犯錯之后如何恢復活力
Eric Breon
2017-01-12
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領導力內部網絡是一個在線社區(qū)，商界最具思想和影響力的人物會在這里及時回答關于職業(yè)生涯和領導力的問題。今天的問題是：如何在犯下大錯后恢復狀態(tài)？回答者是Vacasa公司的創(chuàng)始人和首席執(zhí)行官埃里克·布萊恩。 作為一家發(fā)展迅速的假期房屋租賃公司的創(chuàng)始人和首席執(zhí)行官，我犯過許多錯誤——這是好事。我堅信，如果你不犯錯誤，就無法創(chuàng)新或顛覆，盡管在損失剛出現時就把目光放得長遠并不總是那么簡單。 當事情沒有按照計劃發(fā)展時，如果你能夠積極有效地做出反應，就可能扭轉局勢。以下是我的一些建議： 承認錯誤 為你的錯誤負責，盡一切努力來改正它。直接一點：“我在XYZ上做錯了。我得到了怎樣的教訓，將如何努力來彌補錯誤，避免它再次發(fā)生?！辈灰噲D推卸責任，承認錯誤更容易得到同事的尊重。 犯錯的好處之一——雖然它似乎不像是好處——就是讓你有機會按下暫停鍵，重新評估形勢。在我們的公司里，如果我們忘記了清潔租房，就會借此機會重新評估我們家政系統(tǒng)應用，迅速做出改進。 吸取教訓 一旦搞清哪里出問題了，就要問自己如何阻止錯誤再次發(fā)生——或者至少降低錯誤的發(fā)生概率。調整流程能夠幫你避免在未來犯下類似的錯誤，無論是建立重復日程表，避免截止日期太趕，還是定期檢查直接匯報，確保員工的目標能夠得到評估。 犯錯是成長過程中自然會發(fā)生的事情，不過要確保你的錯誤能夠讓你得到教訓，帶來有意義的變化，這一點很重要。在我們公司Vacasa的創(chuàng)立初期，會招聘能干積極的員工，并且認為他們可以成長并勝任自己的角色。我們跳過了深入培訓的過程，相信我們這些才華橫溢的員工會自行解決問題。有時候，我們這種樂觀的態(tài)度會得到回報，另一些時候，團隊成員則無法有效地處理我們的商業(yè)需求。 如今，我們對于尋求的核心競爭力有了更好的理解，設立了健全的培訓項目來幫助員工取得成功。招聘優(yōu)秀的人才，讓他們放手發(fā)揮，在早期是一種可以接受的策略。不過這種方式無法有效地大規(guī)模應用。因為我們的發(fā)展十分迅速，所以學會了在培訓項目上進行更多的投資，從而讓員工們能夠為客戶提供更多他們期待的專業(yè)化服務。 在業(yè)內積累了七年多的經驗，我們發(fā)現自己收到的建議往往與過去嘗試和失敗的想法密切相關。通過回憶那些做得好與不好的地方，我們避免了每隔幾年的重復勞動。 速度至上 TripAdvisor的創(chuàng)始人史蒂夫·考費爾告訴我“速度至上”，我和我的團隊把它謹記于心。你需要冒些風險，迅速行動來建立成功的公司，有時候你會犯錯。多年來，我們有許多次商業(yè)擴張遭遇了復雜的局勢，浪費了很多時間。但我們知道，過多困擾于那些艱難的經歷沒有什么好處。挫折不會阻擋我們迅速發(fā)展的步伐，我們會從中學習，并且繼續(xù)前進。 如果你深陷于錯誤之中而不自拔，就會在嘗試新方案時裹足不前。托馬斯·愛迪生曾經說過：“我得到了許多結果。我知道有幾千種材料不合適。”任何企業(yè)或個人都要有這種精神，在犯錯之后恢復活力。（財富中文網） 譯者：嚴匡正 |
The Leadership Insiders network is an online community where the most thoughtful and influential people in business contribute answers to timely questions about careers and leadership. Today’s answer to the question, “How can you bounce back after making a major mistake?” is written by Eric Breon, founder and CEO of Vacasa. As the founder and CEO of a fast-growing vacation rental company, I’ve made plenty of mistakes—and that’s a good thing. I strongly believe that you can’t innovate and disrupt without making missteps, though it’s not always easy to take that long view when the damage is fresh. If you react positively and productively when things don’t go as planned, you’ll be able to turn things around. Here’s my advice on how to do so: Own it Take responsibility for your mistake and do everything you can to rectify it. Be direct: “I was wrong about XYZ. Here’s what I’ve learned and what I’m doing to fix things and keep it from happening again.” Don’t be tempted to shirk responsibility; your colleagues will respect you more if you own your mistake. One of the benefits of a mistake—even if it doesn’t feel like a benefit—is that it gives you a chance to press pause and reevaluate. In our case, if we miss a cleaning for one of our rentals, we take that as an opportunity to reevaluate our app-powered housekeeping system and make swift improvements. Learn your lesson Once you understand what went wrong, ask yourself how to prevent your mistakes from happening again—or at least make them less likely. Put processes in place that will help you avoid making the same error in the future, whether that’s creating a recurring calendar event so that a deadline doesn’t sneak up on you or checking in with your direct reports at regular intervals to ensure employee targets are being evaluated. Making mistakes is a natural side effect of growth, but it’s important to ensure that your mistakes teach you something and ultimately lead to meaningful change. In our early days, Vacasa hired competent, motivated people and assumed they would grow into their roles. We skipped in-depth training, confident that our talented recruits would figure things out on the fly. Sometimes we were rewarded for our optimism, but other times we ended up with team members who were unable to execute effectively on our business needs. Now we better understand what core competencies we’re looking for, and have robust training programs in place to help our staff succeed. Hiring good people and turning them loose was an acceptable strategy early on, but this approach doesn’t scale effectively. Since we’ve grown so rapidly, we’ve learned to invest more in training programs that allow our employees to deliver the specialized services our customers expect. Having been in business for more than seven years, suggestions are often raised that closely resemble ideas that we’ve tried and have failed in the past. Remembering what we’ve done well and not so well keeps us from having to reinvent the wheel every few years. Speed wins TripAdvisor founder Steve Kaufer taught me that “speed wins,” a concept that my team and I take to heart. You have to take some risks to move quickly and build a winning business, and sometimes you’ll make mistakes. Many of our business expansions over the years have been complicated and time-consuming. Yet we know that dwelling too much on those difficult experiences wouldn’t do any good. We haven’t allowed setbacks to hamper our rapid growth; rather, we’ve learned from them and continued to move forward. If you allow your mistakes to bog you down, you’ll restrict your ability to continue experimenting with new solutions. As Thomas Edison once declared, “I have gotten lots of results! I know several thousand things that won’t work.” This outlook is essential to any company—or individual—dedicated to bouncing back after a mistake. |
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