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訂購一切

訂購一切

Michal Lev-Ram  2013-06-25
從內(nèi)褲到在線音樂,從襪子到航班,甚至到汽車,如今幾乎一切商品和服務(wù)都可以訂購。用戶只需要支付一定的費(fèi)用,就可以按月、按年享受相關(guān)的服務(wù)和產(chǎn)品,就跟過去訂報(bào)紙、定雜志、訂有線電視一樣。訂購式經(jīng)濟(jì)正在席卷世界。

????男士?jī)?nèi)衣、在線文件共享以及加州沿海地區(qū)內(nèi)往返航班之間有什么共同之處嗎?由于現(xiàn)在越來越多的公司正在接受一種以訂付為基礎(chǔ)的銷售模式(幾乎包括任何商品),上述三類熱門商品現(xiàn)在都以每月固定付費(fèi)的方式進(jìn)行銷售。

????總部位于加州雷德伍德城的祖睿(Zuora)公司為各種訂付式服務(wù)提供計(jì)費(fèi)和支付軟件。公司首席執(zhí)行官左軒霆表示,目前消費(fèi)者及企業(yè)兩方面都正在發(fā)生這種轉(zhuǎn)變。這家公司的客戶包括云管理提供商RightScale、文件共享網(wǎng)站Box、車內(nèi)互聯(lián)網(wǎng)系統(tǒng)制造商Autonet Mobile。上周三,在舊金山舉行的午餐會(huì)上,Zuora的幾家客戶匯聚在一起,討論“訂付式經(jīng)濟(jì)”面臨的各種機(jī)遇和挑戰(zhàn)。

????總部位于加州圣巴巴拉的RightScale公司CEO邁克爾?克蘭德爾說:“我們必須每月向客戶提供價(jià)值,否則客戶會(huì)取消訂付服務(wù)?!边@家公司利用Zuora向用戶收取服務(wù)訂用月費(fèi),它提供的服務(wù)是讓客戶管理部署在各種私人云和公共云上的應(yīng)用。”

????事實(shí)上,云已幫助開創(chuàng)了以訂付為基礎(chǔ)的銷售趨勢(shì),因?yàn)樗屲浖軌蜃鳛橐豁?xiàng)服務(wù)在互聯(lián)網(wǎng)上向客戶提供,而不是通過標(biāo)價(jià)高昂、但很少提供經(jīng)常性收入機(jī)會(huì)的企業(yè)內(nèi)部軟件安裝來提供。按照軟件即服務(wù)的銷售模式,企業(yè)通常按用戶按月支付費(fèi)用?;谠频能浖S商通常每月、甚至每周都會(huì)推出新的功能。這種趨勢(shì)已經(jīng)改變了軟件開發(fā)、交付和定價(jià)的方式。

????但許多初創(chuàng)公司(以及規(guī)模較大的公司)也在嘗試?yán)糜喐赌J絹礓N售其他各種商品。有例為證:從前,男性要開車去商店購買內(nèi)衣?,F(xiàn)在,一家叫做Manpacks的初創(chuàng)公司提供一種訂付服務(wù),每年數(shù)次向訂戶寄送一整盒新內(nèi)衣和襪子。另外的例子還有Surf Air,這家初創(chuàng)公司提供一種全新的航空服務(wù),讓旅客每月支付1,650美元,就可以在加州內(nèi)隨意乘坐飛機(jī)。還有Dollar Shave Club,這家初創(chuàng)公司以每月低至1美元的收費(fèi)向客戶寄送剃須刀。目前,這家公司已經(jīng)籌集到了1,000多萬美元的風(fēng)險(xiǎn)投資。

????就連各大汽車公司也在嘗試通過向客戶收取月費(fèi)的方式提供類似互聯(lián)網(wǎng)接入及許多車內(nèi)應(yīng)用的服務(wù)。美國聯(lián)合航空公司(United Airlines)很快將銷售如下訂付式服務(wù):通過向乘客收取年費(fèi),不限航班次數(shù)的向乘客提供座位升級(jí)及免費(fèi)搭運(yùn)額外行李的服務(wù)。音樂和娛樂領(lǐng)域,網(wǎng)飛(Netflix)這類公司已經(jīng)表明,人們不再在乎自己是否真正擁有內(nèi)容,他們轉(zhuǎn)而愿意通過支付月費(fèi)來隨時(shí)隨地獲取電影和電視節(jié)目。而在潘多拉(Pandora)和Spotify等流媒體音樂服務(wù)公司騰飛之后,重量級(jí)公司谷歌(Google)和蘋果(Apple)也決定推出自己的以訂付為基礎(chǔ)的流媒體音樂服務(wù)。

????當(dāng)然,這種會(huì)員制模式并不是對(duì)每種產(chǎn)品都奏效,而且一個(gè)固定、可預(yù)見的費(fèi)用對(duì)于每一位消費(fèi)者而言肯定并不都是合乎情理的(算算就能明白)。但是,訂付式經(jīng)濟(jì)的擴(kuò)展對(duì)于祖睿公司而言關(guān)系重大。采用訂付式銷售模式的公司越多,他們就越需要像Zuora那樣的服務(wù)。但當(dāng)然,祖睿公司同樣也是以月訂費(fèi)的方式向用戶收取費(fèi)用的。(財(cái)富中文網(wǎng))

????譯者:iDo98

????What do men's underwear, online file sharing, and flights up and down the California coast have in common? All three of those hot commodities are now being sold for a monthly flat rate, thanks to a growing number of companies that are embracing a subscription-based model of selling, well, just about anything.

????This shift is happening both in the consumer and enterprise worlds, says Tien Tzuo, CEO of Redwood City, Calif.-based Zuora, whose billing and payment software powers all sorts of subscription-based services. The company's customers include cloud management provider RightScale, file sharing site Box, and Autonet Mobile, maker of in-car Internet systems. At a lunch in San Francisco on Wednesday, a handful of these clients gathered to discuss the opportunities -- and challenges -- of the so-called "subscription economy."

????"You have to deliver value every month, or customers can cancel," said Michael Crandell, CEO of Santa Barbara-based RightScale. The company uses Zuora to charge a monthly fee for its service -- software that lets customers manage applications across private and public "clouds."

????Indeed, the cloud has helped usher in the subscription-based trend because it enables software to be delivered as a service over the web -- not via on-premise installations that carry a hefty sticker price but offer little opportunity for recurring revenue. With software-as-a-service, companies typically pay a per-user, per-month fee. Cloud-based software vendors typically push out new features on a monthly, if not weekly, basis. The trend has changed the way software is built, delivered, and priced.

????But startups (and larger companies) are also experimenting with using the subscription model to sell all sorts of other goods. Case in point: Once upon a time, men used to drive to the store to buy underwear. Now, a startup called Manpacks offers a subscription service that ships a box full of new underwear and socks to them several times a year. There's also Surf Air, a new aviation service that lets travelers fly as much as they want (in California) for $1,650 a month, and Dollar Shave Club, a startup that ships razors for as little as $1 each month and has raised over $10 million in venture capital funding.

????Even auto companies are toying with charging customers monthly fees for services like Internet access and a slew of in-car applications. And United Airlines (UAL) will soon sell subscriptions that charge passengers an annual fee for extra leg room and baggage on an unlimited number of flights. On the music and entertainment side, companies like Netflix (NFLX) have shown that people don't care about owning their content anymore -- instead, they are willing to pay a monthly fee to access movies and TV shows when and where they want. And after companies like Pandora (P) and Spotify took off, heavyweights Google (GOOG) and Apple (AAPL) decided to launch their own subscription-based streaming music services.

????Of course, the membership-based model doesn't work for every product, and a flat, predictable fee certainly doesn't add up for every consumer (just do the math). But Zuora has a lot riding on the expansion of the subscription economy. The more companies adopt the subscription-based model of selling, the more they'll need services like Zuora -- which also charges its users a monthly subscription, but of course.

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