancing protocols and the use of face coverings, immediately notifying employees of exposure or infections, and implementing workplace contact tracing.

Next, while many companies have already embraced these measures, it’s crucial to ensure they are consistently implemented and that organizations can rapidly course-correct when something goes wrong. To do that, companies must give their employees a voice in designing and managing workplace health and safety. Workers know the problems best and often have a unique, early window into where efforts may be falling short.

This pandemic has made clear that taking deliberate steps can be the difference between being part of the problem or part of the solution. Our country relies on working people to keep the economy functioning, and communities safe. So, when we look back on this pandemic, history will ask how business leaders rethought their approach to employees and protected them. The choice is clear, and there’s no time to waste. Together, we can build an inclusive future that ensures all workers are safe, healthy, and thriving. With everything connected, and everything at stake, we must build that future today.

Darren Walker is president of the Ford Foundation. Chuck Robbins is the chairman and chief executive officer of Cisco Systems and a member of the Ford Foundation’s board of trustees.

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