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????Developing excellent communication skills is absolutely essential to effective leadership. The leader must be able to share knowledge and ideas to transmit a sense of urgency and enthusiasm to others.

????發(fā)展卓越的溝通技巧，對有效領(lǐng)導(dǎo)而言絕對至關(guān)緊要。領(lǐng)導(dǎo)者必須能與他人分享知識和主意，以向他人傳輸一種緊迫感和熱情。

????——吉爾伯特?阿梅里奧（Gilbert Amelio，蘋果公司前董事長、總裁兼CEO）

????Leaders who make it a practice to draw out the thoughts and ideas of their subordinates and who are receptive even to bad news will be properly informed. Communicate downward to subordinates with at least the same care and attention as you communicate upward to superiors.

????讓從下屬吸取想法、主意和愿意聽到壞消息成為一種習(xí)慣做法的領(lǐng)導(dǎo)者，將能很好地保持消息靈通。要以與上級溝通時(shí)的細(xì)心和專注來與下級溝通。

????——洛倫?貝爾克（Loren B. Belker，管理學(xué)者，《第一時(shí)間管理者》作者之一）

????The best salespeople are great listeners—that's how you find out what the buyer wants.

????最優(yōu)秀的銷售人員是卓越的傾聽者——這就是人們發(fā)現(xiàn)購買這想要什么的方式。

????——威爾森和史強(qiáng)生（Larry Wilson and Spencer Johnson，管理學(xué)者，《一分鐘推銷秘訣》作者）

????Just being available and attentive is a great way to use listening as a management tool. Some employees will come in, talk for twenty minutes, and leave having solved their problems entirely by themselves.

????讓人能找到，對人專注，就是將傾聽作為一種管理工具運(yùn)用的極佳方式。一些雇員前來，談上20分鐘，離開時(shí)已經(jīng)完全能自己解決問題了。

????——尼古拉斯?盧帕（Nicholas V. Luppa，《設(shè)計(jì)互動(dòng)數(shù)字媒體》一書作者）

????Unless you are prepared to give up something valuable you will never be able to truly change at all, because you'll be forever in the control of things you can't give up.

????除非你準(zhǔn)備放棄某些有價(jià)值的東西，否則你根本不能真正變革，因?yàn)槟阌肋h(yuǎn)擺脫不了你無法放棄的東西的控制。

????——安迪?勞（Andy Law，英國企業(yè)家，《創(chuàng)世企業(yè)》一書作者）

????Your success in life isn't based on your ability to simply change. It is based on your ability to change faster than your competition, customers and business.

????你在生活中的成功，并不僅僅取決于你的變化能力。它取決的是你比你的競爭對手、客戶和業(yè)務(wù)變化更快的能力。

????——馬克?桑布恩（Mark Sanborn，《每一天都是你的代表作：郵差弗雷德給全球企業(yè)的啟示》一書作者）