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碧昂斯假唱帶來的溝通啟示

碧昂斯假唱帶來的溝通啟示

Mary Civiello 2013年01月28日
碧昂斯的目標(biāo)是做到完美。她不想出任何一丁點差錯。但事實是,就算她犯了錯,有幾個音符不在調(diào)上,她的演出只會因為真實而更加具有震撼人心的效果。管理者也是一樣,不必費(fèi)力偽裝完美,真誠的面對自己的錯誤只會贏得人們更大的信任和支持。

????摩根大通(JP Morgan Chase)CEO杰米?戴蒙有一次在哈佛商學(xué)院(Harvard Business School)演講時說,人們總是大談特談自己獲得的領(lǐng)導(dǎo)職務(wù)、承擔(dān)的風(fēng)險和成功,卻很少提到自己的失敗。他和學(xué)生們分享了自己被解雇的艱難時光,以及當(dāng)時他和他的家庭的感受。戴蒙建議畢業(yè)生們擁有自己的失敗,在失敗基礎(chǔ)上前行,同時也鼓勵別人承擔(dān)風(fēng)險。

????如今,戴蒙最廣為人知的失敗是一項交易錯誤讓摩根大通損失了60億美元。順便說一句,戴蒙對于不用提詞機(jī)演講,自然超有信心。本周,他在達(dá)沃斯告訴聽眾,“倫敦鯨”交易是一個“可怕的錯誤”。還說,“如果在座的哪位是股東……我再次深深道歉?!?/p>

????當(dāng)今世界,照片都需要PS、凡事追求完美,我們需要更多領(lǐng)導(dǎo)人能勇敢地面對真實,討論自己失敗的故事,哪怕只是幾個詞的磕磕絆絆。

????真實永遠(yuǎn)比完美更重要。

????瑪麗?西維羅是一位高管溝通教練。她服務(wù)的客戶包括公司和非營利組織的領(lǐng)導(dǎo)者,如摩根士丹利、默克、美國運(yùn)通、美國國際集團(tuán)、CARE和聯(lián)合國。

????In a speech at Harvard Business School, JP Morgan Chase (JPM) CEO Jamie Dimon said that people always talk about his leadership roles and risks he's taken and won, but they rarely mention his failures. He shared with students the time he was fired and how he and his family felt at the time. Dimon counseled graduates to own their failures--to use them to get ahead and also to encourage others to take risks.

????These days, Dimon--who, by the way, is supremely confident talking without a teleprompter--has been owning up to his most famous failure: his company's $6 billion loss from a trading debacle. This week, he told an audience in Davos that the so-called "London whale" trade was "a terrible mistake." He added, "If you're a shareholder...I apologize deeply."

????In a photo-shopped world, we need more leaders to risk being real, to tell stories of how they blew it--and even stumble over a few words.

????Authenticity is far more perfect than perfection.

????Mary Civiello is an executive communications coach. She works with leaders at companies and not-for-profit organizations including Morgan Stanley (MS), Merck (MRK), American Express (AXP), AIG (AIG), CARE and the United Nations.

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