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3大高招清理職場(chǎng)情緒病毒

3大高招清理職場(chǎng)情緒病毒

Cali Ressler/Jody Thompson 2013年11月29日
辦公室里總是蜚短流長(zhǎng),很多人甚至故意靠踩別人來抬高自己。放任這種情緒病毒擴(kuò)散就會(huì)不斷強(qiáng)化一種觀念,認(rèn)為只有循規(guī)蹈矩,惟命是從才是好員工。但是,要打造高效而又富有創(chuàng)造力的工作氛圍,就必須及時(shí)清理這些負(fù)面的情緒,打破成見,允許人們擁有更多的自主權(quán)。

????你肯定說過下面列出的某句話,而且曾承受過它所帶來的傷害。

????? “早上好。你終于來加入我們了,真好!”

????? “他午飯總是吃很長(zhǎng)時(shí)間。”

????? “真希望我能每天4:30下班……肯定很棒!”

????? “他在自己的工位上呆過嗎?”

????? “每周五在家工作肯定棒極了。”

????? “她好像請(qǐng)病假去逛街了?!?/p>

????? “哇,她又回家照顧生病的孩子了。我得趕緊生個(gè)孩子?!?/p>

????這些話聽著耳熟嗎?我們把它們叫做“負(fù)面言論”。

????負(fù)面言論就是工作場(chǎng)所的閑言碎語,而且它們會(huì)不斷強(qiáng)化這樣一種觀點(diǎn)——人們不配被賦予自主權(quán)。我們?cè)陂_發(fā)“只問結(jié)果的工作環(huán)境”(ROWE)時(shí)發(fā)現(xiàn),對(duì)于一個(gè)高效、創(chuàng)意和令人滿意的工作場(chǎng)所來說,負(fù)面言論是最頑固、影響最大的障礙。負(fù)面言論可能是卑鄙的閑言碎語,也可能是友好的打趣。我們會(huì)因?yàn)樵S多原因傳播負(fù)面言論(既是名詞,也是動(dòng)詞),但這些言論最終會(huì)直接或間接地導(dǎo)致不按“常規(guī)方式”上班的同事感到羞辱。

????負(fù)面言論是維持現(xiàn)狀的一種強(qiáng)大的力量,意味著只有朝九晚五呆在辦公室里才叫工作。負(fù)面言論依據(jù)下面的公式:

????結(jié)果 = 時(shí)間 + 實(shí)體存在

????這種公式實(shí)際是工業(yè)經(jīng)濟(jì)時(shí)代的產(chǎn)物。在工業(yè)經(jīng)濟(jì)時(shí)代,個(gè)人被當(dāng)作可以替換的工廠部件對(duì)待。而在創(chuàng)意經(jīng)濟(jì)時(shí)代,新的公式應(yīng)該是:結(jié)果 = 結(jié)果。句號(hào)。

????令人難以置信的是,這種觀念到現(xiàn)在依然是一種革命性的理念。領(lǐng)導(dǎo)者可能會(huì)說,他們希望公司所有人都充滿想象力、精神飽滿、富有激情,但他們卻很少會(huì)去清除這些有害的負(fù)面言論。負(fù)面言論在不斷強(qiáng)化這樣的觀點(diǎn)——不按常規(guī)方式工作的人要么是沒有盡職,要么是在利用制度漏洞。而在只問結(jié)果的工作環(huán)境中,每一位員工都擁有同樣多的自主權(quán)和責(zé)任。像個(gè)成年人一樣做好自己的工作。就是這么簡(jiǎn)單。

????以前塵土飛揚(yáng)的工作場(chǎng)所可能正在慢慢消失,但即使是出于最好的本意,我們也可能會(huì)形成一些有害的趨勢(shì),結(jié)果為工廠思維提供了生存的土壤。如何清除這些有害趨勢(shì)?這里有三條建議。

????1. 留神負(fù)面言論

????首先,你會(huì)聽到一些顯而易見的言論。你會(huì)聽到某位同事似乎毫無惡意的言論(“你今天加入我們,真是太好了?!保?,你認(rèn)為這是負(fù)面言論。進(jìn)而,你自以為發(fā)現(xiàn)了所謂的“背后負(fù)面言論”(即在某人背后發(fā)表負(fù)面言論)。這種關(guān)于某位同事的負(fù)面言論是在他不在場(chǎng)的情況下出現(xiàn)的。

????同事甲:“史蒂夫怎么得到升職的?他連公司公司都沒來過?!?/p>

????同事乙:“我知道,就算他來,他也總是遲到,而且中午飯吃很長(zhǎng)時(shí)間。”

????你:“他每周二花很長(zhǎng)時(shí)間吃午飯,完事之后還要慢跑,對(duì)吧?笑死人了?!?/p>

????負(fù)面言論聽的越多,你會(huì)發(fā)現(xiàn),各種微妙的版本不僅圍繞在你周圍,而且你正在成為這些言論的源頭。

????You've dished it out before, and you've taken it.

????? "Well, good morning. Nice of you to finally join us!"

????? "He's always taking long lunches."

????? "Wish I could leave at 4:30 every day...must be nice!"

????? "Is he ever at his desk?"

????? "Sure must be great to work from home every Friday."

????? "Seems like she uses all her sick days to go shopping."

????? "Oh, she's home with a sick kid...again. I need to get myself a kid."

????Do any of these phrases sound familiar? We call this "sludge."

????Sludge is the workplace chatter that reinforces the idea that people can't be trusted with autonomy. We identified sludge as one of the most powerful and persistent barriers to a productive, creative, and fulfilling workplace when we were developing the Results-Only Work Environment (ROWE). Sludge can be mean-spirited gossip or even friendly banter. We sludge (it's a noun and a verb) for many reasons, but it's ultimately meant to either directly or indirectly shame a coworker for not approaching work the way it's "supposed" to be approached.

????Sludge is a powerful force in maintaining the status quo and implies that work only happens at the office between the hours of 9 a.m. and 5 p.m. It follows the formula:

????Results = Time + Physical Presence.

????That formula is a relic of an industrial economy that treated individuals as interchangeable factory parts. In the creative economy, the new formula is: Results = Results. Period.

????It's hard to believe that this is still a revolutionary concept. Leaders might say they want the full imagination, energy, and passion of every person in the organization, but they do little to clear out the toxic sludge that reinforces the idea that anyone who operates outside of the prescribed norms is either goofing off or taking advantage of the system. In a results-only work environment, every employee has equal parts autonomy and accountability. Own your work and get it done like an adult. It's that simple.

????The dusty workplace of old may be slowly crumbling, but even those of us with the best intentions still have some toxic tendencies that keep the factory mentality alive. Here are three things you can do to clean it out of your lives.

????1. Listen for sludge

????At first, you'll hear the obvious. You'll hear what seems to be an innocent comment from a coworker ("How nice of you to join us today.") and you'll recognize it as sludge. Then you'll recognize in yourself what we call a "back sludge" conversation (as in, sludging behind someone's back). This is the sludge that's spewed about a co-worker who isn't within earshot:

????One coworker: "How is Steve getting a promotion? He's never even here."

????Another coworker: "I know and when he is here, he takes long lunches and comes in late."

????You: "And what about the jogs he takes after his long lunches on Tuesdays? That's getting ridiculous."

????The more you listen for sludge, the more you'll start to hear all of the subtle versions of it not just around you, but from you.

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