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對(duì)手一個(gè)個(gè)倒下,這家百貨公司憑什么挺過(guò)至暗時(shí)刻?

雖然二季度銷(xiāo)售收入大降,但這家公司仍然看到了很多機(jī)會(huì)。

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放置于澤西城科爾士百貨店的防護(hù)口罩標(biāo)志,2020年8月16日。圖片來(lái)源: JEENAH MOON—BLOOMBERG/GETTY IMAGES

科爾士百貨的銷(xiāo)售業(yè)績(jī)?cè)趧偨Y(jié)束的第二季度下跌了23%,但這家零售商的首席執(zhí)行官在讓眾多競(jìng)爭(zhēng)對(duì)手頭疼的環(huán)境中看到了諸多機(jī)遇。

這家低價(jià)連鎖百貨店在上周二給出了好于預(yù)期的季度業(yè)績(jī),而且該百貨店的總營(yíng)業(yè)時(shí)間因5月新冠疫情導(dǎo)致的閉店減少了25%。然而,科爾士受益于其一直以來(lái)十分強(qiáng)勁的資產(chǎn)負(fù)債表,其債券依然屬于投資級(jí)別,正因?yàn)槿绱?,科爾士才能夠度過(guò)這場(chǎng)讓其競(jìng)爭(zhēng)對(duì)手倒下或消失的劇烈風(fēng)暴。

標(biāo)普Global Intelligence在上周一的報(bào)告中稱(chēng),2020年到目前為止共有44家零售商破產(chǎn),已經(jīng)趕上了去年全年的數(shù)字,其中包括科爾士的競(jìng)爭(zhēng)對(duì)手彭尼百貨和服飾連鎖Ann Taylor等??茽柺康牧硪患腋?jìng)爭(zhēng)對(duì)手梅西百貨目前可謂是舉步維艱,而且已經(jīng)關(guān)閉了數(shù)十家店面。

公司首席執(zhí)行官認(rèn)為,當(dāng)前的這一局勢(shì)為科爾士提供了一個(gè)機(jī)會(huì),能夠讓公司踩在競(jìng)爭(zhēng)對(duì)手的尸體上重建其業(yè)務(wù)。

科爾士首席執(zhí)行官米歇爾?嘉斯在媒體電話(huà)會(huì)議上對(duì)《財(cái)富》說(shuō):“新冠疫情造成了大量的破壞。而當(dāng)前存在的市場(chǎng)份額機(jī)會(huì)能夠讓我們超越眾多不同類(lèi)型的零售商?!?/p>

僅有少部分科爾士店面位于商場(chǎng)之中,大多數(shù)都位于Ulta Beauty、T.J. Maxx和塔吉特所在的沿街購(gòu)物中心。因此梅西和彭尼僅僅是間接競(jìng)爭(zhēng)對(duì)手,至少在實(shí)體店領(lǐng)域是這樣。但嘉斯說(shuō),科爾士有技術(shù)也有經(jīng)驗(yàn),能夠在這些競(jìng)爭(zhēng)對(duì)手關(guān)店后向當(dāng)?shù)貪撛诳蛻?hù)推廣自己的店面。

嘉斯說(shuō):“在當(dāng)?shù)氐昝娴归]時(shí),不管是連鎖店還是單體店,我們都有機(jī)會(huì)將目標(biāo)對(duì)準(zhǔn)該地區(qū)的客戶(hù)?!彼Q(chēng)科爾士去年斬獲了創(chuàng)紀(jì)錄的6500萬(wàn)到店客流量。吸引新客戶(hù)光顧科爾士店面的一個(gè)重要原因便是與亞馬遜已經(jīng)開(kāi)展了兩年的合作項(xiàng)目——客戶(hù)可在科爾士店面向亞馬遜退貨。

科爾士沿街商業(yè)區(qū)的鄰居主要是美容產(chǎn)品零售商Ulta和百貨連鎖塔吉特,它們都是令人敬畏的競(jìng)爭(zhēng)對(duì)手,有著備受人們喜愛(ài)的產(chǎn)品。然而嘉斯認(rèn)為,科爾士百貨對(duì)其自身的各類(lèi)產(chǎn)品亦進(jìn)行了調(diào)整,對(duì)于購(gòu)物者來(lái)說(shuō)也是頗具吸引力。

盡管塔吉特因其旗下品牌而知名,尤其是在服飾領(lǐng)域,但科爾士則依賴(lài)于與安德瑪和耐克這樣未進(jìn)駐塔吉特的全國(guó)性品牌之間的合作關(guān)系,以及新的專(zhuān)屬合作,例如Toms Shoes和Lands' End,與此同時(shí)也會(huì)削減一些自有的店面品牌。

她還希望,作為長(zhǎng)期以來(lái)相對(duì)于彭尼和梅西百貨的優(yōu)勢(shì),科爾士簡(jiǎn)潔、整齊的店面布置能夠把客戶(hù)從對(duì)手那里撬過(guò)來(lái)??茽柺窟€減少了店面的庫(kù)存,并簡(jiǎn)化了展示,以提升購(gòu)物者在店內(nèi)的安全感。

嘉斯說(shuō):“我們都認(rèn)為,在新冠疫情高峰過(guò)后很長(zhǎng)一段時(shí)期內(nèi),那些擔(dān)心自身健康和安全的顧客依然會(huì)心存顧慮。我們有寬敞的店面,而且我們會(huì)讓其變得更加寬敞。”

與此同時(shí),其他零售商的季度業(yè)績(jī)則暴露了科爾士作為一家側(cè)重于服飾的連鎖店在新冠疫情危機(jī)期間的弱點(diǎn)??茽柺康呢?cái)報(bào)顯示,扣除某些項(xiàng)目,公司第二季度每股虧損25美分,不過(guò)要好于其70美分虧損的預(yù)估,而其銷(xiāo)售業(yè)績(jī)則降至32億美元。

作為對(duì)比,沃爾瑪和家得寶則在上周二亮出了強(qiáng)勁的季度業(yè)績(jī),而塔吉特預(yù)計(jì)在周三也會(huì)交出類(lèi)似的答卷。嘉斯本人也承認(rèn)這一困境有可能還會(huì)持續(xù)很長(zhǎng)一段時(shí)間。

她說(shuō):“我們預(yù)計(jì)未來(lái)環(huán)境依然充滿(mǎn)了挑戰(zhàn)性?!保ㄘ?cái)富中文網(wǎng))

譯者:Feb

科爾士百貨的銷(xiāo)售業(yè)績(jī)?cè)趧偨Y(jié)束的第二季度下跌了23%,但這家零售商的首席執(zhí)行官在讓眾多競(jìng)爭(zhēng)對(duì)手頭疼的環(huán)境中看到了諸多機(jī)遇。

這家低價(jià)連鎖百貨店在上周二給出了好于預(yù)期的季度業(yè)績(jī),而且該百貨店的總營(yíng)業(yè)時(shí)間因5月新冠疫情導(dǎo)致的閉店減少了25%。然而,科爾士受益于其一直以來(lái)十分強(qiáng)勁的資產(chǎn)負(fù)債表,其債券依然屬于投資級(jí)別,正因?yàn)槿绱?,科爾士才能夠度過(guò)這場(chǎng)讓其競(jìng)爭(zhēng)對(duì)手倒下或消失的劇烈風(fēng)暴。

標(biāo)普Global Intelligence在上周一的報(bào)告中稱(chēng),2020年到目前為止共有44家零售商破產(chǎn),已經(jīng)趕上了去年全年的數(shù)字,其中包括科爾士的競(jìng)爭(zhēng)對(duì)手彭尼百貨和服飾連鎖Ann Taylor等??茽柺康牧硪患腋?jìng)爭(zhēng)對(duì)手梅西百貨目前可謂是舉步維艱,而且已經(jīng)關(guān)閉了數(shù)十家店面。

公司首席執(zhí)行官認(rèn)為,當(dāng)前的這一局勢(shì)為科爾士提供了一個(gè)機(jī)會(huì),能夠讓公司踩在競(jìng)爭(zhēng)對(duì)手的尸體上重建其業(yè)務(wù)。

科爾士首席執(zhí)行官米歇爾?嘉斯在媒體電話(huà)會(huì)議上對(duì)《財(cái)富》說(shuō):“新冠疫情造成了大量的破壞。而當(dāng)前存在的市場(chǎng)份額機(jī)會(huì)能夠讓我們超越眾多不同類(lèi)型的零售商?!?/p>

僅有少部分科爾士店面位于商場(chǎng)之中,大多數(shù)都位于Ulta Beauty、T.J. Maxx和塔吉特所在的沿街購(gòu)物中心。因此梅西和彭尼僅僅是間接競(jìng)爭(zhēng)對(duì)手,至少在實(shí)體店領(lǐng)域是這樣。但嘉斯說(shuō),科爾士有技術(shù)也有經(jīng)驗(yàn),能夠在這些競(jìng)爭(zhēng)對(duì)手關(guān)店后向當(dāng)?shù)貪撛诳蛻?hù)推廣自己的店面。

嘉斯說(shuō):“在當(dāng)?shù)氐昝娴归]時(shí),不管是連鎖店還是單體店,我們都有機(jī)會(huì)將目標(biāo)對(duì)準(zhǔn)該地區(qū)的客戶(hù)?!彼Q(chēng)科爾士去年斬獲了創(chuàng)紀(jì)錄的6500萬(wàn)到店客流量。吸引新客戶(hù)光顧科爾士店面的一個(gè)重要原因便是與亞馬遜已經(jīng)開(kāi)展了兩年的合作項(xiàng)目——客戶(hù)可在科爾士店面向亞馬遜退貨。

科爾士沿街商業(yè)區(qū)的鄰居主要是美容產(chǎn)品零售商Ulta和百貨連鎖塔吉特,它們都是令人敬畏的競(jìng)爭(zhēng)對(duì)手,有著備受人們喜愛(ài)的產(chǎn)品。然而嘉斯認(rèn)為,科爾士百貨對(duì)其自身的各類(lèi)產(chǎn)品亦進(jìn)行了調(diào)整,對(duì)于購(gòu)物者來(lái)說(shuō)也是頗具吸引力。

盡管塔吉特因其旗下品牌而知名,尤其是在服飾領(lǐng)域,但科爾士則依賴(lài)于與安德瑪和耐克這樣未進(jìn)駐塔吉特的全國(guó)性品牌之間的合作關(guān)系,以及新的專(zhuān)屬合作,例如Toms Shoes和Lands' End,與此同時(shí)也會(huì)削減一些自有的店面品牌。

她還希望,作為長(zhǎng)期以來(lái)相對(duì)于彭尼和梅西百貨的優(yōu)勢(shì),科爾士簡(jiǎn)潔、整齊的店面布置能夠把客戶(hù)從對(duì)手那里撬過(guò)來(lái)??茽柺窟€減少了店面的庫(kù)存,并簡(jiǎn)化了展示,以提升購(gòu)物者在店內(nèi)的安全感。

嘉斯說(shuō):“我們都認(rèn)為,在新冠疫情高峰過(guò)后很長(zhǎng)一段時(shí)期內(nèi),那些擔(dān)心自身健康和安全的顧客依然會(huì)心存顧慮。我們有寬敞的店面,而且我們會(huì)讓其變得更加寬敞。”

與此同時(shí),其他零售商的季度業(yè)績(jī)則暴露了科爾士作為一家側(cè)重于服飾的連鎖店在新冠疫情危機(jī)期間的弱點(diǎn)。科爾士的財(cái)報(bào)顯示,扣除某些項(xiàng)目,公司第二季度每股虧損25美分,不過(guò)要好于其70美分虧損的預(yù)估,而其銷(xiāo)售業(yè)績(jī)則降至32億美元。

作為對(duì)比,沃爾瑪和家得寶則在上周二亮出了強(qiáng)勁的季度業(yè)績(jī),而塔吉特預(yù)計(jì)在周三也會(huì)交出類(lèi)似的答卷。嘉斯本人也承認(rèn)這一困境有可能還會(huì)持續(xù)很長(zhǎng)一段時(shí)間。

她說(shuō):“我們預(yù)計(jì)未來(lái)環(huán)境依然充滿(mǎn)了挑戰(zhàn)性?!保ㄘ?cái)富中文網(wǎng))

譯者:Feb

Kohl's sales fell 23% in its recently finished second quarter, but the retailer's chief executive sees a lot of opportunity in the even bigger troubles many of its rivals are facing.

The low-price department store chain on Tuesday reported better than expected results for the quarter, when total store hours were down 25% because of the COVID-19-related lockdowns in May. But Kohl's has benefited from its historically strong balance sheet—its debt is still investment grade—that is allowing it to ride out the intense storm that has felled or diminished rivals.

An S&P Global Intelligence reported on Monday, there have been 44 retailer bankruptcies so far in 2020, already matching last year's tally. Those include J.C. Penney and apparel chains like Ann Taylor, which compete with Kohl's. Another Kohl's rival, Macy's, is reeling and closing dozens of stores.

And all this wreckage provides Kohl's with an opportunity to rebuild its business as it outlasts rivals, its CEO believes.

"COVID has created a lot of devastation," Kohl CEO Michelle Gass tells Fortune on a media conference call. "There is going to be market share opportunity that cuts across a lot of different types of retailers."

Only a small percentage of Kohl's stores are in malls, with the majority in strip centers where the likes of Ulta Beauty, T.J. Maxx, and Target operate. So Macy's and J.C. Penney are only indirect competitors, in the physical realm at least. But Gass says Kohl's has the tech and experience to market to potential customers in areas that have lost such a store.

"When there is a local store closure, whether that's a chain that's gone out of business or a single store, we have an opportunity to target customers in that local area," says Gass, noting that Kohl's had a record number of shoppers, 65 million, last year. A key component of getting new customers into Kohl's stores has been its two-year-old partnership with Amazon, for which it handles returns at Kohl's stores.

Kohl's strip mall neighbors, notably Ulta and Target, are formidable rivals with popular offerings. But Gass is betting that Kohl's will be a draw for shoppers with tweaks to its own assortments.

While Target is renowned for its store brands, particularly in apparel, Kohl's has banked on partnerships with national brands like Under Armour and Nike, which are not at Target, and new exclusive tie-ups with the likes of Toms Shoes and Lands' End, all while cutting some of its own store brands.

And she's also hoping that Kohl's neat, uncluttered stores, long an advantage over Penney and Macy's, will attract those chains' customers away. Kohl's has reduced the amount of inventory it carries in stores and simplified displays to enhance shoppers' sense of security in its stores.

"We all believe there is going to be a long tail to people being concerned about their health and safety long past the acute part of COVID," says Gass. "We have spacious stores, and we are making them even more spacious."

At the same time, the quarterly results of other retailers showed Kohl's vulnerability as an apparel-heavy chain during the COVID crisis. Kohl’s posted a second-quarter loss of 25 cents a share when excluding some items, albeit better than the estimated 70-cent loss, and sales fell to $3.2 billion.

In contrast, Walmart and Home Depot reported blockbuster quarter results on Tuesday, while Target is expected to do the same on Wednesday. Gass herself acknowledged the difficulties that are likely to be long lasting.

"The environment is expected to remain challenging," she said.

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