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東山再起后,她給年輕人四點(diǎn)建議

Jane Thier
2022-02-06

將權(quán)力分散到團(tuán)隊(duì)中并不一定就可以預(yù)防不良決策的出現(xiàn),但它一定會(huì)降低出現(xiàn)災(zāi)禍的概率,這是斯洛特最重要的教訓(xùn)。

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普林斯頓大學(xué)的政治與國(guó)際事務(wù)榮譽(yù)教授安妮-瑪麗·斯洛特于2019年12月17日在米蘭比可卡大學(xué)(University of Milano-Bicocca)的學(xué)年開學(xué)儀式上講話。圖片來(lái)源:PIER MARCO TACCA—GETTY IMAGES

2017年,智庫(kù)新美國(guó)基金會(huì)(New America)的首席執(zhí)行官安妮-瑪麗·斯洛特解雇了巴里·林恩和十名同事,此舉讓她遭到公眾的懷疑。林恩稱自己因?yàn)榕u(píng)谷歌以及推動(dòng)更嚴(yán)格的反壟斷執(zhí)法而遭到解雇,而谷歌母公司Alphabet的執(zhí)行董事長(zhǎng)埃瑞克·施密特正是新美國(guó)基金會(huì)最大的投資者之一。

《華盛頓郵報(bào)》在其對(duì)斯洛特書作《東山再起:我們生活、工作和政治的從危機(jī)到蛻變》(Renewal: From Crisis to Transformation in Our Lives, Work, and Politics)的評(píng)論中寫道:“在不斷發(fā)展的華盛頓智庫(kù)寂靜的走廊上,類似指控不亞于離經(jīng)叛道,是對(duì)獨(dú)立研究、分析和政策制定基本價(jià)值的背叛?!痹谶@本書里,斯洛特講述了她在應(yīng)對(duì)公眾和個(gè)人爭(zhēng)議性事件方面的經(jīng)歷以及吸取的教訓(xùn)。

斯洛特在書中寫道:“無(wú)論是對(duì)新美國(guó)基金會(huì)還是對(duì)投資人,這項(xiàng)指控都不準(zhǔn)確也不公平?!彼裾J(rèn)了林恩的指控,“這是一次經(jīng)過(guò)周密策劃的指控,不僅成功地引發(fā)了輿論風(fēng)暴,還盡可能地將新美國(guó)基金會(huì)和我的領(lǐng)導(dǎo)地位置于最不利的環(huán)境中?!?/p>

《東山再起》一書還深刻揭示了斯洛特隨后領(lǐng)導(dǎo)風(fēng)格的變化,以及承認(rèn)自身錯(cuò)誤和缺點(diǎn)為什么對(duì)于個(gè)人的成長(zhǎng)至關(guān)重要。盡管大多數(shù)人都不大可能面對(duì)類似的公眾審判,但斯洛特在書里提供的建議卻對(duì)所有人的職業(yè)生涯都有幫助。

學(xué)會(huì)分享權(quán)力

在其數(shù)十年的職業(yè)生涯中,斯洛特曾經(jīng)擔(dān)任美國(guó)前總統(tǒng)貝拉克·奧巴馬政府時(shí)期美國(guó)國(guó)務(wù)院的政策規(guī)劃負(fù)責(zé)人、美國(guó)國(guó)際法學(xué)會(huì)的會(huì)長(zhǎng)以及普林斯頓大學(xué)公共與國(guó)際事務(wù)學(xué)院的院長(zhǎng)。她還撰寫了多本書作。斯洛特撰寫《東山再起》一書有兩個(gè)非常明確的理由,通常都是坦誠(chéng)講述新美國(guó)基金會(huì)在歷史上的那段時(shí)刻。

兩周前,她告訴《財(cái)富》雜志:“首先我想到的是,一旦我度過(guò)了危機(jī),從中吸取了教訓(xùn),我會(huì)看看是否能夠?qū)⑦@些教訓(xùn)傳授給他人?!彼€表示,自己希望可以盡量遠(yuǎn)離這些事件,這樣才能夠真誠(chéng)地講出這個(gè)故事。

她說(shuō):“我也在思考個(gè)人發(fā)展與國(guó)家復(fù)興之間的時(shí)間跨度。當(dāng)我有機(jī)會(huì)圍繞這一主題寫一本短篇書作時(shí),我希望嘗試著將這些主題都融入其中。”

將權(quán)力分散到團(tuán)隊(duì)中并不一定就可以預(yù)防不良決策的出現(xiàn),但它一定會(huì)降低出現(xiàn)災(zāi)禍的概率,這是斯洛特最重要的教訓(xùn)。

她說(shuō):“我學(xué)到的很多教訓(xùn)都與權(quán)力分享與認(rèn)可有關(guān)。”她還說(shuō),尤其是女性,在經(jīng)過(guò)社會(huì)化的洗禮之后會(huì)認(rèn)為,成為公司的公眾代言人是傳統(tǒng)的領(lǐng)導(dǎo)力特征。

但斯洛特認(rèn)為,個(gè)人不應(yīng)該努力成為其所成立或領(lǐng)導(dǎo)公司的代言人。這一點(diǎn)會(huì)催生風(fēng)險(xiǎn),Meta的馬克·扎克伯格和特斯拉的埃隆·馬斯克便是例子。當(dāng)公眾將不可靠的個(gè)人形象與市值數(shù)十億美元的公司聯(lián)系起來(lái)時(shí),讓公眾對(duì)公司失去信心并不是什么難事。

斯洛特希望,當(dāng)人們想到新美國(guó)基金會(huì)時(shí)腦海里浮現(xiàn)的不僅僅只有她,同時(shí)還包括眾多充滿睿智的同事,包括該公司的高級(jí)顧問(wèn)西西莉亞·穆尼奧斯、教育政策和知識(shí)管理副總裁凱文·凱利,以及全球研究副總裁彼得·伯根和他的同僚們。

她表示:“權(quán)力并非總能夠獲得無(wú)窮的益處。權(quán)力的分享會(huì)帶來(lái)非凡的成果?!辈贿^(guò)她仍然承認(rèn),一定的等級(jí)制度對(duì)于機(jī)構(gòu)的運(yùn)行來(lái)說(shuō)是必要的。

她說(shuō):“協(xié)商一致的治理方式是一種噩夢(mèng)。然而,如果擁有一支合適的團(tuán)隊(duì),而且可以真正做到在團(tuán)隊(duì)中共享權(quán)力,那么即便存在正式的等級(jí),也能夠作為一種有效的領(lǐng)導(dǎo)方式。”

此外,她補(bǔ)充說(shuō):“責(zé)任的共享讓領(lǐng)導(dǎo)職責(zé)變得更有趣?!?/p>

公開承認(rèn)自己的錯(cuò)誤

斯洛特的另一個(gè)新信條是:領(lǐng)導(dǎo)職責(zé)意味著自己必須學(xué)會(huì)說(shuō)道歉。

她說(shuō):“我確實(shí)認(rèn)為,承認(rèn)錯(cuò)誤的人可以變得更強(qiáng)大、更好、更有信心?!?/p>

她說(shuō),每個(gè)人都應(yīng)該公開地面對(duì)自身的缺點(diǎn)和不足。她還表示,自己在職業(yè)發(fā)展方面已經(jīng)處于足夠安全的高度,就算其書作歪曲了公眾對(duì)她的認(rèn)知,“那又能怎樣”。

對(duì)于那些自己犯下重大錯(cuò)誤的非首席執(zhí)行官來(lái)說(shuō),斯洛特則建議采取其他方式。

她笑著談到了她在2017年的舉措:“我沒有必要讓所有人給整個(gè)機(jī)構(gòu)發(fā)電子郵件,詳述其問(wèn)題所在。我會(huì)告訴他們要做到徹底的坦誠(chéng),首先是坦誠(chéng)地對(duì)待自己。人們總會(huì)想著去掩蓋真相,然后認(rèn)為,‘這真的不是我的責(zé)任’或‘這件事是某人干的?!?/p>

主動(dòng)接受批評(píng)

為了實(shí)現(xiàn)這一目標(biāo),斯洛特說(shuō)自己看到過(guò)的最好建議來(lái)自于Atlantic Media的董事長(zhǎng)大衛(wèi)·布拉德利,他曾經(jīng)告訴她要主動(dòng)接受批評(píng)。

“例如,有一份績(jī)效評(píng)估,你在思考應(yīng)該如何告訴評(píng)估對(duì)象以及他應(yīng)該如何改進(jìn),因?yàn)檫@個(gè)人并不想聽。如果這個(gè)人本著主動(dòng)接受的態(tài)度,并希望從中吸取教訓(xùn)然后獲得成長(zhǎng),那么情況就會(huì)完全不同?!?/p>

在谷歌事件發(fā)生之后,斯洛特并沒有等待董事會(huì)告訴她都做錯(cuò)了什么,而是主動(dòng)找到了董事會(huì)詢問(wèn)意見。她說(shuō):“這并非易事,但此舉給了我掌控權(quán)。為了做到這一點(diǎn),你必須做好傾聽批評(píng)的準(zhǔn)備?!?/p>

斯洛特稱,對(duì)于時(shí)而需要在職場(chǎng)中應(yīng)對(duì)復(fù)雜的跨年齡段員工的經(jīng)理來(lái)說(shuō),這種主動(dòng)接受批評(píng)的做法也是十分實(shí)用。

她說(shuō):“自古以來(lái),那些異常強(qiáng)大的領(lǐng)導(dǎo)者都會(huì)做同一件事情:他們會(huì)去傾聽。有鑒于勞動(dòng)力的代際差異,這一點(diǎn)至關(guān)重要,而且比以往任何時(shí)候都重要。必須去傾聽有關(guān)機(jī)構(gòu)內(nèi)部人員經(jīng)歷的不愉快真相,真相與自身經(jīng)歷迥異的時(shí)候更應(yīng)該如此?!?/p>

培養(yǎng)風(fēng)度

代際差異是斯洛特的關(guān)注重點(diǎn)。她稱,與她這一代人相比,千禧一代面對(duì)的是一個(gè)迥異的世界。

“如果我希望招募和留住千禧一代,而且我確實(shí)希望如此,我就必須嘗試去傾聽他們當(dāng)前的經(jīng)歷?!彼f(shuō),“我不一定得按照他們所說(shuō)的一切去做,但我必須給他們一個(gè)能夠真正傾訴的機(jī)會(huì)?!?/p>

另一個(gè)彌補(bǔ)代溝的關(guān)鍵要素是:培養(yǎng)風(fēng)度。她說(shuō):“在這個(gè)時(shí)代,得罪一個(gè)人真的太容易了,而且真的是在不知不覺之間就得罪了。

她提到了史密斯學(xué)院的女性與性別研究教授、活動(dòng)家洛麗塔·羅斯,這位教授提倡“親切溝通”,而不是“大聲斥責(zé)”。

斯洛特說(shuō):“當(dāng)有人犯錯(cuò)并冒犯你時(shí),與其大聲斥責(zé)對(duì)方,不如將其看作是一個(gè)言傳身教的機(jī)會(huì)。我們有很多辦法將這一局面轉(zhuǎn)變?yōu)椋骸?,我并沒有意識(shí)到你是這樣理解的?!覍⑵淇醋魇菍?duì)風(fēng)度的培養(yǎng)。”(財(cái)富中文網(wǎng))

譯者:馮豐

審校:夏林

2017年,智庫(kù)新美國(guó)基金會(huì)(New America)的首席執(zhí)行官安妮-瑪麗·斯洛特解雇了巴里·林恩和十名同事,此舉讓她遭到公眾的懷疑。林恩稱自己因?yàn)榕u(píng)谷歌以及推動(dòng)更嚴(yán)格的反壟斷執(zhí)法而遭到解雇,而谷歌母公司Alphabet的執(zhí)行董事長(zhǎng)埃瑞克·施密特正是新美國(guó)基金會(huì)最大的投資者之一。

《華盛頓郵報(bào)》在其對(duì)斯洛特書作《東山再起:我們生活、工作和政治的從危機(jī)到蛻變》(Renewal: From Crisis to Transformation in Our Lives, Work, and Politics)的評(píng)論中寫道:“在不斷發(fā)展的華盛頓智庫(kù)寂靜的走廊上,類似指控不亞于離經(jīng)叛道,是對(duì)獨(dú)立研究、分析和政策制定基本價(jià)值的背叛?!痹谶@本書里,斯洛特講述了她在應(yīng)對(duì)公眾和個(gè)人爭(zhēng)議性事件方面的經(jīng)歷以及吸取的教訓(xùn)。

斯洛特在書中寫道:“無(wú)論是對(duì)新美國(guó)基金會(huì)還是對(duì)投資人,這項(xiàng)指控都不準(zhǔn)確也不公平?!彼裾J(rèn)了林恩的指控,“這是一次經(jīng)過(guò)周密策劃的指控,不僅成功地引發(fā)了輿論風(fēng)暴,還盡可能地將新美國(guó)基金會(huì)和我的領(lǐng)導(dǎo)地位置于最不利的環(huán)境中?!?/p>

《東山再起》一書還深刻揭示了斯洛特隨后領(lǐng)導(dǎo)風(fēng)格的變化,以及承認(rèn)自身錯(cuò)誤和缺點(diǎn)為什么對(duì)于個(gè)人的成長(zhǎng)至關(guān)重要。盡管大多數(shù)人都不大可能面對(duì)類似的公眾審判,但斯洛特在書里提供的建議卻對(duì)所有人的職業(yè)生涯都有幫助。

學(xué)會(huì)分享權(quán)力

在其數(shù)十年的職業(yè)生涯中,斯洛特曾經(jīng)擔(dān)任美國(guó)前總統(tǒng)貝拉克·奧巴馬政府時(shí)期美國(guó)國(guó)務(wù)院的政策規(guī)劃負(fù)責(zé)人、美國(guó)國(guó)際法學(xué)會(huì)的會(huì)長(zhǎng)以及普林斯頓大學(xué)公共與國(guó)際事務(wù)學(xué)院的院長(zhǎng)。她還撰寫了多本書作。斯洛特撰寫《東山再起》一書有兩個(gè)非常明確的理由,通常都是坦誠(chéng)講述新美國(guó)基金會(huì)在歷史上的那段時(shí)刻。

兩周前,她告訴《財(cái)富》雜志:“首先我想到的是,一旦我度過(guò)了危機(jī),從中吸取了教訓(xùn),我會(huì)看看是否能夠?qū)⑦@些教訓(xùn)傳授給他人。”她還表示,自己希望可以盡量遠(yuǎn)離這些事件,這樣才能夠真誠(chéng)地講出這個(gè)故事。

她說(shuō):“我也在思考個(gè)人發(fā)展與國(guó)家復(fù)興之間的時(shí)間跨度。當(dāng)我有機(jī)會(huì)圍繞這一主題寫一本短篇書作時(shí),我希望嘗試著將這些主題都融入其中?!?/p>

將權(quán)力分散到團(tuán)隊(duì)中并不一定就可以預(yù)防不良決策的出現(xiàn),但它一定會(huì)降低出現(xiàn)災(zāi)禍的概率,這是斯洛特最重要的教訓(xùn)。

她說(shuō):“我學(xué)到的很多教訓(xùn)都與權(quán)力分享與認(rèn)可有關(guān)?!彼€說(shuō),尤其是女性,在經(jīng)過(guò)社會(huì)化的洗禮之后會(huì)認(rèn)為,成為公司的公眾代言人是傳統(tǒng)的領(lǐng)導(dǎo)力特征。

但斯洛特認(rèn)為,個(gè)人不應(yīng)該努力成為其所成立或領(lǐng)導(dǎo)公司的代言人。這一點(diǎn)會(huì)催生風(fēng)險(xiǎn),Meta的馬克·扎克伯格和特斯拉的埃隆·馬斯克便是例子。當(dāng)公眾將不可靠的個(gè)人形象與市值數(shù)十億美元的公司聯(lián)系起來(lái)時(shí),讓公眾對(duì)公司失去信心并不是什么難事。

斯洛特希望,當(dāng)人們想到新美國(guó)基金會(huì)時(shí)腦海里浮現(xiàn)的不僅僅只有她,同時(shí)還包括眾多充滿睿智的同事,包括該公司的高級(jí)顧問(wèn)西西莉亞·穆尼奧斯、教育政策和知識(shí)管理副總裁凱文·凱利,以及全球研究副總裁彼得·伯根和他的同僚們。

她表示:“權(quán)力并非總能夠獲得無(wú)窮的益處。權(quán)力的分享會(huì)帶來(lái)非凡的成果?!辈贿^(guò)她仍然承認(rèn),一定的等級(jí)制度對(duì)于機(jī)構(gòu)的運(yùn)行來(lái)說(shuō)是必要的。

她說(shuō):“協(xié)商一致的治理方式是一種噩夢(mèng)。然而,如果擁有一支合適的團(tuán)隊(duì),而且可以真正做到在團(tuán)隊(duì)中共享權(quán)力,那么即便存在正式的等級(jí),也能夠作為一種有效的領(lǐng)導(dǎo)方式?!?/p>

此外,她補(bǔ)充說(shuō):“責(zé)任的共享讓領(lǐng)導(dǎo)職責(zé)變得更有趣?!?/p>

公開承認(rèn)自己的錯(cuò)誤

斯洛特的另一個(gè)新信條是:領(lǐng)導(dǎo)職責(zé)意味著自己必須學(xué)會(huì)說(shuō)道歉。

她說(shuō):“我確實(shí)認(rèn)為,承認(rèn)錯(cuò)誤的人可以變得更強(qiáng)大、更好、更有信心?!?/p>

她說(shuō),每個(gè)人都應(yīng)該公開地面對(duì)自身的缺點(diǎn)和不足。她還表示,自己在職業(yè)發(fā)展方面已經(jīng)處于足夠安全的高度,就算其書作歪曲了公眾對(duì)她的認(rèn)知,“那又能怎樣”。

對(duì)于那些自己犯下重大錯(cuò)誤的非首席執(zhí)行官來(lái)說(shuō),斯洛特則建議采取其他方式。

她笑著談到了她在2017年的舉措:“我沒有必要讓所有人給整個(gè)機(jī)構(gòu)發(fā)電子郵件,詳述其問(wèn)題所在。我會(huì)告訴他們要做到徹底的坦誠(chéng),首先是坦誠(chéng)地對(duì)待自己。人們總會(huì)想著去掩蓋真相,然后認(rèn)為,‘這真的不是我的責(zé)任’或‘這件事是某人干的?!?/p>

主動(dòng)接受批評(píng)

為了實(shí)現(xiàn)這一目標(biāo),斯洛特說(shuō)自己看到過(guò)的最好建議來(lái)自于Atlantic Media的董事長(zhǎng)大衛(wèi)·布拉德利,他曾經(jīng)告訴她要主動(dòng)接受批評(píng)。

“例如,有一份績(jī)效評(píng)估,你在思考應(yīng)該如何告訴評(píng)估對(duì)象以及他應(yīng)該如何改進(jìn),因?yàn)檫@個(gè)人并不想聽。如果這個(gè)人本著主動(dòng)接受的態(tài)度,并希望從中吸取教訓(xùn)然后獲得成長(zhǎng),那么情況就會(huì)完全不同。”

在谷歌事件發(fā)生之后,斯洛特并沒有等待董事會(huì)告訴她都做錯(cuò)了什么,而是主動(dòng)找到了董事會(huì)詢問(wèn)意見。她說(shuō):“這并非易事,但此舉給了我掌控權(quán)。為了做到這一點(diǎn),你必須做好傾聽批評(píng)的準(zhǔn)備。”

斯洛特稱,對(duì)于時(shí)而需要在職場(chǎng)中應(yīng)對(duì)復(fù)雜的跨年齡段員工的經(jīng)理來(lái)說(shuō),這種主動(dòng)接受批評(píng)的做法也是十分實(shí)用。

她說(shuō):“自古以來(lái),那些異常強(qiáng)大的領(lǐng)導(dǎo)者都會(huì)做同一件事情:他們會(huì)去傾聽。有鑒于勞動(dòng)力的代際差異,這一點(diǎn)至關(guān)重要,而且比以往任何時(shí)候都重要。必須去傾聽有關(guān)機(jī)構(gòu)內(nèi)部人員經(jīng)歷的不愉快真相,真相與自身經(jīng)歷迥異的時(shí)候更應(yīng)該如此?!?/p>

培養(yǎng)風(fēng)度

代際差異是斯洛特的關(guān)注重點(diǎn)。她稱,與她這一代人相比,千禧一代面對(duì)的是一個(gè)迥異的世界。

“如果我希望招募和留住千禧一代,而且我確實(shí)希望如此,我就必須嘗試去傾聽他們當(dāng)前的經(jīng)歷?!彼f(shuō),“我不一定得按照他們所說(shuō)的一切去做,但我必須給他們一個(gè)能夠真正傾訴的機(jī)會(huì)?!?/p>

另一個(gè)彌補(bǔ)代溝的關(guān)鍵要素是:培養(yǎng)風(fēng)度。她說(shuō):“在這個(gè)時(shí)代,得罪一個(gè)人真的太容易了,而且真的是在不知不覺之間就得罪了。

她提到了史密斯學(xué)院的女性與性別研究教授、活動(dòng)家洛麗塔·羅斯,這位教授提倡“親切溝通”,而不是“大聲斥責(zé)”。

斯洛特說(shuō):“當(dāng)有人犯錯(cuò)并冒犯你時(shí),與其大聲斥責(zé)對(duì)方,不如將其看作是一個(gè)言傳身教的機(jī)會(huì)。我們有很多辦法將這一局面轉(zhuǎn)變?yōu)椋骸?,我并沒有意識(shí)到你是這樣理解的?!覍⑵淇醋魇菍?duì)風(fēng)度的培養(yǎng)?!保ㄘ?cái)富中文網(wǎng))

譯者:馮豐

審校:夏林

In 2017, Anne-Marie Slaughter, CEO of think tank New America, faced public scrutiny following the firing of Barry Lynn and 10 of his colleagues. Lynn claimed he was fired for criticizing Google and pushing for stronger antitrust enforcement. Eric Schmidt, executive chairman of Google’s parent company, Alphabet, was one of New America’s biggest funders.

“In the hushed hallways of progressive Washington think tanks, such an allegation is analogous to treason, a betrayal of the fundamental values of independent research, analysis, and policy formulation,” the?Washington Post wrote in its review of Slaughter’s book Renewal: From Crisis to Transformation in Our Lives, Work, and Politics, which recounts her experience and the lessons she learned dealing with the public and private controversy.

“The accusation was neither accurate nor fair, either with regard to New America or to the funder,” Slaughter writes in the book. She denies Lynn’s allegation, “but it was calculated, successfully, to create a media storm and to put New America and my leadership in the worst possible light.”

Renewal is also a deep dive into how Slaughter’s leadership style evolved in the aftermath, and how owning one’s missteps and shortcomings are vital to moving forward. While most people likely won’t face such a public reckoning, Slaughter’s book provides advice that can be applied to anyone’s career.

Learning to share the power

Over her decades-long career, Slaughter served as the head of policy planning at the U.S. State Department under President Barack Obama; the president of the American Society of International Law; and the dean of Princeton University’s School of Public and International Affairs; she’s also written several books. Slaughter had two very specific reasons why she wanted to write Renewal, an often unflattering account of that moment in New America’s history.

“The first is that desire, once I’d come through the crisis, to learn from it, and see if there were lessons I could offer others,” she told Fortune on Wednesday, adding that she wanted enough distance from the events to be able to tell the story honestly.

“I was [also] thinking about the lengths between personal and national renewal,” she said. “When I got the opportunity to write a short book on the topic, I wanted to try and put these themes together.”

One of Slaughter’s most vital takeaways: Spreading power across a team won’t necessarily protect against poor decision-making, but it will certainly decrease the odds of calamity.

“Many of the lessons I’ve learned have to do with sharing power and recognition, which should seem obvious,” she said, adding that women, in particular, have been socialized to believe that being the public face of a company is a traditional hallmark of leadership.

An individual shouldn’t seek to become synonymous with the company they founded or lead, Slaughter argued. This creates a risky public perception; as with Mark Zuckerberg at Meta or Elon Musk at Tesla. When people associate one fallible individual with a billion-dollar company, it doesn’t take much to lose faith.

Slaughter hopes that when people think of New America, they don’t think just of her, but of her many smart colleagues, including Cecilia Mu?oz, one of its senior advisers, or Kevin Carey, its VP of education policy and knowledge management, or Peter Bergen, its VP of global studies and fellows.

“Power is not an infinite good,” she said. “When it’s shared, the results are remarkable.” Still she acknowledges that organizations can’t run without some hierarchy.

“Government by consensus is a nightmare,” she said. “But if you have the right team, really sharing power among a group of people, even if there’s a formal hierarchy, is an effective way to lead.”

Plus, she added, “sharing responsibility makes leadership more fun.”

Owning your wrongs—publicly

Another one of Slaughter’s new dogmas: Leadership means having to say you’re sorry.

“I actually believe that you can be stronger, better, and more confident owning your errors,” she said.

Everyone, she said, should face their own shortcomings and flaws openly. Plus, she added, she’s at a point in her career where she’s secure enough that if the book skews the public’s perception of her, “so be it.”

As for non-CEOs who make a sizable mistake of their own, Slaughter recommends a different approach.

“I wouldn’t necessarily tell all of them to write an email to the whole organization reciting their faults,” she said with a laugh, referencing her move in 2017. “I would tell them to pursue a path of radical honesty, first with themselves. It’s so tempting to shade the truth,

to think, ‘Well, I really wasn’t responsible,’ or ‘Someone else did something.’”

Run toward criticism

To that end, the best advice Slaughter said she received came from David Bradley, chairman of Atlantic Media, who told her to run toward the criticism.

“Think about a performance review where you’re trying to figure out how to tell someone who doesn’t want to hear it how they could improve. If they go in with the attitude that they’re going to run toward the criticism, and grow and learn, it really flips it.”

Rather than waiting for board members to tell Slaughter what she did wrong in wake of the Google fallout, she approached them and asked for feedback. “It wasn’t easy, but it allowed me to take charge,” she said. “To do that, you have to be ready to hear it.”

This run-toward-criticism approach can be useful for managers navigating sometimes complicated intergenerational workplaces, too, Slaughter said.

“An old truth about leaders who get too powerful: They create echo chambers,” she said. “It’s absolutely essential, now more than ever, given generational differences in the workforce. You have to be able to hear unpleasant truths about experiences of people across the organization—especially when they’re very different from what you experienced.”

Practicing grace

The generational differences are a particular point of focus for Slaughter, who says millennials are encountering a radically different world than her generation faced.

“If I want to recruit and retain those folks—and I do—I really have to try to hear what they’re experiencing,” she said. “I don’t have to do everything they say, but I’ve got to give them a real opportunity to be heard.”

Another key to bridging a generational divide: practicing grace. “We’re in a time when it’s so easy to offend, really unwittingly, in so many ways,” she said. “It’s hard for young people to understand how dramatically social mores have changed.”

She quotes Loretta Ross, an activist professor of women and gender studies at Smith College, who advocates for “calling in” rather than “calling out.”

“When someone makes an error, and you’re offended, rather than calling them out, consider it an opportunity for a teachable moment,” Slaughter said. “There are ways to turn that into, ‘Wow, I didn’t realize you heard it that way.’ I think of that as practicing grace.”

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