一大最重要的因素有助于解釋在線購物市場Temu自2022年成立以來的驚人崛起:超低價格。因此,根據(jù)電子商務(wù)營銷公司Omnisend最近委托進(jìn)行的一項調(diào)查,在過去的一年里,近六成美國網(wǎng)購者在Temu上購物。
但是,如果Temu要在未來數(shù)年繼續(xù)贏得美國消費(fèi)者的青睞,就必須建立客戶信任,而這正是其競爭對手電商巨頭亞馬遜(Amazon)所擁有的。在接受調(diào)查的美國人中,只有6%的人表示他們更信任Temu,而不是亞馬遜。
這些結(jié)果是基于對1000名美國網(wǎng)購者的調(diào)查得出的,既體現(xiàn)了Temu在美國上市不到兩年就取得的驕人成績,也體現(xiàn)了Temu在建立足夠的信任度,從而讓美國消費(fèi)者在未來數(shù)年內(nèi)不斷光顧方面仍面臨著艱巨挑戰(zhàn)。
在中國電子商務(wù)母公司拼多多(PDD Holdings)的支持下,Temu通過超低價格、巨額廣告支出、優(yōu)惠券大量使用和游戲化策略贏得了美國消費(fèi)者的青睞。盡管配送時間長,產(chǎn)品質(zhì)量有問題,持續(xù)性營銷近乎達(dá)到垃圾郵件的程度,但該策略使得這款應(yīng)用程序在美國實(shí)現(xiàn)持續(xù)增長。
Temu是拼多多旗下的一家子公司,正式名稱為WhaleCo,聲稱波士頓辦事處是其全球總部。但據(jù)《財富》雜志4月份的獨(dú)家報道,Temu在波士頓雇傭的員工很少,而是依靠設(shè)在中國的大型產(chǎn)品和技術(shù)團(tuán)隊運(yùn)營。
這種與中國的緊密聯(lián)系,再加上有關(guān)其商家是否使用強(qiáng)迫勞動的質(zhì)疑,以及其對一項有百年歷史的貿(mào)易規(guī)則的依賴(該規(guī)則規(guī)定,電子商務(wù)賣家從中國向美國購物者發(fā)貨價值低于800美元,可免除關(guān)稅),導(dǎo)致美國國會議員和相關(guān)機(jī)構(gòu)加大了對其的審查力度。美國眾議院中國特別委員會和一些參議院共和黨人一直在推動對Temu進(jìn)行調(diào)查。
美國國土安全部(Department of Homeland Security)最近也表示,將加強(qiáng)對歸入“最低限度規(guī)則”貿(mào)易計劃的包裹的審查。該計劃受到Temu和Shein等海外電商巨頭以及一些利用海外供應(yīng)商和制造商的美國商家的青睞。(該貿(mào)易規(guī)則的支持者表示,這有助于為美國消費(fèi)者保持低價。)
據(jù)《華爾街日報》最近報道,由于在美國受到嚴(yán)格審查,Temu日益瞄準(zhǔn)新地區(qū),以尋求實(shí)現(xiàn)未來增長。對亞馬遜來說,這在很大程度上是個好消息。亞馬遜是美國占據(jù)主導(dǎo)地位的在線零售商,擁有約40%的市場份額。公司領(lǐng)導(dǎo)層對Temu及其快時尚競爭對手Shein的關(guān)注與日俱增。雖然亞馬遜已經(jīng)削減了一些低價服裝的商家上架費(fèi),以吸引可能通過這些低價市場進(jìn)行銷售的賣家,但這家科技巨頭也在加大努力鞏固它認(rèn)為自己已有的優(yōu)勢:配送速度快、品牌知名度高和消費(fèi)者信任度高。
從調(diào)查結(jié)果來看,這看起來是明智的選擇。(財富中文網(wǎng))
譯者:中慧言-王芳
一大最重要的因素有助于解釋在線購物市場Temu自2022年成立以來的驚人崛起:超低價格。因此,根據(jù)電子商務(wù)營銷公司Omnisend最近委托進(jìn)行的一項調(diào)查,在過去的一年里,近六成美國網(wǎng)購者在Temu上購物。
但是,如果Temu要在未來數(shù)年繼續(xù)贏得美國消費(fèi)者的青睞,就必須建立客戶信任,而這正是其競爭對手電商巨頭亞馬遜(Amazon)所擁有的。在接受調(diào)查的美國人中,只有6%的人表示他們更信任Temu,而不是亞馬遜。
這些結(jié)果是基于對1000名美國網(wǎng)購者的調(diào)查得出的,既體現(xiàn)了Temu在美國上市不到兩年就取得的驕人成績,也體現(xiàn)了Temu在建立足夠的信任度,從而讓美國消費(fèi)者在未來數(shù)年內(nèi)不斷光顧方面仍面臨著艱巨挑戰(zhàn)。
在中國電子商務(wù)母公司拼多多(PDD Holdings)的支持下,Temu通過超低價格、巨額廣告支出、優(yōu)惠券大量使用和游戲化策略贏得了美國消費(fèi)者的青睞。盡管配送時間長,產(chǎn)品質(zhì)量有問題,持續(xù)性營銷近乎達(dá)到垃圾郵件的程度,但該策略使得這款應(yīng)用程序在美國實(shí)現(xiàn)持續(xù)增長。
Temu是拼多多旗下的一家子公司,正式名稱為WhaleCo,聲稱波士頓辦事處是其全球總部。但據(jù)《財富》雜志4月份的獨(dú)家報道,Temu在波士頓雇傭的員工很少,而是依靠設(shè)在中國的大型產(chǎn)品和技術(shù)團(tuán)隊運(yùn)營。
這種與中國的緊密聯(lián)系,再加上有關(guān)其商家是否使用強(qiáng)迫勞動的質(zhì)疑,以及其對一項有百年歷史的貿(mào)易規(guī)則的依賴(該規(guī)則規(guī)定,電子商務(wù)賣家從中國向美國購物者發(fā)貨價值低于800美元,可免除關(guān)稅),導(dǎo)致美國國會議員和相關(guān)機(jī)構(gòu)加大了對其的審查力度。美國眾議院中國特別委員會和一些參議院共和黨人一直在推動對Temu進(jìn)行調(diào)查。
美國國土安全部(Department of Homeland Security)最近也表示,將加強(qiáng)對歸入“最低限度規(guī)則”貿(mào)易計劃的包裹的審查。該計劃受到Temu和Shein等海外電商巨頭以及一些利用海外供應(yīng)商和制造商的美國商家的青睞。(該貿(mào)易規(guī)則的支持者表示,這有助于為美國消費(fèi)者保持低價。)
據(jù)《華爾街日報》最近報道,由于在美國受到嚴(yán)格審查,Temu日益瞄準(zhǔn)新地區(qū),以尋求實(shí)現(xiàn)未來增長。對亞馬遜來說,這在很大程度上是個好消息。亞馬遜是美國占據(jù)主導(dǎo)地位的在線零售商,擁有約40%的市場份額。公司領(lǐng)導(dǎo)層對Temu及其快時尚競爭對手Shein的關(guān)注與日俱增。雖然亞馬遜已經(jīng)削減了一些低價服裝的商家上架費(fèi),以吸引可能通過這些低價市場進(jìn)行銷售的賣家,但這家科技巨頭也在加大努力鞏固它認(rèn)為自己已有的優(yōu)勢:配送速度快、品牌知名度高和消費(fèi)者信任度高。
從調(diào)查結(jié)果來看,這看起來是明智的選擇。(財富中文網(wǎng))
譯者:中慧言-王芳
One factor, above all else, helps explain the sensational rise of the online shopping marketplace Temu since its founding in 2022: ultralow prices. As a result, nearly six out of 10 U.S. online shoppers have made a purchase through the shopping marketplace in the past year, according to a recent survey commissioned by e-commerce marketing firm Omnisend.
But if Temu’s going to continue to win the wallets of U.S. shoppers in the years to come, it’s going to have to build something that its giant competitor Amazon has in spades: customer trust. Only 6% of Americans surveyed said they trust Temu more than Amazon.
Those results, based on a survey of 1,000 online shoppers in the U.S., crystallize both the remarkable ascent of Temu, which launched in the U.S. less than two years ago, as well as the steep climb it still faces in building enough trust to keep U.S. customers coming back again and again for years to come.
Backed by its Chinese e-commerce parent company, PDD Holdings, Temu has won the wallets of U.S. shoppers through a combination of ultralow prices, massive ad spending, and prolific use of coupons and gamification tactics. This strategy has enabled the app to continue to grow in the U.S. despite long delivery times, questionable product quality, and relentless marketing that can border on spamming.
Under a PDD subsidiary legally known as WhaleCo, Temu claims a Boston office as its global headquarters. But as Fortune reported exclusively in April, Temu employs few employees there and counts on large product and technology teams based in China to operate.
That strong China connection—coupled with questions about whether any of its merchants use forced labor as well as its dependence on a century-old trade rule that eliminates duties on many shipments to U.S. shoppers—has led to increased scrutiny from U.S. lawmakers and agencies alike. The U.S. House Select Committee on the Chinese Communist Party and some Senate Republicans have been pushing for probes into Temu.
The Department of Homeland Security has also recently said it will step up scrutiny of packages that fall under the “de minimis” trade program that is favored by overseas e-commerce giants such as Temu and Shein, as well as some U.S. merchants who utilize overseas suppliers and manufacturers. (Proponents of the trade rule say it helps keep prices low for U.S. consumers.)
As a result of scrutiny in the U.S., Temu is increasingly eyeing new geographies for future growth, the Wall Street Journal reported recently. Much of this might be welcome news inside Amazon, the dominant online retailer in the U.S. with about 40% market share. Company leaders have been paying increasing attention to Temu as well as its fast-fashion rival Shein. Though Amazon has cut some merchant listing fees for lower-priced apparel to help attract sellers that may sell through these low-priced marketplaces, the tech giant is also doubling down on the advantages it believes it already has: rapid delivery speed and strong brand awareness and consumer trust.
And based on these survey results, that looks like a smart bet.