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雜志訂閱

“躺平”之后,“搗亂式辦公”或成新風(fēng)潮

Trey Williams
2023-01-22

或許會(huì)深得顧客心意,但一定會(huì)讓老板深惡痛絕。

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圖片來源:MASKOT—GETTY IMAGES

每隔一段時(shí)間,我都會(huì)在某個(gè)周二想起位于林肯廣場(chǎng)(Lincoln Square)的蓋璞(Gap)專賣店里的那位討喜、熱心又精力充沛的售貨員,他曾經(jīng)在紐約的炎炎夏日之中幫助我選購(gòu)新Polo衫。

雖然已經(jīng)忘了他的名字,但我永遠(yuǎn)不會(huì)忘記他忙上忙下為我爭(zhēng)取折扣的樣子,雖然當(dāng)時(shí)只有一個(gè)款式在打折,他卻不遺余力地為我爭(zhēng)取到了三款襯衫的優(yōu)惠,甚至還在網(wǎng)上找到了一個(gè)他們店里沒有的尺碼,也是為了給我更低的價(jià)格。我沒怎么給他找折扣的熱情潑冷水,但他卻說:“你沒有必要按照原價(jià)購(gòu)買這件衣服?!保ㄎ疫@個(gè)人在逛商店時(shí)一般不會(huì)接受店員的幫助,而且經(jīng)常在逛完一圈之后空手離開。)

這段經(jīng)歷之所以令我如此難忘,是因?yàn)楫?dāng)時(shí)我剛剛搬回紐約,而我所有的東西,包括所有的衣服,都被人從Uhaul卡車上偷了去,所以我當(dāng)時(shí)確實(shí)很需要這些衣服。而在“躺平”(quiet quitting)、“怒投簡(jiǎn)歷”(rage applying)之后,新出現(xiàn)的術(shù)語(yǔ)——搗亂式辦公(chaotic working)或惡意服從(malicious compliance)恰恰能夠形容林肯廣場(chǎng)蓋璞專賣店里那位店員的做法。

作為“躺平”一詞的“小兄弟”,“搗亂式辦公”更具反叛色彩,可以理解為利用你的職位來幫助顧客,哪怕這種幫助會(huì)對(duì)你所供職的企業(yè)或組織小有不利。

TikTok的用戶“The Speech Prof”在一個(gè)介紹該術(shù)語(yǔ)的視頻中舉了一些例子,比如為顧客提供員工折扣、將自己在工作中獲得的免費(fèi)票券隨機(jī)贈(zèng)送他人、免除顧客透支費(fèi)用或者為其升級(jí)食品套餐。僅在幾周之內(nèi),該視頻就獲得了超過97,000個(gè)贊和大約2,000條評(píng)論。、

“在為一家信用卡公司工作時(shí),我調(diào)低了所有客戶的年化利率,還給固定了下來,以防別人再做更改?!庇腥嗽谠揟ikTok視頻下評(píng)論道。另有一位負(fù)責(zé)看停車場(chǎng)的用戶說,在只有他們工作時(shí),他們會(huì)告訴顧客該停車場(chǎng)當(dāng)天有免費(fèi)停車服務(wù)。

與“躺平”頗為相似,這種想法肯定也不是什么新鮮事物,但這個(gè)術(shù)語(yǔ)的真正出現(xiàn)似乎能夠追溯到一篇Reddit貼文中的截圖,說的是有人在做雜貨店收銀員時(shí),會(huì)特意更改在他們那排隊(duì)的顧客的WIC訂單中農(nóng)產(chǎn)品的重量和費(fèi)用,就是為了讓顧客獲得更多的食品。

這位用戶寫道:“沒錯(cuò),躺平是很棒,但你試過‘搗亂式辦公’么。無論印第安納州給他們?cè)O(shè)定的最高限額是多少,他們都可以獲得更多的農(nóng)產(chǎn)品。如果你還沒有這么干過,就不妨一試。這么干更有意思。”

能夠“搗亂式辦公”的不止那些面向消費(fèi)者的工作。在The Speech Prof的TikTok視頻下,也有一些管理層人士作出的評(píng)論,說自己要么會(huì)不問緣由批準(zhǔn)所有休假請(qǐng)求、給員工加薪,要么會(huì)在招聘時(shí)倡議新員工爭(zhēng)取更高的薪水。

最近,這種“吃大戶”、反公司的思潮甚囂塵上,在《菜單》 (The Menu)、《悲情三角》(Triangle of Sadness)和里安·約翰遜的《玻璃洋蔥:利刃出鞘》(Glass Onion: A Knives Out Mystery)等影片的核心故事里均有體現(xiàn)。在推升對(duì)埃隆·馬斯克、杰夫·貝佐斯等最富有1%人群的仇恨過程中,這種情緒也發(fā)揮了一定作用。根據(jù)皮尤研究中心(Pew Research Center)的一份報(bào)告,對(duì)大公司的反感已經(jīng)成為美國(guó)民眾的跨黨派共識(shí)。總體而言,相較于銀行與金融機(jī)構(gòu)、科技公司、教會(huì)與宗教組織及軍隊(duì),美國(guó)民眾對(duì)企業(yè)的反感度更高。

如果“搗亂式辦公”在2023年成為職場(chǎng)熱詞,我不會(huì)感到驚訝??傮w而言,大家對(duì)工作都已經(jīng)心生倦怠,從躺平、大辭職潮(Great Resignation)到全面推動(dòng)工作生活平衡的努力,都凸顯了這一趨勢(shì)。再加上全國(guó)范圍內(nèi)不斷走高且越發(fā)廣泛的反公司情緒,誰(shuí)知道我們可以在雜貨、咖啡或經(jīng)典男性時(shí)裝上省下多少錢。(財(cái)富中文網(wǎng))

譯者:梁宇

審校:夏林

每隔一段時(shí)間,我都會(huì)在某個(gè)周二想起位于林肯廣場(chǎng)(Lincoln Square)的蓋璞(Gap)專賣店里的那位討喜、熱心又精力充沛的售貨員,他曾經(jīng)在紐約的炎炎夏日之中幫助我選購(gòu)新Polo衫。

雖然已經(jīng)忘了他的名字,但我永遠(yuǎn)不會(huì)忘記他忙上忙下為我爭(zhēng)取折扣的樣子,雖然當(dāng)時(shí)只有一個(gè)款式在打折,他卻不遺余力地為我爭(zhēng)取到了三款襯衫的優(yōu)惠,甚至還在網(wǎng)上找到了一個(gè)他們店里沒有的尺碼,也是為了給我更低的價(jià)格。我沒怎么給他找折扣的熱情潑冷水,但他卻說:“你沒有必要按照原價(jià)購(gòu)買這件衣服?!保ㄎ疫@個(gè)人在逛商店時(shí)一般不會(huì)接受店員的幫助,而且經(jīng)常在逛完一圈之后空手離開。)

這段經(jīng)歷之所以令我如此難忘,是因?yàn)楫?dāng)時(shí)我剛剛搬回紐約,而我所有的東西,包括所有的衣服,都被人從Uhaul卡車上偷了去,所以我當(dāng)時(shí)確實(shí)很需要這些衣服。而在“躺平”(quiet quitting)、“怒投簡(jiǎn)歷”(rage applying)之后,新出現(xiàn)的術(shù)語(yǔ)——搗亂式辦公(chaotic working)或惡意服從(malicious compliance)恰恰能夠形容林肯廣場(chǎng)蓋璞專賣店里那位店員的做法。

作為“躺平”一詞的“小兄弟”,“搗亂式辦公”更具反叛色彩,可以理解為利用你的職位來幫助顧客,哪怕這種幫助會(huì)對(duì)你所供職的企業(yè)或組織小有不利。

TikTok的用戶“The Speech Prof”在一個(gè)介紹該術(shù)語(yǔ)的視頻中舉了一些例子,比如為顧客提供員工折扣、將自己在工作中獲得的免費(fèi)票券隨機(jī)贈(zèng)送他人、免除顧客透支費(fèi)用或者為其升級(jí)食品套餐。僅在幾周之內(nèi),該視頻就獲得了超過97,000個(gè)贊和大約2,000條評(píng)論。、

“在為一家信用卡公司工作時(shí),我調(diào)低了所有客戶的年化利率,還給固定了下來,以防別人再做更改?!庇腥嗽谠揟ikTok視頻下評(píng)論道。另有一位負(fù)責(zé)看停車場(chǎng)的用戶說,在只有他們工作時(shí),他們會(huì)告訴顧客該停車場(chǎng)當(dāng)天有免費(fèi)停車服務(wù)。

與“躺平”頗為相似,這種想法肯定也不是什么新鮮事物,但這個(gè)術(shù)語(yǔ)的真正出現(xiàn)似乎能夠追溯到一篇Reddit貼文中的截圖,說的是有人在做雜貨店收銀員時(shí),會(huì)特意更改在他們那排隊(duì)的顧客的WIC訂單中農(nóng)產(chǎn)品的重量和費(fèi)用,就是為了讓顧客獲得更多的食品。

這位用戶寫道:“沒錯(cuò),躺平是很棒,但你試過‘搗亂式辦公’么。無論印第安納州給他們?cè)O(shè)定的最高限額是多少,他們都可以獲得更多的農(nóng)產(chǎn)品。如果你還沒有這么干過,就不妨一試。這么干更有意思?!?/p>

能夠“搗亂式辦公”的不止那些面向消費(fèi)者的工作。在The Speech Prof的TikTok視頻下,也有一些管理層人士作出的評(píng)論,說自己要么會(huì)不問緣由批準(zhǔn)所有休假請(qǐng)求、給員工加薪,要么會(huì)在招聘時(shí)倡議新員工爭(zhēng)取更高的薪水。

最近,這種“吃大戶”、反公司的思潮甚囂塵上,在《菜單》 (The Menu)、《悲情三角》(Triangle of Sadness)和里安·約翰遜的《玻璃洋蔥:利刃出鞘》(Glass Onion: A Knives Out Mystery)等影片的核心故事里均有體現(xiàn)。在推升對(duì)埃隆·馬斯克、杰夫·貝佐斯等最富有1%人群的仇恨過程中,這種情緒也發(fā)揮了一定作用。根據(jù)皮尤研究中心(Pew Research Center)的一份報(bào)告,對(duì)大公司的反感已經(jīng)成為美國(guó)民眾的跨黨派共識(shí)。總體而言,相較于銀行與金融機(jī)構(gòu)、科技公司、教會(huì)與宗教組織及軍隊(duì),美國(guó)民眾對(duì)企業(yè)的反感度更高。

如果“搗亂式辦公”在2023年成為職場(chǎng)熱詞,我不會(huì)感到驚訝??傮w而言,大家對(duì)工作都已經(jīng)心生倦怠,從躺平、大辭職潮(Great Resignation)到全面推動(dòng)工作生活平衡的努力,都凸顯了這一趨勢(shì)。再加上全國(guó)范圍內(nèi)不斷走高且越發(fā)廣泛的反公司情緒,誰(shuí)知道我們可以在雜貨、咖啡或經(jīng)典男性時(shí)裝上省下多少錢。(財(cái)富中文網(wǎng))

譯者:梁宇

審校:夏林

Every now and then on a random Tuesday I think about the lovely, eager, energetic Lincoln Square Gap sales associate who helped me shop for new knit polo button ups in the middle of a New York summer heatwave.

I don’t remember his name, but I’ll never forget that he went above and beyond to get me a sale price for three shirts even though only one style was actually marked down—he even found a size online they no longer had in stores for the lower price, too. I didn’t say much to discourage the discount, but he said, “You shouldn’t be paying full price for this.” (And to think I usually wander around refusing any help and leave with nothing.)

I’ll always remember the experience because I’d just moved back to New York after having everything I own, including all my clothes, stolen from the back of a Uhaul, so I could really use the knitwear. Turns out—in the vein of quiet quitting and rage applying—there’s now a term for what my Lincoln Square Gap associate did: chaotic working, or malicious compliance.

The sort of rebellious younger sibling to quiet quitting, chaotic working would be defined as kind of using your position at work to help customers, even at whatever small detriment to the company or organization where you work.

In a TikTok video about the term, the account “The Speech Prof” gave examples of giving people employee discounts, handing out free tickets to something you maybe got through work to random people, waving overdraft fees, or upsizing a food order. The video’s garnered more than 97,000 likes and roughly 2,000 comments in a few weeks.

“I worked for a credit card company and I lowered everyone’s Apr and fixed it so it wouldn’t change,” one commenter wrote in response to the TikTok video. Another user who oversees parking enforcement said they tell people the lot has free parking that day if they’re the only one working.

The idea, much like quiet quitting, surely isn’t new, but the term appears to have originated from a screenshot in a Reddit post about someone who fudged the weight and cost of produce in WIC orders for the shoppers who came through their line when they were a grocery store cashier so the customers could get more food.

“Yeah, quiet quitting is great and all, but have you tried chaotic working?” the person wrote. “They were able to get more produce for whatever shitty max amount Indiana gave them. Anyways, be chaotic. It’s more fun that way.”

And it’s not just consumer-facing jobs that are ripe for chaotic working. A handful of comments on The Speech Prof’s TikTok are from people in management who said they either approved all time off requests, gave people raises, or advocated as a recruiter for new hires to receive higher salaries.

The “eat the rich” and anti-corporations idea has really stepped into the spotlight as of late, at the center of films like “The Menu,” “Triangle of Sadness,” and Rian Johnson’s “Glass Onion: A Knives Out Mystery.” That sentiment is also part of the driving force behind a recent resentment of the richest 1%, like Elon Musk and Jeff Bezos. According to a report from Pew Research Center, the unpopularity of large corporations is shared by Americans across party lines. By and large, people view corporations more unfavorable than banks and financial institutions, tech companies, churches and religious organizations, and the military.

It wouldn’t be surprising for chaotic working to be the work term of 2023. People are already burnt out and fed up with work in general, highlighted by the fervor around quiet quitting, the Great Resignation, and an altogether push for better work-life balance. Add that to a rising, more widespread anti-corporation sentiment across the country and who knows how much we could be saving on groceries, coffee, or classically stylish menswear items.

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