15. 萊恩?麥金尼

?? 年齡：38

?? 職務(wù)：總裁

?? 任職公司：Visa公司

????對(duì)于職業(yè)生涯來(lái)說(shuō)，34歲可謂是“高齡”了。麥金尼便是在34歲時(shí)成了摩根大通消費(fèi)銀行業(yè)務(wù)部負(fù)責(zé)人，管理76,000名員工，并成為這家大型銀行高管委員會(huì)最年輕的一員。今年早些時(shí)候，他離開(kāi)摩根大通，成為Visa公司總裁。期待他能帶來(lái)一些改變：當(dāng)他接管摩根大通消費(fèi)銀行業(yè)務(wù)部時(shí)，這家銀行的大通分支機(jī)構(gòu)在消費(fèi)者滿(mǎn)意度方面墊底。他的解決方案是：把所有區(qū)域經(jīng)理集合到一個(gè)房間，在一個(gè)半小時(shí)內(nèi)用擴(kuò)音器播放消費(fèi)者的投訴。之后，大通的滿(mǎn)意度排名一路上升。麥金尼在加州馬林郡與伊根、奎恩和斯隆交流時(shí)說(shuō)道：“關(guān)鍵是要聆聽(tīng)來(lái)自一線(xiàn)的聲音?！?

15. Ryan McInerney

?? Age:38

?? Title:President

?? Company:Visa

????By the ripe old age of 34, McInerney had risen to head J.P. Morgan Chase's consumer-banking division, overseeing 76,000 employees and becoming the youngest member of the megabank's executive committee. Earlier this year he left to become president of Visa. Expect him to shake things up: When he took over consumer banking at J.P. Morgan, its Chase branches trailed in consumer satisfaction. His fix: Gather all district managers in one room and play customers' complaints over a loudspeaker for an hour and a half. By the time he left, Chase had climbed in the rankings. "It's all about listening to the front line," says McInerney, in Marin County, Calif., with Egan, Quinn, and Sloan.