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商業(yè)中間人的力量

商業(yè)中間人的力量

John Hagel, John Seely Brown 2013年01月06日
中間人可以在茫茫人海之中牽線搭橋,幫人才找到工作,幫買方找到賣方,幫租客找到房東,等等。即便是大公司,也不應(yīng)忽視中間人的力量。如果大公司能夠主動(dòng)扮演更明確的中間人角色,發(fā)揮紐帶的作用,把客戶、供應(yīng)商相互聯(lián)系起來(lái),就有望催生新的商機(jī)。

????幾乎在每個(gè)社會(huì)里,我們都可以看到形形色色的中間人。在中國(guó)、印度和猶太文化中,這個(gè)角色的形成已有上千年的歷史。在歷史上不同時(shí)期,杰出的中間人曾占據(jù)顯赫地位,這也不無(wú)道理。無(wú)論是尋找伴侶,還是其他,中間人的存在都可以顯著加快結(jié)識(shí)過(guò)程,降低尋找成本,幫助人們找到憑一己之力難以企及的、更好的匹配。

????我們談起如何鼓勵(lì)多人之間的互動(dòng)時(shí),不妨先談?wù)劶谢w系和松散化體系之間的差異。兩個(gè)體系都需要一個(gè)組織者,讓互動(dòng)成為可能。但在集中化體系中(比如由中間人管理的體系),組織者積極管理互動(dòng),按特定目的將參與者互相聯(lián)系起來(lái)。而在松散化體系中,參與者們可以自行安排。本地酒吧就是松散化體系的一個(gè)典型例子:酒吧店主提供桌椅和烈酒,顧客們自得其樂(lè)。

????任何一個(gè)行業(yè),優(yōu)秀的中間人都必須對(duì)所有潛在方有可靠的認(rèn)知,在撮合過(guò)程中能公平代表雙方,不偏不倚。我們研究了各種商業(yè)生態(tài)系統(tǒng)之后發(fā)現(xiàn),中間人已經(jīng)變得越來(lái)越重要,特別是在茫茫人海之中幫忙牽線搭橋,幫人才找到工作,幫買方找到賣方,幫租客找到房東,等等。

????考慮到初創(chuàng)企業(yè)投資市場(chǎng)的不斷擴(kuò)容,要實(shí)現(xiàn)企業(yè)家和投資者的完美匹配,需要的不只是一宗金融交易。除了資本,企業(yè)家們需要專業(yè)技能、行業(yè)人脈以及投資者的支持(支持他們與其他方面更廣泛的聯(lián)系)。隨著投資交易市場(chǎng)的競(jìng)爭(zhēng)越來(lái)越激烈,新興初創(chuàng)企業(yè)和潛在投資者數(shù)量極大增長(zhǎng),要碰對(duì)人變得越發(fā)困難。要想從成千上百的潛在投資中篩選出合適的投資交易,一起喝杯咖啡,順便引薦,這種傳統(tǒng)方式已經(jīng)不現(xiàn)實(shí)。

????眾籌領(lǐng)域有幾個(gè)平臺(tái),最著名的是Kickstarter和Indiegogo。AngelList是這類平臺(tái)的另一個(gè)例子。應(yīng)對(duì)上述問(wèn)題,AngelList的模式是除了建立一個(gè)融資平臺(tái),同時(shí)也作為企業(yè)家和投資者的一個(gè)中間人。與相親網(wǎng)站的差別不大,企業(yè)家和投資者們輸入自我簡(jiǎn)介;企業(yè)家可以選擇哪些投資者能查看他們的簡(jiǎn)介,投資者的消息推送每天可收到10-20家初創(chuàng)企業(yè)列表。AngelList還提供已投資這些初創(chuàng)企業(yè)的個(gè)人和機(jī)構(gòu)名稱。有些人相信這種“社交認(rèn)證”是反映一家初創(chuàng)企業(yè)生存能力的一個(gè)有力指標(biāo),另一些人則認(rèn)為這種模式能促進(jìn)群體認(rèn)知。

????由于中間人的角色性質(zhì),中間人可以接觸到與他們有聯(lián)系的很多人的大量數(shù)據(jù)。AngelList這樣的公司能作為一個(gè)數(shù)據(jù)源,幫助投資者和企業(yè)家判斷初創(chuàng)界的大勢(shì)所趨。通過(guò)跟蹤初創(chuàng)企業(yè)從創(chuàng)立到退出的整個(gè)過(guò)程,這些公司有望將自身角色從單純介紹認(rèn)識(shí),提升到支持長(zhǎng)期的業(yè)務(wù)關(guān)系。

?????You can find matchmakers in many different forms in just about every society. Chinese, Hindu, and Jewish cultures have institutionalized the role for several millennia. At different points in time, talented matchmakers have held positions of status, and with good reason. By connecting people for romantic or other reasons, an intermediary can dramatically expedite the connection process, decrease search costs, and help individuals find better matches than they could on their own.

????When we talk about encouraging interactions between many people, it's helpful to discuss the differences between centralized and decentralized ecosystems. Both require an organizer to make interaction possible, but in centralized ecosystems, such as those run by a matchmaker, the organizer actively manages interactions and connects participants for specific purposes. In decentralized ecosystems, participants are left to govern themselves. Your local bar is a good example of a decentralized ecosystem: The owner provides tables, chairs and alcohol, but the patrons fend for themselves.

????Being a skilled matchmaker in any industry requires a solid understanding of all potential parties, as well as the ability to equally represent both sides to a connection without bias. As we've studied various business ecosystems, it's become evident that matchmakers have become increasingly important when it comes to connecting millions of people looking to pair talent with jobs, buyers with vendors, tenants with landlords, etc.

????Consider the growing startup investment market, where a good fit for both entrepreneurs and investors requires much more than just a financial transaction. In addition to capital, entrepreneurs need expertise, industry connections, and support from their investors to connect to others. And in an increasingly competitive deal market, the growing number of both new start-ups and potential investors makes meeting the right person increasingly difficult, and the traditional let's-grab-a-cup-of-coffee introduction an impractical way to sort through hundreds of possible investments.

????There are several platforms in the crowd funding space, most notably Kickstarter and Indiegogo. AngelList is another example of such a platform. However, AngelList's model tackles the problem by not only creating a funding platform, but also by acting as matchmaker for entrepreneurs and investors. Not dissimilar from an online dating site, entrepreneurs and investors create profiles; entrepreneurs can choose which investors can see their profiles, and investors receive a curated list of 10-20 start ups each day on their feed. AngelList provides the names of individuals and institutions that have already invested in these companies. While some see this 'social proof' as a strong indicator of the startup's viability, others think this model promotes groupthink.

????By the nature of their role, matchmakers have access to a large amount of data on the people they connect. Companies like AngelList could be used as a data source for predicting the direction of the startup world, for both investors and entrepreneurs. By tracking the progress of ventures from inception to exit, such companies have the opportunity to expand their role from simply making introductions to supporting long term business relationships.

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