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從山姆會(huì)員店到露露樂(lè)蒙:這些品牌在中國(guó)贏得更“理性的”消費(fèi)者青睞

彭博社
2024-09-18

科爾尼大中華區(qū)(Kearney China)總裁賀曉青表示:“在具有挑戰(zhàn)性的宏觀環(huán)境下,中國(guó)消費(fèi)者變得日益成熟和理性。

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截至7月31日的一個(gè)季度,沃爾瑪在中國(guó)市場(chǎng)的可比銷(xiāo)售額同比增長(zhǎng)了13.8%,而同期山姆會(huì)員店在中國(guó)的會(huì)員收入增長(zhǎng)了26%。GILLES SABRIE—BLOOMBERG VIA GETTY IMAGES

雖然中國(guó)消費(fèi)者需求低迷,但有些品牌的銷(xiāo)售額在中國(guó)依舊實(shí)現(xiàn)了兩位數(shù)增長(zhǎng),這意味著在中國(guó)這個(gè)全球第二大經(jīng)濟(jì)體,并非所有品牌都前景黯淡。

科爾尼大中華區(qū)(Kearney China)總裁賀曉青表示:“在具有挑戰(zhàn)性的宏觀環(huán)境下,中國(guó)消費(fèi)者變得日益成熟和理性?!彼赋?,消費(fèi)者更加重視價(jià)值和令人感覺(jué)良好的因素。 “零售商只有充分滿(mǎn)足消費(fèi)者的需求,才有機(jī)會(huì)獲勝?!?/p>

讓我們仔細(xì)研究這些品牌成功的秘訣:

山姆會(huì)員店

盡管中國(guó)超市行業(yè)銷(xiāo)售下滑,但沃爾瑪(Walmart Inc.)旗下的會(huì)員制倉(cāng)儲(chǔ)超市部門(mén)山姆會(huì)員店(Sam’s Club)卻表現(xiàn)出色。山姆會(huì)員店主要服務(wù)大宗商品采購(gòu)者。從生鮮農(nóng)產(chǎn)品、烘焙食品和飲料到家居用品,山姆會(huì)員店的許多商品備受消費(fèi)者喜愛(ài)。購(gòu)物者經(jīng)常在社交媒體上分享他們最喜歡的山姆會(huì)員店的商品,這表明山姆會(huì)員店在中產(chǎn)階級(jí)消費(fèi)者中擁有近乎狂熱的粉絲。

山姆會(huì)員店成功的一個(gè)因素,是它采取了“少即是多”的策略,而不是用多種品牌、不同價(jià)位和質(zhì)量的同類(lèi)產(chǎn)品,讓顧客感到不知所措。山姆會(huì)員店僅銷(xiāo)售同類(lèi)最佳的商品,這些商品要么來(lái)自市場(chǎng)上現(xiàn)有的品牌,要么來(lái)自它與從中國(guó)精心挑選的供應(yīng)商聯(lián)合開(kāi)發(fā)的自有品牌Member’s Mark。

來(lái)自上海的張曉邁(音譯)從2014年起成為山姆會(huì)員。他表示:“好像他們已經(jīng)為你盡心挑選過(guò)一樣。你只需要購(gòu)買(mǎi)需要的商品即可,無(wú)需對(duì)比不同品牌,這種購(gòu)物體驗(yàn)更直接,而且沒(méi)有壓力?!?/p>

提供這種客戶(hù)體驗(yàn),幫助沃爾瑪在中國(guó)市場(chǎng)的可比銷(xiāo)售額在截至7月31日的一個(gè)季度,同比增長(zhǎng)了13.8%,而同期山姆會(huì)員店在中國(guó)的會(huì)員收入增長(zhǎng)了26%。

露露樂(lè)蒙,始祖鳥(niǎo)

在新冠疫情居家隔離期間,運(yùn)動(dòng)休閑和休閑服飾大受歡迎。隨著中國(guó)5億多中產(chǎn)階級(jí)日益接受積極的生活方式,這類(lèi)商品的吸引力似乎與日俱增。在這種趨勢(shì)的推動(dòng)下,盡管面臨大量更低價(jià)的替代產(chǎn)品的競(jìng)爭(zhēng),露露樂(lè)蒙公司(Lululemon Athletica Inc.)今年依舊在中國(guó)實(shí)現(xiàn)增長(zhǎng)。在截至7月28日的一個(gè)季度,該公司在中國(guó)大陸市場(chǎng)的凈營(yíng)收和可比銷(xiāo)售額分別增長(zhǎng)了34%和23%。

各公司正在學(xué)習(xí)如何利用“同伴影響力”吸引這批不斷變化的消費(fèi)群體。如今,在社交媒體上,擁有始祖鳥(niǎo)(Arc’teryx)運(yùn)動(dòng)服飾被宣揚(yáng)是“中產(chǎn)必備”服飾之一。

因此,盡管有一些價(jià)格極低的本土品牌,但加拿大服裝品牌始祖鳥(niǎo)的標(biāo)志性戶(hù)外服飾,在阿里巴巴(Alibaba Group Holding Ltd.)旗下的天貓商城非常搶手。該品牌的母公司亞瑪芬體育(Amer Sports Inc.)公布的大中華區(qū)銷(xiāo)售額同比增長(zhǎng)了54%,這個(gè)西方品牌在大中華區(qū)的業(yè)績(jī)超過(guò)了安踏(Anta)品牌。2019年,亞瑪芬體育被中國(guó)安踏體育用品有限公司(Anta Sports Products Ltd.)牽頭的財(cái)團(tuán)收購(gòu)。

佳富龍洲(Gavekal Dragonomics)中國(guó)消費(fèi)者分析師埃爾南·崔認(rèn)為,如今中國(guó)的千禧一代成為中產(chǎn)階級(jí)的主力,他們的消費(fèi)更加挑剔,不再滿(mǎn)足于耐克(Nike Inc.)和阿迪達(dá)斯(Adidas AG)等大眾市場(chǎng)品牌。

這解釋了為什么昂跑(On Holding Ag)和Hoka等相對(duì)小眾的運(yùn)動(dòng)品牌能夠?qū)崿F(xiàn)增長(zhǎng)。這些品牌的大多數(shù)跑鞋在中國(guó)的售價(jià)均超過(guò)1,000元(約合141美元)。

網(wǎng)球巨星羅杰·費(fèi)德勒投資的昂跑表示,其第二季度的亞太市場(chǎng)凈銷(xiāo)售額增長(zhǎng)了74%,這主要得益于日本和中國(guó)市場(chǎng)的銷(xiāo)售強(qiáng)勁。隨著中國(guó)消費(fèi)者對(duì)Hoka品牌的喜愛(ài)達(dá)到癡迷的程度,該品牌一直在中國(guó)市場(chǎng)迅速擴(kuò)張。一個(gè)典型的例子是:Hoka的熱銷(xiāo)產(chǎn)品Tor Summit剛發(fā)布便被搶購(gòu)一空。雖然該品牌的鞋子在外觀上沒(méi)有特別之處,但它的主要吸引力在于出色的緩震和減震功能,使其不僅是舒適的首選跑步鞋,而且對(duì)于追求性?xún)r(jià)比的中國(guó)消費(fèi)者而言,它還適合作為通勤鞋和用于日常穿搭。

珀萊雅,小米

今年上半年,在天貓平臺(tái)上,中國(guó)本土品牌珀萊雅(Proya Cosmetics Co.)的銷(xiāo)量,超過(guò)了歐萊雅(L’Oreal)、蘭蔻(Lancome)和雅詩(shī)蘭黛(Estee Lauder)等全球競(jìng)爭(zhēng)對(duì)手。天貓是中國(guó)重要的化妝品零售平臺(tái)。珀萊雅今年上半年的營(yíng)收漲幅高達(dá)38%,而全球競(jìng)爭(zhēng)對(duì)手的中國(guó)業(yè)務(wù)表現(xiàn)平平甚至出現(xiàn)萎縮。這主要?dú)w功于該公司投入23.4億美元開(kāi)展的市場(chǎng)營(yíng)銷(xiāo)活動(dòng),包括在TikTok的中國(guó)姊妹版應(yīng)用抖音(Douyin)上通過(guò)多個(gè)店鋪進(jìn)行24小時(shí)不間斷直播,目的是使其紅寶石(Ruby)面霜成為與蘭蔻菁純(Absolute)乳霜和雅詩(shī)蘭黛抗衰老產(chǎn)品一樣的標(biāo)志性產(chǎn)品。

紅寶石面霜的零售價(jià)不到300元,而且在中國(guó)社交媒體上有大量消費(fèi)者分享在日常護(hù)膚中換掉外國(guó)品牌的帖子。

另外一家沒(méi)有受到需求下滑影響的公司是智能手機(jī)與電動(dòng)汽車(chē)制造商小米公司(Xiaomi Corp.)??蛻?hù)認(rèn)為,小米是他們買(mǎi)不起的其他品牌高端產(chǎn)品的低價(jià)平替。因此,小米創(chuàng)建了一個(gè)可以遠(yuǎn)程操控的家用電器生態(tài)系統(tǒng),而且成本低廉。小米第二季度智能手機(jī)營(yíng)收同比增長(zhǎng)了27.1%,達(dá)到465億元,空調(diào)、冰箱和洗衣機(jī)等家用電器的增長(zhǎng)勢(shì)頭同樣強(qiáng)勁。

霸王茶姬

總部位于成都的茶飲連鎖品牌霸王茶姬(Chagee)在中國(guó)持續(xù)擴(kuò)張,號(hào)稱(chēng)其門(mén)店可以提供與星巴克(Starbucks)類(lèi)似的休息室氛圍。

霸王茶姬出售添加牛乳奶油的中國(guó)傳統(tǒng)綠茶、紅茶和烏龍茶,售價(jià)略高于2美元,在過(guò)去不到兩年時(shí)間里,其門(mén)店數(shù)量增加了三倍以上,達(dá)到4,500家。隨著消費(fèi)者健康意識(shí)的提高,他們逐漸放棄了傳統(tǒng)的高熱量奶茶(含有木薯粉珍珠和高脂高糖奶精的奶茶),轉(zhuǎn)而選擇霸王茶姬等品牌出售的由優(yōu)質(zhì)茶葉和天然成分制成的飲品。

名創(chuàng)優(yōu)品

在截至6月份的一個(gè)季度,生活方式零售商名創(chuàng)優(yōu)品集團(tuán)控股有限公司(MINISO Group Holding Ltd.)再次公布了出色的業(yè)績(jī),這主要得益于其門(mén)店將購(gòu)買(mǎi)家居用品、玩具、電子產(chǎn)品和辦公用品變得更加有趣,而不僅僅是交易行為。名創(chuàng)優(yōu)品的顧客毫不掩飾走進(jìn)門(mén)店時(shí)的愉悅心情,這使得名創(chuàng)優(yōu)品成為為數(shù)不多能讓中國(guó)年輕人愿意消費(fèi)的實(shí)體店之一。得益于這種令人愉悅的購(gòu)物體驗(yàn),該零售商計(jì)劃今年在中國(guó)大陸再開(kāi)設(shè)350至450家門(mén)店。截至6月30日,其門(mén)店數(shù)量已經(jīng)超過(guò)4,100家。

百勝中國(guó)

但并非所有品牌的成功秘訣都完全相同??系禄↘FC)和必勝客(Pizza Hut)的中國(guó)運(yùn)營(yíng)商百勝中國(guó)控股公司(Yum China Holdings Inc.)憑借頻繁的促銷(xiāo)活動(dòng)和廉價(jià)套餐,吸引更節(jié)儉的顧客,在中國(guó)市場(chǎng)保持了韌性??系禄蹆r(jià)9.90元(約合1.40美元)的雞肉三明治和29.90元的周末套餐,以及必勝客的買(mǎi)一送一促銷(xiāo)活動(dòng),幫助百勝的利潤(rùn)在第二季度超出預(yù)期。百勝在激烈的價(jià)格戰(zhàn)中取得如此優(yōu)秀的業(yè)績(jī),在一定程度上得益于該公司的成本戰(zhàn)略,即直接從農(nóng)戶(hù)采購(gòu)農(nóng)產(chǎn)品和采用自動(dòng)化庫(kù)存管理等。與去年同期相比,百勝中國(guó)的門(mén)店數(shù)量增加了13%,并計(jì)劃到2026年,在中國(guó)大陸建立一個(gè)有20,000家門(mén)店的網(wǎng)絡(luò)。

佳富龍洲的埃爾南·崔表示,“無(wú)論是一般商品、超市、化妝品、連鎖餐廳,還是小米等電子產(chǎn)品品牌”,關(guān)鍵是“那些提供更高性?xún)r(jià)比的產(chǎn)品通常更具優(yōu)勢(shì)”。(財(cái)富中文網(wǎng))

譯者:劉進(jìn)龍

審校:汪皓

雖然中國(guó)消費(fèi)者需求低迷,但有些品牌的銷(xiāo)售額在中國(guó)依舊實(shí)現(xiàn)了兩位數(shù)增長(zhǎng),這意味著在中國(guó)這個(gè)全球第二大經(jīng)濟(jì)體,并非所有品牌都前景黯淡。

科爾尼大中華區(qū)(Kearney China)總裁賀曉青表示:“在具有挑戰(zhàn)性的宏觀環(huán)境下,中國(guó)消費(fèi)者變得日益成熟和理性?!彼赋觯M(fèi)者更加重視價(jià)值和令人感覺(jué)良好的因素。 “零售商只有充分滿(mǎn)足消費(fèi)者的需求,才有機(jī)會(huì)獲勝?!?/p>

讓我們仔細(xì)研究這些品牌成功的秘訣:

山姆會(huì)員店

盡管中國(guó)超市行業(yè)銷(xiāo)售下滑,但沃爾瑪(Walmart Inc.)旗下的會(huì)員制倉(cāng)儲(chǔ)超市部門(mén)山姆會(huì)員店(Sam’s Club)卻表現(xiàn)出色。山姆會(huì)員店主要服務(wù)大宗商品采購(gòu)者。從生鮮農(nóng)產(chǎn)品、烘焙食品和飲料到家居用品,山姆會(huì)員店的許多商品備受消費(fèi)者喜愛(ài)。購(gòu)物者經(jīng)常在社交媒體上分享他們最喜歡的山姆會(huì)員店的商品,這表明山姆會(huì)員店在中產(chǎn)階級(jí)消費(fèi)者中擁有近乎狂熱的粉絲。

山姆會(huì)員店成功的一個(gè)因素,是它采取了“少即是多”的策略,而不是用多種品牌、不同價(jià)位和質(zhì)量的同類(lèi)產(chǎn)品,讓顧客感到不知所措。山姆會(huì)員店僅銷(xiāo)售同類(lèi)最佳的商品,這些商品要么來(lái)自市場(chǎng)上現(xiàn)有的品牌,要么來(lái)自它與從中國(guó)精心挑選的供應(yīng)商聯(lián)合開(kāi)發(fā)的自有品牌Member’s Mark。

來(lái)自上海的張曉邁(音譯)從2014年起成為山姆會(huì)員。他表示:“好像他們已經(jīng)為你盡心挑選過(guò)一樣。你只需要購(gòu)買(mǎi)需要的商品即可,無(wú)需對(duì)比不同品牌,這種購(gòu)物體驗(yàn)更直接,而且沒(méi)有壓力?!?/p>

提供這種客戶(hù)體驗(yàn),幫助沃爾瑪在中國(guó)市場(chǎng)的可比銷(xiāo)售額在截至7月31日的一個(gè)季度,同比增長(zhǎng)了13.8%,而同期山姆會(huì)員店在中國(guó)的會(huì)員收入增長(zhǎng)了26%。

露露樂(lè)蒙,始祖鳥(niǎo)

在新冠疫情居家隔離期間,運(yùn)動(dòng)休閑和休閑服飾大受歡迎。隨著中國(guó)5億多中產(chǎn)階級(jí)日益接受積極的生活方式,這類(lèi)商品的吸引力似乎與日俱增。在這種趨勢(shì)的推動(dòng)下,盡管面臨大量更低價(jià)的替代產(chǎn)品的競(jìng)爭(zhēng),露露樂(lè)蒙公司(Lululemon Athletica Inc.)今年依舊在中國(guó)實(shí)現(xiàn)增長(zhǎng)。在截至7月28日的一個(gè)季度,該公司在中國(guó)大陸市場(chǎng)的凈營(yíng)收和可比銷(xiāo)售額分別增長(zhǎng)了34%和23%。

各公司正在學(xué)習(xí)如何利用“同伴影響力”吸引這批不斷變化的消費(fèi)群體。如今,在社交媒體上,擁有始祖鳥(niǎo)(Arc’teryx)運(yùn)動(dòng)服飾被宣揚(yáng)是“中產(chǎn)必備”服飾之一。

因此,盡管有一些價(jià)格極低的本土品牌,但加拿大服裝品牌始祖鳥(niǎo)的標(biāo)志性戶(hù)外服飾,在阿里巴巴(Alibaba Group Holding Ltd.)旗下的天貓商城非常搶手。該品牌的母公司亞瑪芬體育(Amer Sports Inc.)公布的大中華區(qū)銷(xiāo)售額同比增長(zhǎng)了54%,這個(gè)西方品牌在大中華區(qū)的業(yè)績(jī)超過(guò)了安踏(Anta)品牌。2019年,亞瑪芬體育被中國(guó)安踏體育用品有限公司(Anta Sports Products Ltd.)牽頭的財(cái)團(tuán)收購(gòu)。

佳富龍洲(Gavekal Dragonomics)中國(guó)消費(fèi)者分析師埃爾南·崔認(rèn)為,如今中國(guó)的千禧一代成為中產(chǎn)階級(jí)的主力,他們的消費(fèi)更加挑剔,不再滿(mǎn)足于耐克(Nike Inc.)和阿迪達(dá)斯(Adidas AG)等大眾市場(chǎng)品牌。

這解釋了為什么昂跑(On Holding Ag)和Hoka等相對(duì)小眾的運(yùn)動(dòng)品牌能夠?qū)崿F(xiàn)增長(zhǎng)。這些品牌的大多數(shù)跑鞋在中國(guó)的售價(jià)均超過(guò)1,000元(約合141美元)。

網(wǎng)球巨星羅杰·費(fèi)德勒投資的昂跑表示,其第二季度的亞太市場(chǎng)凈銷(xiāo)售額增長(zhǎng)了74%,這主要得益于日本和中國(guó)市場(chǎng)的銷(xiāo)售強(qiáng)勁。隨著中國(guó)消費(fèi)者對(duì)Hoka品牌的喜愛(ài)達(dá)到癡迷的程度,該品牌一直在中國(guó)市場(chǎng)迅速擴(kuò)張。一個(gè)典型的例子是:Hoka的熱銷(xiāo)產(chǎn)品Tor Summit剛發(fā)布便被搶購(gòu)一空。雖然該品牌的鞋子在外觀上沒(méi)有特別之處,但它的主要吸引力在于出色的緩震和減震功能,使其不僅是舒適的首選跑步鞋,而且對(duì)于追求性?xún)r(jià)比的中國(guó)消費(fèi)者而言,它還適合作為通勤鞋和用于日常穿搭。

珀萊雅,小米

今年上半年,在天貓平臺(tái)上,中國(guó)本土品牌珀萊雅(Proya Cosmetics Co.)的銷(xiāo)量,超過(guò)了歐萊雅(L’Oreal)、蘭蔻(Lancome)和雅詩(shī)蘭黛(Estee Lauder)等全球競(jìng)爭(zhēng)對(duì)手。天貓是中國(guó)重要的化妝品零售平臺(tái)。珀萊雅今年上半年的營(yíng)收漲幅高達(dá)38%,而全球競(jìng)爭(zhēng)對(duì)手的中國(guó)業(yè)務(wù)表現(xiàn)平平甚至出現(xiàn)萎縮。這主要?dú)w功于該公司投入23.4億美元開(kāi)展的市場(chǎng)營(yíng)銷(xiāo)活動(dòng),包括在TikTok的中國(guó)姊妹版應(yīng)用抖音(Douyin)上通過(guò)多個(gè)店鋪進(jìn)行24小時(shí)不間斷直播,目的是使其紅寶石(Ruby)面霜成為與蘭蔻菁純(Absolute)乳霜和雅詩(shī)蘭黛抗衰老產(chǎn)品一樣的標(biāo)志性產(chǎn)品。

紅寶石面霜的零售價(jià)不到300元,而且在中國(guó)社交媒體上有大量消費(fèi)者分享在日常護(hù)膚中換掉外國(guó)品牌的帖子。

另外一家沒(méi)有受到需求下滑影響的公司是智能手機(jī)與電動(dòng)汽車(chē)制造商小米公司(Xiaomi Corp.)??蛻?hù)認(rèn)為,小米是他們買(mǎi)不起的其他品牌高端產(chǎn)品的低價(jià)平替。因此,小米創(chuàng)建了一個(gè)可以遠(yuǎn)程操控的家用電器生態(tài)系統(tǒng),而且成本低廉。小米第二季度智能手機(jī)營(yíng)收同比增長(zhǎng)了27.1%,達(dá)到465億元,空調(diào)、冰箱和洗衣機(jī)等家用電器的增長(zhǎng)勢(shì)頭同樣強(qiáng)勁。

霸王茶姬

總部位于成都的茶飲連鎖品牌霸王茶姬(Chagee)在中國(guó)持續(xù)擴(kuò)張,號(hào)稱(chēng)其門(mén)店可以提供與星巴克(Starbucks)類(lèi)似的休息室氛圍。

霸王茶姬出售添加牛乳奶油的中國(guó)傳統(tǒng)綠茶、紅茶和烏龍茶,售價(jià)略高于2美元,在過(guò)去不到兩年時(shí)間里,其門(mén)店數(shù)量增加了三倍以上,達(dá)到4,500家。隨著消費(fèi)者健康意識(shí)的提高,他們逐漸放棄了傳統(tǒng)的高熱量奶茶(含有木薯粉珍珠和高脂高糖奶精的奶茶),轉(zhuǎn)而選擇霸王茶姬等品牌出售的由優(yōu)質(zhì)茶葉和天然成分制成的飲品。

名創(chuàng)優(yōu)品

在截至6月份的一個(gè)季度,生活方式零售商名創(chuàng)優(yōu)品集團(tuán)控股有限公司(MINISO Group Holding Ltd.)再次公布了出色的業(yè)績(jī),這主要得益于其門(mén)店將購(gòu)買(mǎi)家居用品、玩具、電子產(chǎn)品和辦公用品變得更加有趣,而不僅僅是交易行為。名創(chuàng)優(yōu)品的顧客毫不掩飾走進(jìn)門(mén)店時(shí)的愉悅心情,這使得名創(chuàng)優(yōu)品成為為數(shù)不多能讓中國(guó)年輕人愿意消費(fèi)的實(shí)體店之一。得益于這種令人愉悅的購(gòu)物體驗(yàn),該零售商計(jì)劃今年在中國(guó)大陸再開(kāi)設(shè)350至450家門(mén)店。截至6月30日,其門(mén)店數(shù)量已經(jīng)超過(guò)4,100家。

百勝中國(guó)

但并非所有品牌的成功秘訣都完全相同。肯德基(KFC)和必勝客(Pizza Hut)的中國(guó)運(yùn)營(yíng)商百勝中國(guó)控股公司(Yum China Holdings Inc.)憑借頻繁的促銷(xiāo)活動(dòng)和廉價(jià)套餐,吸引更節(jié)儉的顧客,在中國(guó)市場(chǎng)保持了韌性。肯德基售價(jià)9.90元(約合1.40美元)的雞肉三明治和29.90元的周末套餐,以及必勝客的買(mǎi)一送一促銷(xiāo)活動(dòng),幫助百勝的利潤(rùn)在第二季度超出預(yù)期。百勝在激烈的價(jià)格戰(zhàn)中取得如此優(yōu)秀的業(yè)績(jī),在一定程度上得益于該公司的成本戰(zhàn)略,即直接從農(nóng)戶(hù)采購(gòu)農(nóng)產(chǎn)品和采用自動(dòng)化庫(kù)存管理等。與去年同期相比,百勝中國(guó)的門(mén)店數(shù)量增加了13%,并計(jì)劃到2026年,在中國(guó)大陸建立一個(gè)有20,000家門(mén)店的網(wǎng)絡(luò)。

佳富龍洲的埃爾南·崔表示,“無(wú)論是一般商品、超市、化妝品、連鎖餐廳,還是小米等電子產(chǎn)品品牌”,關(guān)鍵是“那些提供更高性?xún)r(jià)比的產(chǎn)品通常更具優(yōu)勢(shì)”。(財(cái)富中文網(wǎng))

譯者:劉進(jìn)龍

審校:汪皓

Amid anemic consumer demand in China, some brands are still seeing double-digit sales growth in signs that it’s not all gloom and doom in the world’s no. 2 economy.

“Chinese consumers are becoming more mature and rational amid the challenging macro environment,” Sherri He, managing director at Kearney China, said, pointing to how they are increasingly looking for value and feel-good factor. “Retailers have a chance at winning only when they cater to those needs well.”

Here’s a closer look at what’s setting the winners apart from the others:

Sam’s Club

Sam’s Club, Walmart Inc.’s members-only warehouse division that caters to bulk shoppers, is defying the supermarket slump in China. Sam’s has customers hooked with products ranging from fresh produce to baked foods and beverages to household supplies. That shoppers frequently share their favorite Sam’s picks on social media reflects the cult-like following it enjoys among middle-class consumers.

One of the factors that’s worked for Sam’s is its less-is-more approach—instead of overwhelming customers with multiple brands of the same product at various price points and in differing quality. Sam’s Club only sells the best of its kind, either from a brand already on the market or under its private label Member’s Mark that it’s developed with suppliers picked from across the country.

“It’s like they have already done the selection for you,” said Xiaomai Zhang, a Sam’s member since 2014 in Shanghai. “You can simply buy what you need without having to compare multiple brands, making the shopping experience more straightforward and stress-free.”

Delivering that kind of customer experience has helped boost Walmart’s comparable sales in China by 13.8% on-year in the quarter ended July 31, while Sam’s China membership income jumped by 26% during the period.

Lululemon, Arc’teryx

The appeal of athleisure and casual wear, which gained traction during the stay-at-home era of the COVID-19 pandemic, appears to be growing on the back of China’s 500-million-strong middle class increasingly embracing an active lifestyle. That has bolstered Lululemon Athletica Inc.’s growth in the country this year, despite facing competition from a sea of cheaper alternatives. In the latest quarter ended July 28, the company’s net revenue and comparable sales in mainland China increased by 34% and 23%, respectively.

Companies are learning to tap this evolving cohort of shoppers by leveraging peer influence. These days, owning Arc’teryx activewear is being touted on social media as one of the “must-haves of the middle class.”

Hence it’s no surprise why some signature outdoor jackets from the Canadian apparel maker get snapped up on Tmall, Alibaba Group Holding Ltd.’s online marketplace, despite similar offerings from local brands at a fraction of the price. The brand’s owner Amer Sports Inc.—which was bought by a consortium-led by China’s Anta Sports Products Ltd. in 2019—reported a 54% year-over-year increase in sales in greater China, with the western brand outperforming the Anta label in this part of Asia.

China’s millennials now account for the bulk of the middle class, and they are now more discerning and look beyond the mass-market offerings from the likes of Nike Inc. and Adidas AG, according to Ernan Cui, China consumer analyst at Gavekal Dragonomics.

That explains the growth of relatively smaller athletics brands such as On Holding Ag and Hoka, most of whose running shoes carry a price tag of more than 1,000 yuan ($141) in China.

Tennis great Roger Federer-backed On said its second-quarter net sales grew 74% in the Asia-Pacific, primarily driven by strong sales in Japan and China. Hoka has been on an expansion spree after Chinese consumers developed a kind of obsession with the brand. Case in point: Hoka’s hot-selling product Tor Summit that sold out instantly upon launch. While the shoes don’t exactly look out of the ordinary, its main draw has been the excellent cushioning and shock absorption features that make them the comfort footwear of choice not just for running, but also for work and as everyday wear for Chinese shoppers looking for value.

Proya, Xiaomi

Homegrown Proya Cosmetics Co. outsold global rivals from L’Oreal, Lancome and Estee Lauder in the first half this year on Tmall, a key retail platform for cosmetics in China. The company reported a stunning 38% revenue growth in this period when global rivals saw their business in China either stay flat or shrink. Much of the credit goes to the company’s 2.34 billion yuan marketing campaign featuring 24-7 non-stop livestreaming across multiple stores on Douyin, the Chinese cousin of TikTok, that aimed to make its Ruby facial cream just as iconic as the Lancome Absolute soft cream and Estee Lauder anti-aging one.

The Ruby facial cream retails for less than 300 yuan, and Chinese social media is teeming with posts on how consumers are replacing foreign brands in their daily skincare routine.

Another company that’s thrived through the slowdown is Xiaomi Corp., the smartphones-to-electric vehicles maker. Xiaomi’s customers count on it to make a cheaper version of a high-end product from other brands that they can’t afford. As a result, it’s built an ecosystem of home appliances that can be controlled remotely, at costs that are affordable. Xiaomi’s second-quarter smartphone revenue increased 27.1% on-year to 46.5 billion yuan, while white goods such as air conditioners, refrigerators and washing machines also registered strong growth.

Chagee

Chengdu-based tea beverage chain Chagee has been on an expansion spree in China, opening stores that boast a lounge vibe similar to Starbucks stores.

Selling traditional Chinese green, black and Oolong tea blended with milk-based creamer for a little more than $2, Chagee has seen the number of its storefronts more than triple to 4,500 in less than two years. That came as health conscious consumers increasingly shun traditional high-calorie milk tea with tapioca pearls and fat- and sugar-laden creamers for beverages infused with quality tea leaves and natural ingredients sold by Chagee and peers.

MINISO

Lifestyle retailer MINISO Group Holding Ltd., which had another stellar quarter ended June, owes its success to making the purchase of home goods, toys, electronics and stationery feel less transactional and more fun. Its customers don’t make a secret of how happy they feel when walking into a MINISO store—making it one of the rare brick-and-mortar stores where young Chinese are still willing to open their wallets. The cheer factor has kept the retailer on track to deliver guidance of 350 to 450 net new stores this year in the mainland, on top of the more than 4,100 outlets it had as of June 30.

Yum China

But not all winners follow the same formula. Yum China Holdings Inc., the operator of KFC and Pizza Hut in China, has stayed resilient by appealing to thriftier diners with its frequent promotions and cheap-meal deals. KFC’s bargain 9.90 yuan ($1.40) chicken sandwich and 29.90 yuan weekend combo meal, together with Pizza Hut’s buy one get one for free promotions helped Yum report a higher-than-expected profit in the second quarter. The performance amid a brutal price war is due in part to the company’s cost strategy of sourcing produce directly from farmers and automating inventory management. Yum China opened 13% more stores than the same period last year, and plans to build a 20,000-store network in the mainland by 2026.

“Whether it’s general merchandise, supermarkets, cosmetics, chain restaurants, or even electronics from brands like Xiaomi,” according to Dragonomics’ Cui, It’s “those which offer better cost-effectiveness that are generally more at advantage.”

財(cái)富中文網(wǎng)所刊載內(nèi)容之知識(shí)產(chǎn)權(quán)為財(cái)富媒體知識(shí)產(chǎn)權(quán)有限公司及/或相關(guān)權(quán)利人專(zhuān)屬所有或持有。未經(jīng)許可,禁止進(jìn)行轉(zhuǎn)載、摘編、復(fù)制及建立鏡像等任何使用。
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