無(wú)論是在小學(xué)階段學(xué)習(xí)如何區(qū)分需求與欲望,還是在高中階段掌握投資、信貸和學(xué)生貸款等復(fù)雜主題,早期的金融教育都至關(guān)重要。目前,美國(guó)已有26個(gè)州將金融教育列為高中必修課程,這一數(shù)字在過(guò)去十年中增長(zhǎng)了一倍多。
大多數(shù)重大的財(cái)務(wù)決策都是在高中畢業(yè)之后做出的,而只有48%的成年人具備必要的財(cái)務(wù)知識(shí)。與必須通過(guò)路考才能獲得駕照不同,辦理信用卡、投資股票甚至購(gòu)買(mǎi)房產(chǎn)都無(wú)需通過(guò)任何考試;如果不經(jīng)過(guò)深思熟慮和充分理解就做出這些決定,可能會(huì)帶來(lái)嚴(yán)重的財(cái)務(wù)后果。
那么,解決方案是什么呢?答案可能會(huì)讓你感到意外——需要私營(yíng)部門(mén)加大參與力度。公司在協(xié)助制定高質(zhì)量的金融教育項(xiàng)目方面具有得天獨(dú)厚的優(yōu)勢(shì),這些項(xiàng)目不僅能夠幫助員工、客戶(hù)和社區(qū),還能為業(yè)務(wù)帶來(lái)積極影響。不過(guò),不要只聽(tīng)我們的一面之詞:就在我們撰寫(xiě)本文的時(shí)候,美國(guó)財(cái)政部發(fā)布了首份《普惠金融國(guó)家戰(zhàn)略》,其中包括金融機(jī)構(gòu)和雇主如何為促進(jìn)金融準(zhǔn)入、韌性和健康做出貢獻(xiàn)的建議。
被忽視的機(jī)會(huì)
對(duì)于企業(yè)而言,為員工提供金融教育資源不僅是一項(xiàng)正確的舉措,而且能夠支持員工做出更明智的財(cái)務(wù)決策,進(jìn)而使員工更加健康、快樂(lè)和高效。對(duì)于金融機(jī)構(gòu)而言,這不僅能提升金融包容性,還能培養(yǎng)出更忠誠(chéng)、參與度更高的客戶(hù)群體。
這是因?yàn)槿狈鹑谥R(shí)會(huì)對(duì)家庭產(chǎn)生切實(shí)的日常影響。2023年,因金融知識(shí)匱乏,美國(guó)人支付了更高的信用卡利息和費(fèi)用、超支以及更易遭受欺詐,平均損失高達(dá)1506美元。這還不包括金融知識(shí)匱乏對(duì)健康造成的影響及其對(duì)生產(chǎn)力的級(jí)聯(lián)效應(yīng)。
美國(guó)心理學(xué)會(huì)最近的一項(xiàng)“美國(guó)壓力”調(diào)查研究證實(shí)了許多人已經(jīng)知曉并親身經(jīng)歷的事實(shí):金錢(qián)和經(jīng)濟(jì)問(wèn)題是主要的壓力來(lái)源,自2019年以來(lái),財(cái)務(wù)壓力顯著上升。
由于普通美國(guó)人的現(xiàn)金儲(chǔ)蓄只有400美元,而且過(guò)著月光族的生活,因此不難看出財(cái)務(wù)問(wèn)題是如何造成巨大壓力的。承受過(guò)大壓力的員工可能會(huì)導(dǎo)致工作效率下降,通常表現(xiàn)為工作質(zhì)量降低、工作積極性降低和決策失誤。
受過(guò)財(cái)務(wù)教育的消費(fèi)者往往會(huì)成為更優(yōu)質(zhì)的客戶(hù),他們具備更強(qiáng)的財(cái)務(wù)能力、更多的可支配收入和更高的信用評(píng)分。對(duì)金融機(jī)構(gòu)而言,精通財(cái)務(wù)知識(shí)的客戶(hù)不僅傾向于使用銀行或信用合作社提供的更多產(chǎn)品,而且更可能一開(kāi)始就在這些機(jī)構(gòu)開(kāi)設(shè)賬戶(hù)。
盡管他們想要了解更多關(guān)于財(cái)務(wù)方面的知識(shí),但大多數(shù)成年人往往缺乏明確的途徑來(lái)獲取財(cái)務(wù)方面的建議。相反,他們會(huì)向朋友、家人尋求信息,或是依賴(lài)互聯(lián)網(wǎng)和社會(huì)媒體。出生于2010年至2010年之間的Z世代尤其希望雇主能夠填補(bǔ)這一空白。根據(jù)“職場(chǎng)世代”(Generations in the Workplace)的研究,70%的Z世代認(rèn)為,雇主通過(guò)倡議、項(xiàng)目、政策和文化支持員工的財(cái)務(wù)健康是重要或非常重要的。
好消息是什么?隨著教育技術(shù)的興起,金融機(jī)構(gòu)和各類(lèi)雇主現(xiàn)在比以往任何時(shí)候都更易于為員工、客戶(hù)和社區(qū)提供優(yōu)質(zhì)的金融教育資源。蒙特利爾銀行的近期實(shí)踐就是一個(gè)值得借鑒的范例。
精通財(cái)務(wù)知識(shí)的客戶(hù)參與度更高
蒙特利爾銀行是北美第八大銀行,正致力于利用教育技術(shù)平臺(tái)打造一個(gè)創(chuàng)新的金融健康教育項(xiàng)目,該項(xiàng)目將免費(fèi)向其網(wǎng)站的任何訪(fǎng)客開(kāi)放。該銀行希望提供便捷的數(shù)字優(yōu)先體驗(yàn),從而提高用戶(hù)的參與度,并帶來(lái)參與者行為上顯著的積極變化。
蒙特利爾銀行利用技術(shù)和全國(guó)性的資源網(wǎng)絡(luò),為其客戶(hù)、員工和任何有興趣學(xué)習(xí)個(gè)人理財(cái)?shù)娜舜蛟炝嗣赓M(fèi)的數(shù)字教育平臺(tái)SmartProgress(CA)和SmartProgress(US)。該教育平臺(tái)在北美地區(qū)擁有超過(guò)28萬(wàn)名用戶(hù),其教育內(nèi)容是根據(jù)學(xué)習(xí)者的具體目標(biāo)量身定制的,引導(dǎo)他們?cè)L問(wèn)包括銀行業(yè)務(wù)、房屋所有權(quán)、投資、小企業(yè)和退休規(guī)劃等基礎(chǔ)知識(shí)的不同資源。平臺(tái)以互動(dòng)練習(xí)和現(xiàn)實(shí)生活場(chǎng)景為特色,使學(xué)習(xí)者能夠有效地管理自己的財(cái)務(wù),做出明智的決策,并成為未來(lái)財(cái)務(wù)規(guī)劃的能手。
通過(guò)提供無(wú)門(mén)檻、用戶(hù)友好的金融知識(shí)普及平臺(tái),蒙特利爾銀行不僅大幅提升了客戶(hù)參與度,還強(qiáng)化了其致力于支持員工和社區(qū)長(zhǎng)期財(cái)務(wù)健康的企業(yè)承諾。
行善對(duì)企業(yè)有益
成年人金融知識(shí)匱乏是一個(gè)隱蔽的問(wèn)題,它會(huì)侵蝕美國(guó)家庭和企業(yè)的財(cái)富、生產(chǎn)力乃至健康。
然而,企業(yè)實(shí)際上擁有一個(gè)真正的、經(jīng)常被忽視的機(jī)會(huì),通過(guò)逐步填補(bǔ)成人高質(zhì)量教育的空白,它們可以培養(yǎng)參與度更高的客戶(hù)、更高效的員工和更繁榮的社區(qū),從而助力自己的業(yè)務(wù)發(fā)展。與技術(shù)平臺(tái)合作的途徑多種多樣,而如今這樣做比以往任何時(shí)候都更便捷。
投資成人金融教育是一個(gè)令人信服的“雙贏”解決方案,能為公司帶來(lái)真正的競(jìng)爭(zhēng)優(yōu)勢(shì)。這還是一個(gè)絕佳例證,表明行善對(duì)企業(yè)有益。(財(cái)富中文網(wǎng))
本評(píng)論由《財(cái)富》影響力倡議的合作伙伴Everfi提供。埃倫·帕特森(Ellen Patterson)擔(dān)任總裁兼總經(jīng)理,雷·馬丁內(nèi)斯(Ray Martinez)擔(dān)任總裁兼聯(lián)合創(chuàng)始人。
譯者:中慧言-王芳
無(wú)論是在小學(xué)階段學(xué)習(xí)如何區(qū)分需求與欲望,還是在高中階段掌握投資、信貸和學(xué)生貸款等復(fù)雜主題,早期的金融教育都至關(guān)重要。目前,美國(guó)已有26個(gè)州將金融教育列為高中必修課程,這一數(shù)字在過(guò)去十年中增長(zhǎng)了一倍多。
大多數(shù)重大的財(cái)務(wù)決策都是在高中畢業(yè)之后做出的,而只有48%的成年人具備必要的財(cái)務(wù)知識(shí)。與必須通過(guò)路考才能獲得駕照不同,辦理信用卡、投資股票甚至購(gòu)買(mǎi)房產(chǎn)都無(wú)需通過(guò)任何考試;如果不經(jīng)過(guò)深思熟慮和充分理解就做出這些決定,可能會(huì)帶來(lái)嚴(yán)重的財(cái)務(wù)后果。
那么,解決方案是什么呢?答案可能會(huì)讓你感到意外——需要私營(yíng)部門(mén)加大參與力度。公司在協(xié)助制定高質(zhì)量的金融教育項(xiàng)目方面具有得天獨(dú)厚的優(yōu)勢(shì),這些項(xiàng)目不僅能夠幫助員工、客戶(hù)和社區(qū),還能為業(yè)務(wù)帶來(lái)積極影響。不過(guò),不要只聽(tīng)我們的一面之詞:就在我們撰寫(xiě)本文的時(shí)候,美國(guó)財(cái)政部發(fā)布了首份《普惠金融國(guó)家戰(zhàn)略》,其中包括金融機(jī)構(gòu)和雇主如何為促進(jìn)金融準(zhǔn)入、韌性和健康做出貢獻(xiàn)的建議。
被忽視的機(jī)會(huì)
對(duì)于企業(yè)而言,為員工提供金融教育資源不僅是一項(xiàng)正確的舉措,而且能夠支持員工做出更明智的財(cái)務(wù)決策,進(jìn)而使員工更加健康、快樂(lè)和高效。對(duì)于金融機(jī)構(gòu)而言,這不僅能提升金融包容性,還能培養(yǎng)出更忠誠(chéng)、參與度更高的客戶(hù)群體。
這是因?yàn)槿狈鹑谥R(shí)會(huì)對(duì)家庭產(chǎn)生切實(shí)的日常影響。2023年,因金融知識(shí)匱乏,美國(guó)人支付了更高的信用卡利息和費(fèi)用、超支以及更易遭受欺詐,平均損失高達(dá)1506美元。這還不包括金融知識(shí)匱乏對(duì)健康造成的影響及其對(duì)生產(chǎn)力的級(jí)聯(lián)效應(yīng)。
美國(guó)心理學(xué)會(huì)最近的一項(xiàng)“美國(guó)壓力”調(diào)查研究證實(shí)了許多人已經(jīng)知曉并親身經(jīng)歷的事實(shí):金錢(qián)和經(jīng)濟(jì)問(wèn)題是主要的壓力來(lái)源,自2019年以來(lái),財(cái)務(wù)壓力顯著上升。
由于普通美國(guó)人的現(xiàn)金儲(chǔ)蓄只有400美元,而且過(guò)著月光族的生活,因此不難看出財(cái)務(wù)問(wèn)題是如何造成巨大壓力的。承受過(guò)大壓力的員工可能會(huì)導(dǎo)致工作效率下降,通常表現(xiàn)為工作質(zhì)量降低、工作積極性降低和決策失誤。
受過(guò)財(cái)務(wù)教育的消費(fèi)者往往會(huì)成為更優(yōu)質(zhì)的客戶(hù),他們具備更強(qiáng)的財(cái)務(wù)能力、更多的可支配收入和更高的信用評(píng)分。對(duì)金融機(jī)構(gòu)而言,精通財(cái)務(wù)知識(shí)的客戶(hù)不僅傾向于使用銀行或信用合作社提供的更多產(chǎn)品,而且更可能一開(kāi)始就在這些機(jī)構(gòu)開(kāi)設(shè)賬戶(hù)。
盡管他們想要了解更多關(guān)于財(cái)務(wù)方面的知識(shí),但大多數(shù)成年人往往缺乏明確的途徑來(lái)獲取財(cái)務(wù)方面的建議。相反,他們會(huì)向朋友、家人尋求信息,或是依賴(lài)互聯(lián)網(wǎng)和社會(huì)媒體。出生于2010年至2010年之間的Z世代尤其希望雇主能夠填補(bǔ)這一空白。根據(jù)“職場(chǎng)世代”(Generations in the Workplace)的研究,70%的Z世代認(rèn)為,雇主通過(guò)倡議、項(xiàng)目、政策和文化支持員工的財(cái)務(wù)健康是重要或非常重要的。
好消息是什么?隨著教育技術(shù)的興起,金融機(jī)構(gòu)和各類(lèi)雇主現(xiàn)在比以往任何時(shí)候都更易于為員工、客戶(hù)和社區(qū)提供優(yōu)質(zhì)的金融教育資源。蒙特利爾銀行的近期實(shí)踐就是一個(gè)值得借鑒的范例。
精通財(cái)務(wù)知識(shí)的客戶(hù)參與度更高
蒙特利爾銀行是北美第八大銀行,正致力于利用教育技術(shù)平臺(tái)打造一個(gè)創(chuàng)新的金融健康教育項(xiàng)目,該項(xiàng)目將免費(fèi)向其網(wǎng)站的任何訪(fǎng)客開(kāi)放。該銀行希望提供便捷的數(shù)字優(yōu)先體驗(yàn),從而提高用戶(hù)的參與度,并帶來(lái)參與者行為上顯著的積極變化。
蒙特利爾銀行利用技術(shù)和全國(guó)性的資源網(wǎng)絡(luò),為其客戶(hù)、員工和任何有興趣學(xué)習(xí)個(gè)人理財(cái)?shù)娜舜蛟炝嗣赓M(fèi)的數(shù)字教育平臺(tái)SmartProgress(CA)和SmartProgress(US)。該教育平臺(tái)在北美地區(qū)擁有超過(guò)28萬(wàn)名用戶(hù),其教育內(nèi)容是根據(jù)學(xué)習(xí)者的具體目標(biāo)量身定制的,引導(dǎo)他們?cè)L問(wèn)包括銀行業(yè)務(wù)、房屋所有權(quán)、投資、小企業(yè)和退休規(guī)劃等基礎(chǔ)知識(shí)的不同資源。平臺(tái)以互動(dòng)練習(xí)和現(xiàn)實(shí)生活場(chǎng)景為特色,使學(xué)習(xí)者能夠有效地管理自己的財(cái)務(wù),做出明智的決策,并成為未來(lái)財(cái)務(wù)規(guī)劃的能手。
通過(guò)提供無(wú)門(mén)檻、用戶(hù)友好的金融知識(shí)普及平臺(tái),蒙特利爾銀行不僅大幅提升了客戶(hù)參與度,還強(qiáng)化了其致力于支持員工和社區(qū)長(zhǎng)期財(cái)務(wù)健康的企業(yè)承諾。
行善對(duì)企業(yè)有益
成年人金融知識(shí)匱乏是一個(gè)隱蔽的問(wèn)題,它會(huì)侵蝕美國(guó)家庭和企業(yè)的財(cái)富、生產(chǎn)力乃至健康。
然而,企業(yè)實(shí)際上擁有一個(gè)真正的、經(jīng)常被忽視的機(jī)會(huì),通過(guò)逐步填補(bǔ)成人高質(zhì)量教育的空白,它們可以培養(yǎng)參與度更高的客戶(hù)、更高效的員工和更繁榮的社區(qū),從而助力自己的業(yè)務(wù)發(fā)展。與技術(shù)平臺(tái)合作的途徑多種多樣,而如今這樣做比以往任何時(shí)候都更便捷。
投資成人金融教育是一個(gè)令人信服的“雙贏”解決方案,能為公司帶來(lái)真正的競(jìng)爭(zhēng)優(yōu)勢(shì)。這還是一個(gè)絕佳例證,表明行善對(duì)企業(yè)有益。(財(cái)富中文網(wǎng))
本評(píng)論由《財(cái)富》影響力倡議的合作伙伴Everfi提供。埃倫·帕特森(Ellen Patterson)擔(dān)任總裁兼總經(jīng)理,雷·馬丁內(nèi)斯(Ray Martinez)擔(dān)任總裁兼聯(lián)合創(chuàng)始人。
譯者:中慧言-王芳
Whether it’s learning about needs vs. wants in elementary school, or mastering more complex topics like investing, credit, and student loans in high school, early financial education is critical. Today, 26 states mandate financial education as a high school graduation requirement, and that number has more than doubled in the last decade.
However, the majority of significant financial decisions happen after high school, and only 48% of adults arefinancially literate. Unlike the requirement to pass a road test to earn a driver’s license, there is no test for opening a credit card, investing in stocks, or even buying a house; actions that can have serious financial consequences if not entered into with forethought and understanding.
So, what’s the solution? It might surprise you, but the answer is there needs to be more engagement from the private sector. Companies are uniquely positioned to help produce high quality financial education programs that can be a net positive for their business while helping their employees, customers, and communities. Don’t just take our word for it though: As we were writing this article, the U.S. Treasury Department released its inaugural National Strategy for Financial Inclusion which includes recommendations for how financial institutions and employers can contribute to fostering financial access, resilience, and well-being.
An Overlooked Opportunity
For businesses, helping their employees by providing financial education resources is more than just the right thing to do. It can also support informed financial decision making, leading to healthier, happier, and more productive workers. For financial institutions it can lend itself to greater financial inclusion and create better, more engaged customers
That’s because deficits in financial knowledge have a real, everyday impact on families. Americans lost an average of $1,506 in 2023 due to financial illiteracy, paying higher credit card interest and fees, overspending more, and falling victim to fraud at a higher rate. That doesn’t even take into account the health impact of financial illiteracy, and its cascading effect on productivity.
Recent research gathered from the American Psychological Association’s Stress in America survey has confirmed what many already know and experience: Money and the economy are a top source of stress, and financial stress has increased significantly since 2019.
With the average American having only $400 in cash savings and living paycheck to paycheck, it’s easy to see how financial matters can cause significant stress. And stressed employees are associated with decreased productivity in the form of lower quality work, reduced motivation, and poor decision making.
Financially educated consumers are better customers as well, with higher financial capability, more disposable income, and higher credit scores. For financial institutions, customers who are more financially savvy not only use more products from their bank or credit union but are more likely to open an account at a bank or credit union to begin with.
But even if they want to learn more about finances, most adults don’t have a definitive resource to turn to for financial advice. Instead, they seek information from friends, family, or rely on the internet or social media. Gen Z, the cohort born between 1997 and 2010, specifically is looking to their employer to fill this void. According to the “Generations in the Workplace” study, 70% of Gen Zers believe it is important or very important that places of employment support employees’ financial well-being through initiatives, programs, policies, and culture.
The good news? With the rise of education technology, it’s easier than ever for financial institutions along with employers of all types to provide high-quality financial education resources optimized for employees, customers, and community. BMO’s recent experience can help serve as a model.
Financially Savvy Customers are More Engaged Customers
BMO, the eighth-largest bank in North America, was interested in using an educational technology platform to build an innovative financial wellness education program that would be available free of cost to any visitor to its website. It wanted to deliver highly accessible, digital-first experiences that could increase engagement and drive measurable, positive change in participant behavior.
Using technology and a national network of resources, BMO created SmartProgress(CA) and SmartProgress(US), free digital education platforms for its customers, employees, and anyone else interested in learning about personal finance. With more than 280,000 users across North America, the educational content is tailored to learners’ specific goals, directing them to different resources such as the basics of banking, homeownership, investing, small business, and retirement planning. It features interactive exercises and real-life scenarios so learners can effectively manage their finances, make sound decisions, and become better stewards of their financial future.
By offering a free, easy to use financial literacy platform, BMO has greatly enhanced customer engagement while reinforcing its commitment to helping its employees and the community achieve long-term financial well-being.
Doing Good is Good for Business
Adult financial illiteracy is an insidious problem that saps money, productivity, and even health from American families and US businesses.
Yet, by stepping up to fill the void of high-quality adult education, companies have a real and often overlooked opportunity to help their businesses by creating more engaged customers, more productive employees, and more thriving communities. With many different avenues to partner with technology platforms, doing so is easier than ever.
Investing in adult financial education is a compelling “win-win” solution that provides companies with a real competitive edge. It’s another great example of how doing good is good for business.
This commentary is from Everfi, a partner of Fortune Impact Initiative. Ellen Patterson is president and general manager, and Ray Martinez is president and co-founder.