艾米?切塔姆在緬因州的鄉(xiāng)下長大,沒有在投行的目標(biāo)招聘院校讀書,家中也沒有銀行業(yè)的人脈資源,更沒有能夠幫她進(jìn)入相關(guān)行業(yè)的亮眼簡歷。
她所擁有的只是電子郵箱和與陌生人接觸的意愿。
在發(fā)出大概150封電子郵件之后,畢業(yè)于康涅狄格學(xué)院(Connecticut College,位于康涅狄格州新倫敦市的一所小型文理學(xué)院)的切塔姆終于如愿以償,拿到了在摩根大通(J.P. Morgan)暑期實(shí)習(xí)的機(jī)會。在此過程之中,她也學(xué)會了如何利用電子郵件有效地說服他人。
她說:“寫一封內(nèi)容冗長卻詞不達(dá)意的電子郵件十分容易?!钡雽懗鲆环饪梢宰屇銐粝氤烧娴碾娮余]件則絕非易事。
“要讓收件人在點(diǎn)開郵件的瞬間就對郵件主題以及自己應(yīng)當(dāng)采取何種行動(dòng)了然于心?!盇riel Group負(fù)責(zé)客戶解決方案的副總裁米利亞姆?杜梅恩表示。作為一家咨詢公司,Ariel Group致力于幫助客戶在專業(yè)環(huán)境中提升溝通效率。
但要做到這一點(diǎn)有時(shí)并不容易,在你需要幫助時(shí)尤其如此。
切塔姆說:“不要拐彎抹角,我們之所以聯(lián)系對方就是為了獲得對方的幫助,但說無妨。” 切塔姆目前供職于總部在舊金山的早期風(fēng)投公司Costanoa Ventures,他也是該公司的主要投資者之一。
選好主題
要想用郵件打動(dòng)別人,首先你得讓對方點(diǎn)開你的郵件。
《數(shù)字身體語言》(Digital Body Language)一書的作者埃麗卡?達(dá)萬建議道,如果想憑借某封電子郵件立即引起收件人的注意,發(fā)件人可以在郵件主題上做文章,反映出這種緊迫性。她說:“在主題欄中納入‘主題內(nèi)容’和‘時(shí)間’要素能夠促使收件人優(yōu)先處理相關(guān)事項(xiàng)?!?/p>
主題欄內(nèi)容應(yīng)該簡潔明了。另請注意,郵箱軟件可能不會顯示完整主題,因此,如果事屬緊急,應(yīng)該盡早說明。工作應(yīng)用程序Boomerang發(fā)現(xiàn),由3、4個(gè)字構(gòu)成的主題最容易得到回復(fù),而切塔姆認(rèn)為由6到8個(gè)字構(gòu)成的主題最容易得到回復(fù)。
不過無論主題長短,都必須包含足夠的細(xì)節(jié)信息,從而吸引收件人點(diǎn)開你的電子郵件。切塔姆還建議說,發(fā)件人如果有特定訴求,也應(yīng)該在主題中表明。
三思而行
現(xiàn)在,大家在查看收件箱時(shí)都是一掃而過,這種情況絕非個(gè)例。
達(dá)萬稱:“我們現(xiàn)在查看電子郵件時(shí)往往是一掃而過,然后再去搜索查找自己感興趣的內(nèi)容。因此常常會漏看信息或者答非所問?!?/p>
在發(fā)送自己草草寫就的電子郵件之前,不妨多讀一遍,不必字斟句酌,但應(yīng)當(dāng)確保你想要傳達(dá)的信息及具體訴求都已經(jīng)在郵件中清楚寫明。
切勿匆忙發(fā)送信息,生氣時(shí)尤其如此,也不要迫使收件人在字里行間挖掘你想要表達(dá)的想法。達(dá)萬說:“現(xiàn)在寫電子郵件馬虎不得。你需要花些時(shí)間弄明白什么情況下可以寫得簡單隨意一些,什么情況下應(yīng)該給出更周到的答復(fù)。”
在需要討論復(fù)雜、敏感或可能引起混亂的事項(xiàng)時(shí),你可以考慮用開會或打電話的方式來代替電子郵件,這樣能夠最大化減少往來郵件的數(shù)量。
“一通電話比得上1000封電子郵件。”她說。
與人方便,與己方便
優(yōu)秀的電子郵件總會盡可能地為收件人提供方便。這類郵件直截了當(dāng)、語氣專業(yè),而且可以清楚地表達(dá)自己的目的。
如果你還不認(rèn)識收件人,那么你首先應(yīng)該做一下自我介紹,然后強(qiáng)調(diào)一下你與收件人之間的共通紐帶(如校友關(guān)系),從而建立更私人的聯(lián)系?!白詈迷陔娮余]件中加入一些能夠營造情感聯(lián)系的詞語。”Ariel Group的杜梅恩建議。
對切塔姆而言,康涅狄格學(xué)院的吉祥物——駱駝,就是這樣一個(gè)詞語。
如果希望預(yù)約電話會談,那么你應(yīng)當(dāng)在電子郵件中附上帶有自己空閑時(shí)間的日歷鏈接。如果想要獲得對方的推薦信,那么你應(yīng)當(dāng)提供模板或者相關(guān)細(xì)節(jié)信息,方便收件人下筆。
作家達(dá)萬建議將電子郵件的篇幅控制在幾段之內(nèi),并在正文中加入標(biāo)題或編號,方便收件人閱讀。她說:“迅速切入正題更能夠贏得收件人的好感?!?/p>
Boomerang發(fā)現(xiàn),電子郵件的字?jǐn)?shù)在50字至125字之間時(shí)更容易收到回復(fù),不過字?jǐn)?shù)太少也不好,郵件少于10個(gè)字的回復(fù)率也會下降。
如果你與收件人很熟,可以省略正式簽名,在電子郵件的末尾附上姓名或非正式簽名即可。如果不熟,則可以根據(jù)你想傳達(dá)的語氣酌情選擇“你真誠的朋友”、“共勉”、“祝好”、“非常感謝”等表述作為結(jié)尾。
達(dá)萬表示:“根據(jù)我的經(jīng)驗(yàn),我的建議是:做自己、要專業(yè)?!?/p>
使用恰當(dāng)?shù)恼Z氣
與寫給同事、探討在哪吃午餐或下班去哪喝雞尾酒的便條相比,發(fā)給老板或潛在客戶的電子郵件自然應(yīng)該更為正式。
如果意識到與之溝通的人等級更高,人們通常會采用更正式的語氣,對此種自然傾向,達(dá)萬解釋道:“我們經(jīng)常根據(jù)權(quán)力等級對電子郵件進(jìn)行調(diào)整?!?/p>
達(dá)萬將其描述為“信任與權(quán)力矩陣”。她表示,該問題的核心在于“誰的權(quán)力更大、我們有多信任彼此”。在關(guān)系中,你的權(quán)力越大、籌碼越多、信任越強(qiáng),你的溝通方式就能夠越隨意。
在某些情況下,使用表情符號傳達(dá)信息可能已經(jīng)足夠“專業(yè)”。在另一些情況下,使用縮略詞進(jìn)行回復(fù)卻可能會讓收件人懷疑你不重視他們的時(shí)間或工作。
如果你想說服他人做某事或改變他人的想法,那么你在選詞時(shí)一定要多加斟酌,并要讓這些詞語成為證明自己觀點(diǎn)的有力論據(jù)。杜梅恩指出:“說服的關(guān)鍵在于語言,在于你的遣詞造句?!?/p>
適時(shí)跟進(jìn),但不要惹人討厭
如果你在發(fā)出電子郵件后遲遲沒有收到回復(fù),那么至少應(yīng)當(dāng)?shù)壬蠋滋熘笤俑M(jìn)了解情況。切塔姆稱:“初入社會,每個(gè)字都要拿捏到位。大家都太忙了。”
她建議發(fā)件人應(yīng)當(dāng)注意禮節(jié),在做到堅(jiān)持不懈的同時(shí),也要懂得什么時(shí)候應(yīng)該放棄。如果第一封電子郵件沒有收到回復(fù),那么發(fā)件人可以試著在對方可能不忙的時(shí)候再發(fā)一封郵件跟進(jìn)了解相關(guān)情況,或者考慮更換主題后再發(fā)一封新郵件。
如果發(fā)送三封郵件后依然杳無音訊,那就到此為止吧?!安还茉趺凑f,你至少做到了及時(shí)止損,面向未來。”
當(dāng)你與收件人建立聯(lián)系之后,就可以考慮跟進(jìn)分享相關(guān)進(jìn)展?!斑@會讓對方很開心,對方也會很樂于了解自己是否對你有所幫助。”切塔姆說。
有時(shí),后續(xù)的跟進(jìn)才是最終達(dá)成目標(biāo)的原因所在。在與康涅狄格學(xué)院的某位校友進(jìn)行了三四次談話之后,切塔姆終于被推薦給了該校友的太太,而正是那位女士最終幫助她獲得了在摩根大通實(shí)習(xí)的機(jī)會。(財(cái)富中文網(wǎng))
譯者:梁宇
審校:夏林
艾米?切塔姆在緬因州的鄉(xiāng)下長大,沒有在投行的目標(biāo)招聘院校讀書,家中也沒有銀行業(yè)的人脈資源,更沒有能夠幫她進(jìn)入相關(guān)行業(yè)的亮眼簡歷。
她所擁有的只是電子郵箱和與陌生人接觸的意愿。
在發(fā)出大概150封電子郵件之后,畢業(yè)于康涅狄格學(xué)院(Connecticut College,位于康涅狄格州新倫敦市的一所小型文理學(xué)院)的切塔姆終于如愿以償,拿到了在摩根大通(J.P. Morgan)暑期實(shí)習(xí)的機(jī)會。在此過程之中,她也學(xué)會了如何利用電子郵件有效地說服他人。
她說:“寫一封內(nèi)容冗長卻詞不達(dá)意的電子郵件十分容易?!钡雽懗鲆环饪梢宰屇銐粝氤烧娴碾娮余]件則絕非易事。
“要讓收件人在點(diǎn)開郵件的瞬間就對郵件主題以及自己應(yīng)當(dāng)采取何種行動(dòng)了然于心。”Ariel Group負(fù)責(zé)客戶解決方案的副總裁米利亞姆?杜梅恩表示。作為一家咨詢公司,Ariel Group致力于幫助客戶在專業(yè)環(huán)境中提升溝通效率。
但要做到這一點(diǎn)有時(shí)并不容易,在你需要幫助時(shí)尤其如此。
切塔姆說:“不要拐彎抹角,我們之所以聯(lián)系對方就是為了獲得對方的幫助,但說無妨?!?切塔姆目前供職于總部在舊金山的早期風(fēng)投公司Costanoa Ventures,他也是該公司的主要投資者之一。
選好主題
要想用郵件打動(dòng)別人,首先你得讓對方點(diǎn)開你的郵件。
《數(shù)字身體語言》(Digital Body Language)一書的作者埃麗卡?達(dá)萬建議道,如果想憑借某封電子郵件立即引起收件人的注意,發(fā)件人可以在郵件主題上做文章,反映出這種緊迫性。她說:“在主題欄中納入‘主題內(nèi)容’和‘時(shí)間’要素能夠促使收件人優(yōu)先處理相關(guān)事項(xiàng)?!?/p>
主題欄內(nèi)容應(yīng)該簡潔明了。另請注意,郵箱軟件可能不會顯示完整主題,因此,如果事屬緊急,應(yīng)該盡早說明。工作應(yīng)用程序Boomerang發(fā)現(xiàn),由3、4個(gè)字構(gòu)成的主題最容易得到回復(fù),而切塔姆認(rèn)為由6到8個(gè)字構(gòu)成的主題最容易得到回復(fù)。
不過無論主題長短,都必須包含足夠的細(xì)節(jié)信息,從而吸引收件人點(diǎn)開你的電子郵件。切塔姆還建議說,發(fā)件人如果有特定訴求,也應(yīng)該在主題中表明。
三思而行
現(xiàn)在,大家在查看收件箱時(shí)都是一掃而過,這種情況絕非個(gè)例。
達(dá)萬稱:“我們現(xiàn)在查看電子郵件時(shí)往往是一掃而過,然后再去搜索查找自己感興趣的內(nèi)容。因此常常會漏看信息或者答非所問?!?/p>
在發(fā)送自己草草寫就的電子郵件之前,不妨多讀一遍,不必字斟句酌,但應(yīng)當(dāng)確保你想要傳達(dá)的信息及具體訴求都已經(jīng)在郵件中清楚寫明。
切勿匆忙發(fā)送信息,生氣時(shí)尤其如此,也不要迫使收件人在字里行間挖掘你想要表達(dá)的想法。達(dá)萬說:“現(xiàn)在寫電子郵件馬虎不得。你需要花些時(shí)間弄明白什么情況下可以寫得簡單隨意一些,什么情況下應(yīng)該給出更周到的答復(fù)?!?/p>
在需要討論復(fù)雜、敏感或可能引起混亂的事項(xiàng)時(shí),你可以考慮用開會或打電話的方式來代替電子郵件,這樣能夠最大化減少往來郵件的數(shù)量。
“一通電話比得上1000封電子郵件?!彼f。
與人方便,與己方便
優(yōu)秀的電子郵件總會盡可能地為收件人提供方便。這類郵件直截了當(dāng)、語氣專業(yè),而且可以清楚地表達(dá)自己的目的。
如果你還不認(rèn)識收件人,那么你首先應(yīng)該做一下自我介紹,然后強(qiáng)調(diào)一下你與收件人之間的共通紐帶(如校友關(guān)系),從而建立更私人的聯(lián)系?!白詈迷陔娮余]件中加入一些能夠營造情感聯(lián)系的詞語?!盇riel Group的杜梅恩建議。
對切塔姆而言,康涅狄格學(xué)院的吉祥物——駱駝,就是這樣一個(gè)詞語。
如果希望預(yù)約電話會談,那么你應(yīng)當(dāng)在電子郵件中附上帶有自己空閑時(shí)間的日歷鏈接。如果想要獲得對方的推薦信,那么你應(yīng)當(dāng)提供模板或者相關(guān)細(xì)節(jié)信息,方便收件人下筆。
作家達(dá)萬建議將電子郵件的篇幅控制在幾段之內(nèi),并在正文中加入標(biāo)題或編號,方便收件人閱讀。她說:“迅速切入正題更能夠贏得收件人的好感?!?/p>
Boomerang發(fā)現(xiàn),電子郵件的字?jǐn)?shù)在50字至125字之間時(shí)更容易收到回復(fù),不過字?jǐn)?shù)太少也不好,郵件少于10個(gè)字的回復(fù)率也會下降。
如果你與收件人很熟,可以省略正式簽名,在電子郵件的末尾附上姓名或非正式簽名即可。如果不熟,則可以根據(jù)你想傳達(dá)的語氣酌情選擇“你真誠的朋友”、“共勉”、“祝好”、“非常感謝”等表述作為結(jié)尾。
達(dá)萬表示:“根據(jù)我的經(jīng)驗(yàn),我的建議是:做自己、要專業(yè)?!?/p>
使用恰當(dāng)?shù)恼Z氣
與寫給同事、探討在哪吃午餐或下班去哪喝雞尾酒的便條相比,發(fā)給老板或潛在客戶的電子郵件自然應(yīng)該更為正式。
如果意識到與之溝通的人等級更高,人們通常會采用更正式的語氣,對此種自然傾向,達(dá)萬解釋道:“我們經(jīng)常根據(jù)權(quán)力等級對電子郵件進(jìn)行調(diào)整?!?/p>
達(dá)萬將其描述為“信任與權(quán)力矩陣”。她表示,該問題的核心在于“誰的權(quán)力更大、我們有多信任彼此”。在關(guān)系中,你的權(quán)力越大、籌碼越多、信任越強(qiáng),你的溝通方式就能夠越隨意。
在某些情況下,使用表情符號傳達(dá)信息可能已經(jīng)足夠“專業(yè)”。在另一些情況下,使用縮略詞進(jìn)行回復(fù)卻可能會讓收件人懷疑你不重視他們的時(shí)間或工作。
如果你想說服他人做某事或改變他人的想法,那么你在選詞時(shí)一定要多加斟酌,并要讓這些詞語成為證明自己觀點(diǎn)的有力論據(jù)。杜梅恩指出:“說服的關(guān)鍵在于語言,在于你的遣詞造句。”
適時(shí)跟進(jìn),但不要惹人討厭
如果你在發(fā)出電子郵件后遲遲沒有收到回復(fù),那么至少應(yīng)當(dāng)?shù)壬蠋滋熘笤俑M(jìn)了解情況。切塔姆稱:“初入社會,每個(gè)字都要拿捏到位。大家都太忙了?!?/p>
她建議發(fā)件人應(yīng)當(dāng)注意禮節(jié),在做到堅(jiān)持不懈的同時(shí),也要懂得什么時(shí)候應(yīng)該放棄。如果第一封電子郵件沒有收到回復(fù),那么發(fā)件人可以試著在對方可能不忙的時(shí)候再發(fā)一封郵件跟進(jìn)了解相關(guān)情況,或者考慮更換主題后再發(fā)一封新郵件。
如果發(fā)送三封郵件后依然杳無音訊,那就到此為止吧。“不管怎么說,你至少做到了及時(shí)止損,面向未來?!?/p>
當(dāng)你與收件人建立聯(lián)系之后,就可以考慮跟進(jìn)分享相關(guān)進(jìn)展?!斑@會讓對方很開心,對方也會很樂于了解自己是否對你有所幫助。”切塔姆說。
有時(shí),后續(xù)的跟進(jìn)才是最終達(dá)成目標(biāo)的原因所在。在與康涅狄格學(xué)院的某位校友進(jìn)行了三四次談話之后,切塔姆終于被推薦給了該校友的太太,而正是那位女士最終幫助她獲得了在摩根大通實(shí)習(xí)的機(jī)會。(財(cái)富中文網(wǎng))
譯者:梁宇
審校:夏林
Amy Cheetham grew up in rural Maine and didn’t go to the kind of college that investment banks aggressively recruit from. She didn’t have family connections to banking or a meticulously curated undergraduate resume to help her break into the business.
What she did have was an email address and a willingness to reach out to strangers.
After 150 or so emails, Cheetham—a graduate of Connecticut College, a tiny liberal arts school in New London, Connecticut—landed a coveted summer internship at J.P. Morgan. Along the way, she learned how to effectively use email as a tool of persuasion.
“It can be really easy to write a long meandering email that isn’t direct and to the point,” she says. Writing an email that leads to your desired outcome is something else entirely.
“As soon as someone opens an email they should know what it’s about and what they’re supposed to do,” said Miriam Dumaine, vice president of client solutions at the Ariel Group, a consultancy focused on helping people communicate better in professional settings.
Getting to that point isn’t always easy, especially when you’re asking for help.
“Don’t beat around the bush,” said Cheetham, who is now a principal investor at Costanoa Ventures, a San Francisco-based early-stage VC firm. “You’re reaching out because you want help. Being honest about that is totally fine.”
Be strategic with your subject line
Before you can get someone to act on your email, you have to get them to open it.
If an email requires immediate attention, reflect that urgency through its subject, recommends Erica Dhawan, the author of Digital Body Language. “Thinking about the what and a when in a subject line can go very far in helping people set priorities,” she says.
Keep subject lines short and remember email apps may not display them in full. If something truly is urgent, say so early on. The productivity app Boomerang found that subject lines of three to four words in length received the most responses, but Cheetham says she found keeping between six and eight words to be the sweet spot.
However short you decide to go with your subject line, you’ll need to include enough detail to entice your reader to click for more. If you’re asking for something specific, Cheetham recommends referencing that request in the subject line.
Slow down and be deliberate
You’re not the only one quickly skimming your inbox nowadays. Everyone does it.
“We tend to skim and search,” says Dhawan. “What that can cause us to do is not read a message clearly or respond clearly to what was being asked.”
Before you hit send on that hastily-drafted email, give it one more read. There’s no need to obsess over every word, but you should ensure your message—and any specific asks you’re making—are crystal clear.
Avoid firing off quick messages—especially if you’re angry—and don’t force recipients to read between the lines. “It’s not okay to be sloppy in email anymore,” Dhawan says. “Take the time to understand when it’s okay to be brief and when it’s important to have a more thoughtful reply.”
To minimize endless email chains, consider a meeting or phone call instead to talk through issues that are complex, sensitive, or likely to generate confusion.
“A phone call can be worth 1,000 emails,” she says.
Make it easy for the reader
The best emails make it as easy as possible for the recipient to take the desired action. They’re direct, convey a professional tone, and clearly articulate their goal.
If you don’t already know the recipient, start by introducing yourself and highlighting a common bond—like a shared alumni affiliation—to create a more personal connection. “You’ll want to include words that create an emotional connection,” says Dumaine of the Ariel Group.
For Cheetham, one of those words was camel, Connecticut College’s mascot.
If you’re asking to set up a phone call, include a calendar link with your availability. If you’re asking for a recommendation letter, offer a template or provide details to make it easier for your reader to draft their own.
Author Dhawan recommends keeping emails to just a few paragraphs and incorporating headings or bullets to improve readability. “Get to the point quickly and people will be more appreciative,” she says.
Boomerang found that emails between 50 and 125 words were more likely to receive a response. Don’t cut back too much, though. Boomerang found emails under 10 words elicited lower response rates.
If you know the recipient well, you can skip a formal sign off and end with your name or signature. Otherwise, Sincerely, Cheers, Best Wishes, and Thanks could work depending on the tone you’re looking to strike.
“My general rule of thumb here is be yourself and be professional,” says Dhawan.
Strike the right tone
An email to a boss or prospective client should be more formal than a quick note to your work spouse about where to have lunch or a happy hour cocktail.
“We often change our emails based on power levels,” says Dhawan, explaining a natural tendency people have to take a more formal tone with people they perceive to be their superiors.
She describes it as a trust and power matrix. It’s about “who has more or less power and how much do we trust each other,” she said. The more power, equity, and trust you have in a relationship, the more informally you can communicate.
In some situations, an emoji may be enough to professionally convey a message. In others, seemingly curt responses like “K” or Thx” could make a recipient wonder if you really value their time or contribution.
If you’re looking to persuade someone to do something or change their thinking, choose your words with care and use them to create a strong argument for your case. “Persuasion is about language,” says Dumaine. “It’s about the words that you use.”
Follow up—but don’t be annoying
If your email hasn’t received a response at all, wait at least a few days to follow up. “When you’re the junior, you’re hanging on every word,” says Cheetham. “People are super busy.”
She recommends being polite but persistent, but also knowing when to give up. If a first email hasn’t gotten a response, try sending a follow-up at a different time when an inbox may be lighter or consider a new subject line.
If you haven’t received a response after three emails, stop. “At the end of the day, you have cut your losses and move on at a certain point,” she says.
Once you’ve made a connection, consider following up to share updates on your progress. “People love it when you follow up and let them know if they were helpful,” Cheetham said.
Sometimes, it’s the follow-up that ultimately accomplishes the goal. It wasn’t until her third or fourth conversation with one fellow Connecticut College alum that Cheetham was referred to the person—his spouse—who ultimately helped her land at J.P. Morgan.