一名空乘所在的工會(huì)在給美國(guó)西南航空公司(Southwest Airlines)的首席執(zhí)行官的信中寫道,她在上周末遭到一名乘客襲擊,并因此失去了兩顆牙齒,作為西南航空的乘客錄制的“錯(cuò)誤行為”之一,此類事件在4月8日至5月15日期間發(fā)生了驚人的477次。
可能更令人吃驚的是,西南航空此時(shí)尚未重啟其機(jī)上酒精飲品的銷售,但此類事件的數(shù)量依然在增長(zhǎng)。
西南航空乘務(wù)員的工會(huì)組織TWU Local 556的總裁琳恩·蒙哥馬利在信中寫道:“我今天給您寫信是因?yàn)槲覀儫o(wú)法容忍自己的成員遭到如此無(wú)禮的虐待,而且我希望得到您的幫助,并通過(guò)您的領(lǐng)導(dǎo)力來(lái)結(jié)束這些鬧劇。這類事件的數(shù)量已經(jīng)創(chuàng)下歷史新高,而且發(fā)展到了令人忍無(wú)可忍的地步,同時(shí),乘客不遵守規(guī)定的事件也變得越發(fā)暴力?!?/p>
上周事件中的乘客在落地后便被收監(jiān)。
工會(huì)要求航空公司在航班上增加聯(lián)邦空乘保安的數(shù)量,并更加明確地告知乘客不良行為帶來(lái)的后果,包括罰款和入獄。此外還要求公司制定更有連續(xù)性的政策,例如不允許從上一個(gè)航班被驅(qū)逐下來(lái)的乘客輕松地登上另一個(gè)航班。
信件寫道:“我們希望您能夠保持強(qiáng)硬立場(chǎng),以確保這些不守規(guī)矩的乘客將不會(huì)受到西南航空的歡迎?!?/p>
幾個(gè)月以來(lái),美國(guó)聯(lián)邦航空管理局(Federal Aviation Administration)一直在針對(duì)不守規(guī)矩的乘客加強(qiáng)其執(zhí)法力度。一名乘客因?yàn)樵?月搭乘捷藍(lán)航空(JetBlue Airways)時(shí)拒絕佩戴口罩,于本月早些時(shí)候被罰款32750美元。
今年1月,另一名西南航空乘客因?yàn)榫芙^佩戴口罩而被要求離開飛機(jī),該乘客“稱這兩位空乘是‘可悲的人’,并用其書包擊打了其中一位空乘?!彪S后該乘客被罰16500美元。
“面對(duì)那些在航班上制造事端,或不遵守機(jī)組人員指令的乘客,美國(guó)聯(lián)邦航空管理局將嚴(yán)格實(shí)施零容忍政策?!边@家政府機(jī)構(gòu)表示。(財(cái)富中文網(wǎng))
譯者:馮豐
審校:夏林
一名空乘所在的工會(huì)在給美國(guó)西南航空公司(Southwest Airlines)的首席執(zhí)行官的信中寫道,她在上周末遭到一名乘客襲擊,并因此失去了兩顆牙齒,作為西南航空的乘客錄制的“錯(cuò)誤行為”之一,此類事件在4月8日至5月15日期間發(fā)生了驚人的477次。
可能更令人吃驚的是,西南航空此時(shí)尚未重啟其機(jī)上酒精飲品的銷售,但此類事件的數(shù)量依然在增長(zhǎng)。
西南航空乘務(wù)員的工會(huì)組織TWU Local 556的總裁琳恩·蒙哥馬利在信中寫道:“我今天給您寫信是因?yàn)槲覀儫o(wú)法容忍自己的成員遭到如此無(wú)禮的虐待,而且我希望得到您的幫助,并通過(guò)您的領(lǐng)導(dǎo)力來(lái)結(jié)束這些鬧劇。這類事件的數(shù)量已經(jīng)創(chuàng)下歷史新高,而且發(fā)展到了令人忍無(wú)可忍的地步,同時(shí),乘客不遵守規(guī)定的事件也變得越發(fā)暴力?!?/p>
上周事件中的乘客在落地后便被收監(jiān)。
工會(huì)要求航空公司在航班上增加聯(lián)邦空乘保安的數(shù)量,并更加明確地告知乘客不良行為帶來(lái)的后果,包括罰款和入獄。此外還要求公司制定更有連續(xù)性的政策,例如不允許從上一個(gè)航班被驅(qū)逐下來(lái)的乘客輕松地登上另一個(gè)航班。
信件寫道:“我們希望您能夠保持強(qiáng)硬立場(chǎng),以確保這些不守規(guī)矩的乘客將不會(huì)受到西南航空的歡迎?!?/p>
幾個(gè)月以來(lái),美國(guó)聯(lián)邦航空管理局(Federal Aviation Administration)一直在針對(duì)不守規(guī)矩的乘客加強(qiáng)其執(zhí)法力度。一名乘客因?yàn)樵?月搭乘捷藍(lán)航空(JetBlue Airways)時(shí)拒絕佩戴口罩,于本月早些時(shí)候被罰款32750美元。
今年1月,另一名西南航空乘客因?yàn)榫芙^佩戴口罩而被要求離開飛機(jī),該乘客“稱這兩位空乘是‘可悲的人’,并用其書包擊打了其中一位空乘。”隨后該乘客被罰16500美元。
“面對(duì)那些在航班上制造事端,或不遵守機(jī)組人員指令的乘客,美國(guó)聯(lián)邦航空管理局將嚴(yán)格實(shí)施零容忍政策?!边@家政府機(jī)構(gòu)表示。(財(cái)富中文網(wǎng))
譯者:馮豐
審校:夏林
A Southwest Airlines flight attendant was attacked by a passenger over the weekend and lost two teeth in the incident, according to a letter from the flight attendants's union to the carrier’s CEO. The assault was one of a stunning 477 incidents of “misconduct” recorded by Southwest passengers between April 8 and May 15.
Perhaps even more surprising, that rise in cases comes as the carrier has not yet resumed on-board alcohol sales.
“I write to you today because we cannot tolerate our beloved cohearts being abused in such a manner, and because I am asking for your help and leadership in ending these travesties,” said Lyn Montgomery, president of TWU Local 556, in the letter. “This unprecedented number of incidents has reached an intolerable level, with passenger noncompliance events also becoming more aggressive in nature.”
The passenger in this weekend’s incident was taken into custody upon landing.
The union is asking the carrier to increase the number of federal air marshals on flights and more clearly inform passengers about the ramifications of bad actions, which can range from fines to jail time. It’s also asking for more consistency in company policies, such as not allowing passengers who are removed from a flight to simply board the next one.
“We ask that you take a strong stance to ensure that unruly passengers are not welcome to travel with us. Period. Full stop,” the letter read.
The Federal Aviation Administration (FAA) has been increasing its enforcement against unruly passengers for several months. Earlier this month, a passenger who refused to wear a mask on a JetBlue flight in February was fined $32,750.
In January, another Southwest passenger who was asked to leave a flight after refusing to wear a mask “called each of the two flight attendants ‘pathetic,’ and hit one of the flight attendants with his bags.” He was fined $16,500.
“The FAA is strictly enforcing a zero-tolerance policy toward passengers who cause disturbances on flights or fail to obey flight crew instructions,” the government agency said.