
周二,雅詩(shī)蘭黛(Estée Lauder)公布了2025財(cái)年第二季度財(cái)報(bào)。報(bào)告期內(nèi),雅詩(shī)蘭黛集團(tuán)凈銷售額為40.04億美元,下滑6%;凈利潤(rùn)虧損5.8億美元,去年同期凈利潤(rùn)則為5.74億美元。雅詩(shī)蘭黛集團(tuán)還表示將裁減5800至7000個(gè)工作崗位,這是雅詩(shī)蘭黛集團(tuán)近10年來(lái)最大規(guī)模的裁員計(jì)劃。
早在10月,雅詩(shī)蘭黛(旗下?lián)碛绪瓤桑∕AC)、艾凡達(dá)(Aveda)、Le Labo 和倩碧(Clinique)等全球知名奢侈品牌)發(fā)布了一份極為慘淡的財(cái)報(bào),為了保留現(xiàn)金,該公司將股息削減了近一半,此舉令股東們驚愕不已。該公司不僅未能粉飾這一糟糕局面,還撤回了財(cái)務(wù)預(yù)期,這對(duì)投資者而言無(wú)疑是一記沉重的打擊。就在11月的那一天,其股價(jià)暴跌21%,創(chuàng)下這家擁 79年歷史的公司有史以來(lái)最大的單日跌幅。
雅詩(shī)蘭黛在過(guò)去兩年中一再下調(diào)預(yù)期,這一事實(shí)只會(huì)讓人覺(jué)得公司高管對(duì)業(yè)務(wù)狀況毫無(wú)頭緒。事實(shí)上,管理層也暗示,對(duì)于由長(zhǎng)期在華銷售下滑導(dǎo)致的利潤(rùn)銳減等問(wèn)題何時(shí)能夠終結(jié),他們也毫無(wú)把握。Stansberry Research公司的著名投資人惠特尼·蒂爾森(Whitney Tilson)在隨后發(fā)表的一篇文章中寫(xiě)道:"雅詩(shī)蘭黛曾是一家卓越的公司......但鑒于利潤(rùn)大幅下滑,我不確定它是否仍然是。”蒂爾森補(bǔ)充說(shuō),誠(chéng)然,雅詩(shī)蘭黛擁有強(qiáng)大的品牌,但他抨擊該公司“管理極為不善”。
這些數(shù)字無(wú)疑為蒂爾森等批評(píng)者的觀點(diǎn)提供了支撐。事實(shí)上,這家標(biāo)志性的美容公司在三年多的時(shí)間里經(jīng)歷了全面崩潰,收入和利潤(rùn)都受到了重創(chuàng)。投資者也深受其害:自2022年1月創(chuàng)下374.20美元的歷史高點(diǎn)以來(lái),股價(jià)已下跌了78%。
按市值計(jì)算,過(guò)去三年的股價(jià)暴跌已導(dǎo)致該公司市值蒸發(fā)逾1000億美元。這對(duì)創(chuàng)始人勞德家族來(lái)說(shuō)尤其是一記重拳,該家族持有公司近35%的流通股(以及84%的投票權(quán))。該公司拒絕置評(píng)。
在截至6月30日的2024財(cái)年,雅詩(shī)蘭黛的收入為156億美元,比2022年的峰值下降了12%。銷售額呈現(xiàn)出下滑趨勢(shì),而利潤(rùn)更是遭遇了斷崖式的下跌。該財(cái)年的凈利潤(rùn)為4.09億美元,較上年同期下降60%。在本財(cái)年第一季度,也就是10月災(zāi)難性的那一天,公司凈虧損1.56億美元,這加劇了人們對(duì)雅詩(shī)蘭黛未來(lái)業(yè)績(jī)進(jìn)一步惡化的擔(dān)憂。
不管是否存在“管理極為不善”的問(wèn)題,該公司顯然未能適應(yīng)快速變化的奢侈品市場(chǎng)。更重要的是,雅詩(shī)蘭黛如今的困境在于,它未能適時(shí)調(diào)整三至五年前看似可行的戰(zhàn)略。在時(shí)任首席執(zhí)行官傅懿德(Fabrizio Freda)的領(lǐng)導(dǎo)下,該公司對(duì)中國(guó)奢侈品市場(chǎng)的巨大押注助力雅詩(shī)蘭黛在2010年代實(shí)現(xiàn)飛速發(fā)展,但如今卻成為拖累其業(yè)績(jī)的主要因素。與此同時(shí),在嬰兒潮一代和X世代中大受歡迎的雅詩(shī)蘭黛護(hù)膚品和化妝品品牌卻未能贏得40歲以下消費(fèi)者的青睞。
正如《華爾街日?qǐng)?bào)》報(bào)道的那樣,在雅詩(shī)蘭黛深陷困境之際,勞德家族內(nèi)部出現(xiàn)了兩大派系的分歧,他們?cè)谌绾味糁乒绢j勢(shì)的問(wèn)題上各持己見(jiàn)。公司首席數(shù)字官簡(jiǎn)·勞德(Jane Lauder)希望雅詩(shī)蘭黛采取更大膽的舉措來(lái)吸引更年輕的消費(fèi)者,而她的堂兄威廉·勞德(William Lauder,前執(zhí)行主席、前首席執(zhí)行官,也是公司創(chuàng)始人的孫子)則對(duì)傅懿德的戰(zhàn)略持贊成態(tài)度。
過(guò)去三個(gè)月里,簡(jiǎn)·勞德、威廉·勞德和傅懿德都已離開(kāi)公司高層,因此本周的投資者電話會(huì)議將由雅詩(shī)蘭黛內(nèi)部資深人士斯特凡·德·拉·法維里(Stéphane de La Faverie)首次主持。這位新任首席執(zhí)行官將有機(jī)會(huì)向投資者介紹公司在最終重回正軌方面的最新進(jìn)展或不足。
德·拉·法維里將肩負(fù)重任,終結(jié)公司在華銷售頹勢(shì),提升全球供應(yīng)鏈效率,通過(guò)更精準(zhǔn)有效地利用TikTok等平臺(tái)來(lái)吸引年輕消費(fèi)者,并重振日益與年長(zhǎng)消費(fèi)者相關(guān)聯(lián)的核心品牌。與此同時(shí),在推進(jìn)這一系列舉措的過(guò)程中,他還必須滿足于仍然對(duì)公司擁有絕對(duì)控制權(quán)的創(chuàng)始家族的期望——他們絕不會(huì)接受雅詩(shī)蘭黛在奢侈品競(jìng)爭(zhēng)中屈居人后。
隕落前的偉大十年
在傅懿德的領(lǐng)導(dǎo)下,雅詩(shī)蘭黛多年來(lái)一直是美容業(yè)巨頭。傅懿德是寶潔公司(Procter & Gamble)前高管,曾在其零食業(yè)務(wù)部門擔(dān)任領(lǐng)導(dǎo)職務(wù)。他于2008年3月加入雅詩(shī)蘭黛,擔(dān)任總裁兼首席運(yùn)營(yíng)官。16個(gè)月后,他晉升為首席執(zhí)行官,成為有史以來(lái)首位勞德家族成員之外擔(dān)任這一職務(wù)的人。
投資者和分析人士認(rèn)為,出生于意大利并在當(dāng)?shù)亟邮芙逃母弟驳聦殱嵐竟噍數(shù)呢?cái)務(wù)和專業(yè)紀(jì)律帶到了這家美容公司,并使其技術(shù)實(shí)現(xiàn)現(xiàn)代化。傅懿德在處理家族事務(wù)時(shí),還得到了前任首席執(zhí)行官威廉·勞德的支持。
從2009年傅懿德上任到2022年創(chuàng)下歷史新高,雅詩(shī)蘭黛的股價(jià)上漲了643%。在他任職的最初幾年里,傅懿德將公司的業(yè)務(wù)重點(diǎn)聚焦于高端和全奢華產(chǎn)品上。公司的產(chǎn)品組合如今包括24個(gè)品牌。該公司的收入從2010年的78億美元增加了一倍多,到2022年達(dá)到了177億美元的峰值。

在傅懿德時(shí)代,雅詩(shī)蘭黛還進(jìn)行了大量收購(gòu),旨在贏得年輕消費(fèi)者的青睞。雖然雅詩(shī)蘭黛同名品牌及其他奢侈護(hù)膚產(chǎn)品如海藍(lán)之謎(La Mer)銷量巨大,但它們確實(shí)迎合了年齡較大的客戶群。傅懿德收購(gòu)的品牌包括香水品牌 Le Labo、化妝品品牌 Two Faced 以及加拿大的護(hù)膚品牌Decium和韓國(guó)的Dr. Jart。
更重要的是,傅懿德很早就對(duì)中國(guó)奢侈品市場(chǎng)下了重注。這一押注讓雅詩(shī)蘭黛一度獲利頗豐,但如今卻一直困擾著它。
中國(guó)綜合癥
與許多西方奢侈品公司的高管一樣,傅懿德也無(wú)法抗拒中國(guó)市場(chǎng)的召喚。在疫情爆發(fā)前幾年,零售專家就預(yù)測(cè),中國(guó)將與美國(guó)并駕齊驅(qū),甚至超越美國(guó),成為世界上最大的奢侈品市場(chǎng)。原因不難理解:根據(jù)麥肯錫(McKinsey)幾年前的一份報(bào)告,僅從2008年到2014年,中國(guó)購(gòu)買奢侈品的家庭數(shù)量就翻了一番。
很快,奢華購(gòu)物中心在上海和北京這樣的商業(yè)中心如雨后春筍般涌現(xiàn),蒂芙尼(Tiffany)和路易威登(Louis Vuitton)等品牌紛紛入駐。在勞德家族的支持下,傅懿德抓住了這一機(jī)遇,在中國(guó)各地開(kāi)設(shè)門店,并建立起分銷網(wǎng)絡(luò)。雅詩(shī)蘭黛比大多數(shù)西方美妝品牌更早進(jìn)入中國(guó)市場(chǎng),不僅在大城市穩(wěn)固根基,而且在西方品牌涉足較少但潛在需求很大的所謂二三線城市站穩(wěn)腳跟。它還在“旅游零售”領(lǐng)域建立了強(qiáng)大影響力,在大型新機(jī)場(chǎng)開(kāi)設(shè)門店,并在特別受中國(guó)購(gòu)物者歡迎的免稅店中占據(jù)重要地位。
很長(zhǎng)一段時(shí)間里,傅懿德的策略都很奏效:2014年,雅詩(shī)蘭黛在亞太地區(qū)的銷售額為22.3億美元;經(jīng)過(guò)多年的迅猛增長(zhǎng),這一數(shù)字在2021年達(dá)到了54.9億美元的峰值。那一年,雅詩(shī)蘭黛在亞洲的市場(chǎng)份額超過(guò)了美洲。亞洲市場(chǎng)約占雅詩(shī)蘭黛當(dāng)年收入的34%,遠(yuǎn)高于大多數(shù)西方公司在中國(guó)市場(chǎng)所占的份額——這使得雅詩(shī)蘭黛在中國(guó)消費(fèi)市場(chǎng)形勢(shì)惡化時(shí)更加脆弱。
誠(chéng)然,疫情是罪魁禍?zhǔn)字弧T谝咔楸l(fā)初期,亞洲消費(fèi)者與北美和歐洲消費(fèi)者一樣,在護(hù)膚品上的支出有所增加——這是整體消費(fèi)者關(guān)注健康的一部分,從而提升了雅詩(shī)蘭黛的銷售額。但好景不長(zhǎng),疫情對(duì)中國(guó)市場(chǎng)造成了嚴(yán)重破壞。由于旅游受限,旅游零售額大幅下降。由于消費(fèi)者變得謹(jǐn)慎,奢侈品變得可有可無(wú)。隨著中國(guó)經(jīng)濟(jì)艱難從疫情中復(fù)蘇,年輕消費(fèi)者的高失業(yè)率加劇了困境,同時(shí)越來(lái)越多的消費(fèi)者傾向于嘗試本土品牌。
雅詩(shī)蘭黛的亞太區(qū)業(yè)務(wù)已連續(xù)三年下滑:2024財(cái)年的銷售額為48.9億美元,比2021年的峰值低16%。但收入下降只是問(wèn)題的一部分。畢竟,事實(shí)證明,中國(guó)市場(chǎng)近來(lái)一直困擾著許多其他西方公司,尤其是蘋果(Apple)和星巴克(Starbucks),以及法國(guó)奢侈品集團(tuán)路威酩軒集團(tuán)(LVMH),以及寶潔公司和日本資生堂(Shiseido)等美容行業(yè)的競(jìng)爭(zhēng)對(duì)手。
但雅詩(shī)蘭黛在預(yù)期中國(guó)市場(chǎng)繁榮(如今像蛋奶酥一樣滑落)的情況下投入了巨額資金,如今這些投資正反噬該公司。例如,雅詩(shī)蘭黛2018年投資10億美元在日本建立了一家制造工廠,以便更快地為中國(guó)消費(fèi)者提供產(chǎn)品。如今,由于需求疲軟,該工廠的產(chǎn)量下降,產(chǎn)能過(guò)剩導(dǎo)致公司利潤(rùn)流失。
供應(yīng)鏈問(wèn)題也加劇了中國(guó)市場(chǎng)危機(jī)。根據(jù)彭博社2023年的一篇報(bào)道,雅詩(shī)蘭黛不得不提前數(shù)月向中國(guó)免稅店發(fā)送商品,以便備貨,這使得公司沒(méi)有足夠的空間通過(guò)調(diào)整庫(kù)存來(lái)應(yīng)對(duì)銷售趨勢(shì)的突然或長(zhǎng)期變化。當(dāng)中國(guó)終于在2023年重新開(kāi)放時(shí),該公司運(yùn)送了大量商品,結(jié)果卻發(fā)現(xiàn)這些商品滯留在商店里,因?yàn)樗鼈兊诌_(dá)的時(shí)間恰逢中國(guó)奢侈品市場(chǎng)和整體經(jīng)濟(jì)大幅放緩。
從那時(shí)起,該公司就一直努力清理未售出庫(kù)存,但損失慘重,而且花費(fèi)的時(shí)間也超出了最初預(yù)期。這一遺留問(wèn)題正是導(dǎo)致華爾街持觀望態(tài)度的核心原因,而且目前還看不到緩解跡象。貝恩咨詢公司(Bain & Co.)的數(shù)據(jù)顯示,中國(guó)大陸奢侈品市場(chǎng)2024年萎縮18%至20%,回落至2020年的水平。貝恩咨詢公司預(yù)計(jì),在中國(guó)經(jīng)濟(jì)刺激措施生效之前,今年的銷售額將持平。
本土憂傷
中國(guó)并非雅詩(shī)蘭黛唯一陷入困境的市場(chǎng)。在其本土市場(chǎng)美國(guó),雅詩(shī)蘭黛的市場(chǎng)份額也在不斷下滑,而法國(guó)巨頭歐萊雅集團(tuán)(L'Oréal)則樂(lè)于填補(bǔ)空缺,甚至在所謂的名品市場(chǎng)(即業(yè)內(nèi)所說(shuō)的奢侈品市場(chǎng))也是如此。
多年來(lái),該公司在美國(guó)的收入一直依賴于在內(nèi)曼·馬庫(kù)斯(Neiman Marcus)或薩克斯(Saks)(偶爾也包括好市多(Costco)銷售海藍(lán)之謎、在梅西百貨(Macy 's)銷售魅可或在諾德斯特姆(Nordstrom)銷售艾凡達(dá)。隨著百貨公司在2010年代逐漸失去光彩,雅詩(shī)蘭黛將更多銷售轉(zhuǎn)向了更受歡迎、相對(duì)低端但增長(zhǎng)更快的零售商,比如商業(yè)廣場(chǎng)的知名品牌Ulta Beauty和路威酩軒集團(tuán)旗下的絲芙蘭(Sephora)。傅懿德數(shù)年前對(duì)《財(cái)富》雜志表示:“如果Ulta能提供良好的展示、客流量、培訓(xùn)和體驗(yàn),那么商業(yè)廣場(chǎng)也是不錯(cuò)的選擇?!?/p>
然而,盡管雅詩(shī)蘭黛向更多的零售平臺(tái)進(jìn)行了擴(kuò)張,但這并未能保護(hù)其在美國(guó)的銷售業(yè)績(jī)。當(dāng)然,這并不意味著完全沒(méi)有機(jī)會(huì):根據(jù)數(shù)據(jù)研究公司Circana的報(bào)告,2024年前九個(gè)月,美國(guó)名品市場(chǎng)實(shí)現(xiàn)了7%的增長(zhǎng)。但這一數(shù)據(jù)也凸顯了雅詩(shī)蘭黛在美洲地區(qū),尤其是美國(guó)市場(chǎng)的銷售疲軟態(tài)勢(shì)。雅詩(shī)蘭黛在美國(guó)的銷售額在2024財(cái)年僅增長(zhǎng)了1%。
這些困境促使雅詩(shī)蘭黛做出了數(shù)年前還難以想象的舉動(dòng)。為了重振其同名品牌——這一曾在1946年由約瑟芬·埃絲特·門澤爾(Josephine Esther Mentzer)引領(lǐng)美容行業(yè)變革的品牌——該公司于10月份在亞馬遜上開(kāi)設(shè)了一家官方商店。然而,據(jù)《華爾街日?qǐng)?bào)》2023年的報(bào)道,這一舉措在家族內(nèi)部引發(fā)了分歧。創(chuàng)始人之子、威廉·勞德的父親倫納德·勞德(Leonard Lauder)對(duì)此表示反對(duì),他擔(dān)憂在亞馬遜上銷售產(chǎn)品會(huì)損害品牌的聲譽(yù)。
代溝
從雅詩(shī)蘭黛遲遲才決定進(jìn)駐亞馬遜這一舉動(dòng)中,我們不難看出,該公司的部分困境似乎與代溝問(wèn)題息息相關(guān)。盡管雅詩(shī)蘭黛收購(gòu)了一些備受年輕人喜愛(ài)的品牌,但它一直在努力適應(yīng)千禧一代和Z世代的購(gòu)物習(xí)慣與品味,盡管這些年輕消費(fèi)群體已日益成為奢侈品市場(chǎng)中的重要組成部分。
在這個(gè)網(wǎng)紅不斷推廣新興美容品牌的世界里,該公司的創(chuàng)新步伐相對(duì)緩慢且呆板。WSL Strategic Retail首席執(zhí)行官溫迪·利布曼(Wendy Liebmann)表示:“在過(guò)去10年里,創(chuàng)新的源泉來(lái)自于那些誕生于普通人家廚房水槽旁的新品牌,它們面向的是追求更清潔、健康、有效產(chǎn)品的年輕受眾。雅詩(shī)蘭黛本身并不愿意顛覆部分較為成熟的業(yè)務(wù)?!?/p>
其中一個(gè)由網(wǎng)紅推動(dòng)的趨勢(shì)是皮膚科產(chǎn)品熱潮——這些護(hù)膚品的配方旨在修復(fù)或至少避免損傷使用者的皮膚。歐萊雅在雅詩(shī)蘭黛之前就加入了皮膚護(hù)理產(chǎn)品熱潮,旗下產(chǎn)品包括2017年收購(gòu)的適樂(lè)膚(CeraVe)和次年收購(gòu)的理膚泉(La Roche-Posay)。相比之下,雅詩(shī)蘭黛直到2021年才成為加拿大公司Deciem的大股東,看中的是其較低的定價(jià)和在被稱為“護(hù)膚達(dá)人”的人群中取得的進(jìn)展。
隨著社交媒體不斷激發(fā)人們對(duì)新奇事物的渴望,那些更加年輕、靈活的品牌一直在利用這一趨勢(shì)。例如,自2020年以來(lái),e.l.f Beauty的銷售額幾乎翻了兩番,并在去年成為價(jià)值10億美元的品牌,而這其中有一部分增長(zhǎng)正是得益于雅詩(shī)蘭黛市場(chǎng)份額的縮減。e.l.f Beauty深受那些精通Instagram的年輕購(gòu)物者的喜愛(ài),同時(shí),由于其運(yùn)營(yíng)成本相對(duì)較低,也使其能夠保持可觀的利潤(rùn)空間。
艱巨的任務(wù)
要解決這些問(wèn)題,新任首席執(zhí)行官要做的事情很多。自10月底德·拉·法維里被任命為首席執(zhí)行官以來(lái),該公司股價(jià)上漲了約25%,但仍遠(yuǎn)低于數(shù)年前的高點(diǎn)。與此同時(shí),德·拉·法維里是傅懿德最終存在缺陷的戰(zhàn)略的主要策劃者,這一事實(shí)削弱了投資者的熱情。富國(guó)銀行(Wells Fargo)分析師在最近一份研究報(bào)告中表示,他們對(duì)于任何復(fù)蘇跡象能否持久持“懷疑態(tài)度”。

德·拉·法維里也將減少來(lái)自創(chuàng)始家族的直接指導(dǎo):雖然董事會(huì)中仍有很多勞德家族成員,但隨著簡(jiǎn)和威廉的離開(kāi),高管層有史以來(lái)首次不再包含勞德家族成員。
分析人士一致認(rèn)為,德·拉·法維里之所以被選中擔(dān)任這一要職,很可能是因?yàn)樗麑?duì)這家復(fù)雜的公司有深入了解,并能迅速采取行動(dòng);該公司似乎認(rèn)為,這種經(jīng)驗(yàn)比聘請(qǐng)一位具備轉(zhuǎn)型經(jīng)驗(yàn)的變革者更為重要。麥肯錫最近的一份報(bào)告預(yù)測(cè),到2028年,美容行業(yè)的銷售額將達(dá)到5900億美元,雅詩(shī)蘭黛必須做好搶占份額的準(zhǔn)備。
傅懿德本人在10月份就向投資者透露了其繼任者需要做的事情。他說(shuō):“我們需要品牌建設(shè)者,但我們也需要有緊迫感、行動(dòng)迅速、且勇于實(shí)施必要變革的人?!比缃?,他的接班人將有機(jī)會(huì)證明自己能否助力這家標(biāo)志性企業(yè)完成轉(zhuǎn)型。(財(cái)富中文網(wǎng))
譯者:中慧言-王芳
周二,雅詩(shī)蘭黛(Estée Lauder)公布了2025財(cái)年第二季度財(cái)報(bào)。報(bào)告期內(nèi),雅詩(shī)蘭黛集團(tuán)凈銷售額為40.04億美元,下滑6%;凈利潤(rùn)虧損5.8億美元,去年同期凈利潤(rùn)則為5.74億美元。雅詩(shī)蘭黛集團(tuán)還表示將裁減5800至7000個(gè)工作崗位,這是雅詩(shī)蘭黛集團(tuán)近10年來(lái)最大規(guī)模的裁員計(jì)劃。
早在10月,雅詩(shī)蘭黛(旗下?lián)碛绪瓤桑∕AC)、艾凡達(dá)(Aveda)、Le Labo 和倩碧(Clinique)等全球知名奢侈品牌)發(fā)布了一份極為慘淡的財(cái)報(bào),為了保留現(xiàn)金,該公司將股息削減了近一半,此舉令股東們驚愕不已。該公司不僅未能粉飾這一糟糕局面,還撤回了財(cái)務(wù)預(yù)期,這對(duì)投資者而言無(wú)疑是一記沉重的打擊。就在11月的那一天,其股價(jià)暴跌21%,創(chuàng)下這家擁 79年歷史的公司有史以來(lái)最大的單日跌幅。
雅詩(shī)蘭黛在過(guò)去兩年中一再下調(diào)預(yù)期,這一事實(shí)只會(huì)讓人覺(jué)得公司高管對(duì)業(yè)務(wù)狀況毫無(wú)頭緒。事實(shí)上,管理層也暗示,對(duì)于由長(zhǎng)期在華銷售下滑導(dǎo)致的利潤(rùn)銳減等問(wèn)題何時(shí)能夠終結(jié),他們也毫無(wú)把握。Stansberry Research公司的著名投資人惠特尼·蒂爾森(Whitney Tilson)在隨后發(fā)表的一篇文章中寫(xiě)道:"雅詩(shī)蘭黛曾是一家卓越的公司......但鑒于利潤(rùn)大幅下滑,我不確定它是否仍然是?!钡贍柹a(bǔ)充說(shuō),誠(chéng)然,雅詩(shī)蘭黛擁有強(qiáng)大的品牌,但他抨擊該公司“管理極為不善”。
這些數(shù)字無(wú)疑為蒂爾森等批評(píng)者的觀點(diǎn)提供了支撐。事實(shí)上,這家標(biāo)志性的美容公司在三年多的時(shí)間里經(jīng)歷了全面崩潰,收入和利潤(rùn)都受到了重創(chuàng)。投資者也深受其害:自2022年1月創(chuàng)下374.20美元的歷史高點(diǎn)以來(lái),股價(jià)已下跌了78%。
按市值計(jì)算,過(guò)去三年的股價(jià)暴跌已導(dǎo)致該公司市值蒸發(fā)逾1000億美元。這對(duì)創(chuàng)始人勞德家族來(lái)說(shuō)尤其是一記重拳,該家族持有公司近35%的流通股(以及84%的投票權(quán))。該公司拒絕置評(píng)。
在截至6月30日的2024財(cái)年,雅詩(shī)蘭黛的收入為156億美元,比2022年的峰值下降了12%。銷售額呈現(xiàn)出下滑趨勢(shì),而利潤(rùn)更是遭遇了斷崖式的下跌。該財(cái)年的凈利潤(rùn)為4.09億美元,較上年同期下降60%。在本財(cái)年第一季度,也就是10月災(zāi)難性的那一天,公司凈虧損1.56億美元,這加劇了人們對(duì)雅詩(shī)蘭黛未來(lái)業(yè)績(jī)進(jìn)一步惡化的擔(dān)憂。
不管是否存在“管理極為不善”的問(wèn)題,該公司顯然未能適應(yīng)快速變化的奢侈品市場(chǎng)。更重要的是,雅詩(shī)蘭黛如今的困境在于,它未能適時(shí)調(diào)整三至五年前看似可行的戰(zhàn)略。在時(shí)任首席執(zhí)行官傅懿德(Fabrizio Freda)的領(lǐng)導(dǎo)下,該公司對(duì)中國(guó)奢侈品市場(chǎng)的巨大押注助力雅詩(shī)蘭黛在2010年代實(shí)現(xiàn)飛速發(fā)展,但如今卻成為拖累其業(yè)績(jī)的主要因素。與此同時(shí),在嬰兒潮一代和X世代中大受歡迎的雅詩(shī)蘭黛護(hù)膚品和化妝品品牌卻未能贏得40歲以下消費(fèi)者的青睞。
正如《華爾街日?qǐng)?bào)》報(bào)道的那樣,在雅詩(shī)蘭黛深陷困境之際,勞德家族內(nèi)部出現(xiàn)了兩大派系的分歧,他們?cè)谌绾味糁乒绢j勢(shì)的問(wèn)題上各持己見(jiàn)。公司首席數(shù)字官簡(jiǎn)·勞德(Jane Lauder)希望雅詩(shī)蘭黛采取更大膽的舉措來(lái)吸引更年輕的消費(fèi)者,而她的堂兄威廉·勞德(William Lauder,前執(zhí)行主席、前首席執(zhí)行官,也是公司創(chuàng)始人的孫子)則對(duì)傅懿德的戰(zhàn)略持贊成態(tài)度。
過(guò)去三個(gè)月里,簡(jiǎn)·勞德、威廉·勞德和傅懿德都已離開(kāi)公司高層,因此本周的投資者電話會(huì)議將由雅詩(shī)蘭黛內(nèi)部資深人士斯特凡·德·拉·法維里(Stéphane de La Faverie)首次主持。這位新任首席執(zhí)行官將有機(jī)會(huì)向投資者介紹公司在最終重回正軌方面的最新進(jìn)展或不足。
德·拉·法維里將肩負(fù)重任,終結(jié)公司在華銷售頹勢(shì),提升全球供應(yīng)鏈效率,通過(guò)更精準(zhǔn)有效地利用TikTok等平臺(tái)來(lái)吸引年輕消費(fèi)者,并重振日益與年長(zhǎng)消費(fèi)者相關(guān)聯(lián)的核心品牌。與此同時(shí),在推進(jìn)這一系列舉措的過(guò)程中,他還必須滿足于仍然對(duì)公司擁有絕對(duì)控制權(quán)的創(chuàng)始家族的期望——他們絕不會(huì)接受雅詩(shī)蘭黛在奢侈品競(jìng)爭(zhēng)中屈居人后。
隕落前的偉大十年
在傅懿德的領(lǐng)導(dǎo)下,雅詩(shī)蘭黛多年來(lái)一直是美容業(yè)巨頭。傅懿德是寶潔公司(Procter & Gamble)前高管,曾在其零食業(yè)務(wù)部門擔(dān)任領(lǐng)導(dǎo)職務(wù)。他于2008年3月加入雅詩(shī)蘭黛,擔(dān)任總裁兼首席運(yùn)營(yíng)官。16個(gè)月后,他晉升為首席執(zhí)行官,成為有史以來(lái)首位勞德家族成員之外擔(dān)任這一職務(wù)的人。
投資者和分析人士認(rèn)為,出生于意大利并在當(dāng)?shù)亟邮芙逃母弟驳聦殱嵐竟噍數(shù)呢?cái)務(wù)和專業(yè)紀(jì)律帶到了這家美容公司,并使其技術(shù)實(shí)現(xiàn)現(xiàn)代化。傅懿德在處理家族事務(wù)時(shí),還得到了前任首席執(zhí)行官威廉·勞德的支持。
從2009年傅懿德上任到2022年創(chuàng)下歷史新高,雅詩(shī)蘭黛的股價(jià)上漲了643%。在他任職的最初幾年里,傅懿德將公司的業(yè)務(wù)重點(diǎn)聚焦于高端和全奢華產(chǎn)品上。公司的產(chǎn)品組合如今包括24個(gè)品牌。該公司的收入從2010年的78億美元增加了一倍多,到2022年達(dá)到了177億美元的峰值。
傅懿德在2009年至2024年間擔(dān)任雅詩(shī)蘭黛首席執(zhí)行官,在雅詩(shī)蘭黛近期業(yè)績(jī)下滑之前,他帶領(lǐng)雅詩(shī)蘭黛走過(guò)了數(shù)年的繁榮時(shí)期。
在傅懿德時(shí)代,雅詩(shī)蘭黛還進(jìn)行了大量收購(gòu),旨在贏得年輕消費(fèi)者的青睞。雖然雅詩(shī)蘭黛同名品牌及其他奢侈護(hù)膚產(chǎn)品如海藍(lán)之謎(La Mer)銷量巨大,但它們確實(shí)迎合了年齡較大的客戶群。傅懿德收購(gòu)的品牌包括香水品牌 Le Labo、化妝品品牌 Two Faced 以及加拿大的護(hù)膚品牌Decium和韓國(guó)的Dr. Jart。
更重要的是,傅懿德很早就對(duì)中國(guó)奢侈品市場(chǎng)下了重注。這一押注讓雅詩(shī)蘭黛一度獲利頗豐,但如今卻一直困擾著它。
中國(guó)綜合癥
與許多西方奢侈品公司的高管一樣,傅懿德也無(wú)法抗拒中國(guó)市場(chǎng)的召喚。在疫情爆發(fā)前幾年,零售專家就預(yù)測(cè),中國(guó)將與美國(guó)并駕齊驅(qū),甚至超越美國(guó),成為世界上最大的奢侈品市場(chǎng)。原因不難理解:根據(jù)麥肯錫(McKinsey)幾年前的一份報(bào)告,僅從2008年到2014年,中國(guó)購(gòu)買奢侈品的家庭數(shù)量就翻了一番。
很快,奢華購(gòu)物中心在上海和北京這樣的商業(yè)中心如雨后春筍般涌現(xiàn),蒂芙尼(Tiffany)和路易威登(Louis Vuitton)等品牌紛紛入駐。在勞德家族的支持下,傅懿德抓住了這一機(jī)遇,在中國(guó)各地開(kāi)設(shè)門店,并建立起分銷網(wǎng)絡(luò)。雅詩(shī)蘭黛比大多數(shù)西方美妝品牌更早進(jìn)入中國(guó)市場(chǎng),不僅在大城市穩(wěn)固根基,而且在西方品牌涉足較少但潛在需求很大的所謂二三線城市站穩(wěn)腳跟。它還在“旅游零售”領(lǐng)域建立了強(qiáng)大影響力,在大型新機(jī)場(chǎng)開(kāi)設(shè)門店,并在特別受中國(guó)購(gòu)物者歡迎的免稅店中占據(jù)重要地位。
很長(zhǎng)一段時(shí)間里,傅懿德的策略都很奏效:2014年,雅詩(shī)蘭黛在亞太地區(qū)的銷售額為22.3億美元;經(jīng)過(guò)多年的迅猛增長(zhǎng),這一數(shù)字在2021年達(dá)到了54.9億美元的峰值。那一年,雅詩(shī)蘭黛在亞洲的市場(chǎng)份額超過(guò)了美洲。亞洲市場(chǎng)約占雅詩(shī)蘭黛當(dāng)年收入的34%,遠(yuǎn)高于大多數(shù)西方公司在中國(guó)市場(chǎng)所占的份額——這使得雅詩(shī)蘭黛在中國(guó)消費(fèi)市場(chǎng)形勢(shì)惡化時(shí)更加脆弱。
誠(chéng)然,疫情是罪魁禍?zhǔn)字?。在疫情爆發(fā)初期,亞洲消費(fèi)者與北美和歐洲消費(fèi)者一樣,在護(hù)膚品上的支出有所增加——這是整體消費(fèi)者關(guān)注健康的一部分,從而提升了雅詩(shī)蘭黛的銷售額。但好景不長(zhǎng),疫情對(duì)中國(guó)市場(chǎng)造成了嚴(yán)重破壞。由于旅游受限,旅游零售額大幅下降。由于消費(fèi)者變得謹(jǐn)慎,奢侈品變得可有可無(wú)。隨著中國(guó)經(jīng)濟(jì)艱難從疫情中復(fù)蘇,年輕消費(fèi)者的高失業(yè)率加劇了困境,同時(shí)越來(lái)越多的消費(fèi)者傾向于嘗試本土品牌。
雅詩(shī)蘭黛的亞太區(qū)業(yè)務(wù)已連續(xù)三年下滑:2024財(cái)年的銷售額為48.9億美元,比2021年的峰值低16%。但收入下降只是問(wèn)題的一部分。畢竟,事實(shí)證明,中國(guó)市場(chǎng)近來(lái)一直困擾著許多其他西方公司,尤其是蘋果(Apple)和星巴克(Starbucks),以及法國(guó)奢侈品集團(tuán)路威酩軒集團(tuán)(LVMH),以及寶潔公司和日本資生堂(Shiseido)等美容行業(yè)的競(jìng)爭(zhēng)對(duì)手。
但雅詩(shī)蘭黛在預(yù)期中國(guó)市場(chǎng)繁榮(如今像蛋奶酥一樣滑落)的情況下投入了巨額資金,如今這些投資正反噬該公司。例如,雅詩(shī)蘭黛2018年投資10億美元在日本建立了一家制造工廠,以便更快地為中國(guó)消費(fèi)者提供產(chǎn)品。如今,由于需求疲軟,該工廠的產(chǎn)量下降,產(chǎn)能過(guò)剩導(dǎo)致公司利潤(rùn)流失。
供應(yīng)鏈問(wèn)題也加劇了中國(guó)市場(chǎng)危機(jī)。根據(jù)彭博社2023年的一篇報(bào)道,雅詩(shī)蘭黛不得不提前數(shù)月向中國(guó)免稅店發(fā)送商品,以便備貨,這使得公司沒(méi)有足夠的空間通過(guò)調(diào)整庫(kù)存來(lái)應(yīng)對(duì)銷售趨勢(shì)的突然或長(zhǎng)期變化。當(dāng)中國(guó)終于在2023年重新開(kāi)放時(shí),該公司運(yùn)送了大量商品,結(jié)果卻發(fā)現(xiàn)這些商品滯留在商店里,因?yàn)樗鼈兊诌_(dá)的時(shí)間恰逢中國(guó)奢侈品市場(chǎng)和整體經(jīng)濟(jì)大幅放緩。
從那時(shí)起,該公司就一直努力清理未售出庫(kù)存,但損失慘重,而且花費(fèi)的時(shí)間也超出了最初預(yù)期。這一遺留問(wèn)題正是導(dǎo)致華爾街持觀望態(tài)度的核心原因,而且目前還看不到緩解跡象。貝恩咨詢公司(Bain & Co.)的數(shù)據(jù)顯示,中國(guó)大陸奢侈品市場(chǎng)2024年萎縮18%至20%,回落至2020年的水平。貝恩咨詢公司預(yù)計(jì),在中國(guó)經(jīng)濟(jì)刺激措施生效之前,今年的銷售額將持平。
本土憂傷
中國(guó)并非雅詩(shī)蘭黛唯一陷入困境的市場(chǎng)。在其本土市場(chǎng)美國(guó),雅詩(shī)蘭黛的市場(chǎng)份額也在不斷下滑,而法國(guó)巨頭歐萊雅集團(tuán)(L'Oréal)則樂(lè)于填補(bǔ)空缺,甚至在所謂的名品市場(chǎng)(即業(yè)內(nèi)所說(shuō)的奢侈品市場(chǎng))也是如此。
多年來(lái),該公司在美國(guó)的收入一直依賴于在內(nèi)曼·馬庫(kù)斯(Neiman Marcus)或薩克斯(Saks)(偶爾也包括好市多(Costco)銷售海藍(lán)之謎、在梅西百貨(Macy 's)銷售魅可或在諾德斯特姆(Nordstrom)銷售艾凡達(dá)。隨著百貨公司在2010年代逐漸失去光彩,雅詩(shī)蘭黛將更多銷售轉(zhuǎn)向了更受歡迎、相對(duì)低端但增長(zhǎng)更快的零售商,比如商業(yè)廣場(chǎng)的知名品牌Ulta Beauty和路威酩軒集團(tuán)旗下的絲芙蘭(Sephora)。傅懿德數(shù)年前對(duì)《財(cái)富》雜志表示:“如果Ulta能提供良好的展示、客流量、培訓(xùn)和體驗(yàn),那么商業(yè)廣場(chǎng)也是不錯(cuò)的選擇?!?/p>
然而,盡管雅詩(shī)蘭黛向更多的零售平臺(tái)進(jìn)行了擴(kuò)張,但這并未能保護(hù)其在美國(guó)的銷售業(yè)績(jī)。當(dāng)然,這并不意味著完全沒(méi)有機(jī)會(huì):根據(jù)數(shù)據(jù)研究公司Circana的報(bào)告,2024年前九個(gè)月,美國(guó)名品市場(chǎng)實(shí)現(xiàn)了7%的增長(zhǎng)。但這一數(shù)據(jù)也凸顯了雅詩(shī)蘭黛在美洲地區(qū),尤其是美國(guó)市場(chǎng)的銷售疲軟態(tài)勢(shì)。雅詩(shī)蘭黛在美國(guó)的銷售額在2024財(cái)年僅增長(zhǎng)了1%。
這些困境促使雅詩(shī)蘭黛做出了數(shù)年前還難以想象的舉動(dòng)。為了重振其同名品牌——這一曾在1946年由約瑟芬·埃絲特·門澤爾(Josephine Esther Mentzer)引領(lǐng)美容行業(yè)變革的品牌——該公司于10月份在亞馬遜上開(kāi)設(shè)了一家官方商店。然而,據(jù)《華爾街日?qǐng)?bào)》2023年的報(bào)道,這一舉措在家族內(nèi)部引發(fā)了分歧。創(chuàng)始人之子、威廉·勞德的父親倫納德·勞德(Leonard Lauder)對(duì)此表示反對(duì),他擔(dān)憂在亞馬遜上銷售產(chǎn)品會(huì)損害品牌的聲譽(yù)。
代溝
從雅詩(shī)蘭黛遲遲才決定進(jìn)駐亞馬遜這一舉動(dòng)中,我們不難看出,該公司的部分困境似乎與代溝問(wèn)題息息相關(guān)。盡管雅詩(shī)蘭黛收購(gòu)了一些備受年輕人喜愛(ài)的品牌,但它一直在努力適應(yīng)千禧一代和Z世代的購(gòu)物習(xí)慣與品味,盡管這些年輕消費(fèi)群體已日益成為奢侈品市場(chǎng)中的重要組成部分。
在這個(gè)網(wǎng)紅不斷推廣新興美容品牌的世界里,該公司的創(chuàng)新步伐相對(duì)緩慢且呆板。WSL Strategic Retail首席執(zhí)行官溫迪·利布曼(Wendy Liebmann)表示:“在過(guò)去10年里,創(chuàng)新的源泉來(lái)自于那些誕生于普通人家廚房水槽旁的新品牌,它們面向的是追求更清潔、健康、有效產(chǎn)品的年輕受眾。雅詩(shī)蘭黛本身并不愿意顛覆部分較為成熟的業(yè)務(wù)。”
其中一個(gè)由網(wǎng)紅推動(dòng)的趨勢(shì)是皮膚科產(chǎn)品熱潮——這些護(hù)膚品的配方旨在修復(fù)或至少避免損傷使用者的皮膚。歐萊雅在雅詩(shī)蘭黛之前就加入了皮膚護(hù)理產(chǎn)品熱潮,旗下產(chǎn)品包括2017年收購(gòu)的適樂(lè)膚(CeraVe)和次年收購(gòu)的理膚泉(La Roche-Posay)。相比之下,雅詩(shī)蘭黛直到2021年才成為加拿大公司Deciem的大股東,看中的是其較低的定價(jià)和在被稱為“護(hù)膚達(dá)人”的人群中取得的進(jìn)展。
隨著社交媒體不斷激發(fā)人們對(duì)新奇事物的渴望,那些更加年輕、靈活的品牌一直在利用這一趨勢(shì)。例如,自2020年以來(lái),e.l.f Beauty的銷售額幾乎翻了兩番,并在去年成為價(jià)值10億美元的品牌,而這其中有一部分增長(zhǎng)正是得益于雅詩(shī)蘭黛市場(chǎng)份額的縮減。e.l.f Beauty深受那些精通Instagram的年輕購(gòu)物者的喜愛(ài),同時(shí),由于其運(yùn)營(yíng)成本相對(duì)較低,也使其能夠保持可觀的利潤(rùn)空間。
艱巨的任務(wù)
要解決這些問(wèn)題,新任首席執(zhí)行官要做的事情很多。自10月底德·拉·法維里被任命為首席執(zhí)行官以來(lái),該公司股價(jià)上漲了約25%,但仍遠(yuǎn)低于數(shù)年前的高點(diǎn)。與此同時(shí),德·拉·法維里是傅懿德最終存在缺陷的戰(zhàn)略的主要策劃者,這一事實(shí)削弱了投資者的熱情。富國(guó)銀行(Wells Fargo)分析師在最近一份研究報(bào)告中表示,他們對(duì)于任何復(fù)蘇跡象能否持久持“懷疑態(tài)度”。
圖為斯特凡·德·拉·法維里在2022年的一次籌款活動(dòng)上發(fā)言,他于1月1日就任雅詩(shī)蘭黛首席執(zhí)行官。
德·拉·法維里也將減少來(lái)自創(chuàng)始家族的直接指導(dǎo):雖然董事會(huì)中仍有很多勞德家族成員,但隨著簡(jiǎn)和威廉的離開(kāi),高管層有史以來(lái)首次不再包含勞德家族成員。
分析人士一致認(rèn)為,德·拉·法維里之所以被選中擔(dān)任這一要職,很可能是因?yàn)樗麑?duì)這家復(fù)雜的公司有深入了解,并能迅速采取行動(dòng);該公司似乎認(rèn)為,這種經(jīng)驗(yàn)比聘請(qǐng)一位具備轉(zhuǎn)型經(jīng)驗(yàn)的變革者更為重要。麥肯錫最近的一份報(bào)告預(yù)測(cè),到2028年,美容行業(yè)的銷售額將達(dá)到5900億美元,雅詩(shī)蘭黛必須做好搶占份額的準(zhǔn)備。
傅懿德本人在10月份就向投資者透露了其繼任者需要做的事情。他說(shuō):“我們需要品牌建設(shè)者,但我們也需要有緊迫感、行動(dòng)迅速、且勇于實(shí)施必要變革的人。”如今,他的接班人將有機(jī)會(huì)證明自己能否助力這家標(biāo)志性企業(yè)完成轉(zhuǎn)型。(財(cái)富中文網(wǎng))
譯者:中慧言-王芳
Estée Lauder faces its next fraught rendezvous with Wall Street on Tuesday, when the struggling Fortune 500 beauty giant reports its latest quarterly earnings. But if its executives, including its brand-new CEO, are nervous, they can take solace in one thing: This week’s report almost certainly can’t be as bad as their last one.
Back in October, while releasing a particularly dismal earnings statement, Estée Lauder—whose globe-spanning luxury brands include MAC, Aveda, Le Labo, and Clinique—shocked shareholders by slashing its dividend by nearly half to preserve cash. Not only did the company fail to put any upbeat lipstick on that pig, it withdrew its financial forecasts, the kind of action that is very triggering for investors. Shares fell 21% that November day, the biggest one-day drop ever for the 79-year-old company.
The fact that Estée Lauder had repeatedly lowered its forecasts over the prior two years only fanned the sense that executives didn’t have a handle on the business. And indeed, management suggested it didn’t have a sense of when its problems, led by its long, profit-decimating China sales slide, might end. “Estée Lauder was an incredible company…but given the collapse in profits, I’m not sure it still is,” famed investor Whitney Tilson of Stansberry Research wrote in a subsequent paper. Yes, it has a strong brand, Tilson added, but he slammed the company as “totally mismanaged.”
The numbers certainly back up critics like Tilson. In fact, the totemic beauty company is more than three years into a meltdown that has crushed both revenue and profits. It has also clobbered investors: Since hitting an all-time high of $374.20 in January 2022, shares have slid an astounding 78%.
In market capitalization terms, the stock tumble of the last three years has stripped more than $100 billion from the company’s value. That’s an especially painful punch for the founding Lauder family, which holds nearly 35% of the company’s outstanding shares (and 84% of voting power). The company declined to comment.
In its fiscal 2024, which ended on June 30, Estée Lauder reported revenue of $15.6 billion, down 12% from its 2022 peak. Sales were slipping, but profit was in free fall. Net earnings of $409 million were down 60% from the year before. And in the first quarter of the current fiscal year—the one reported on that disastrous October day—the company reported a net loss of $156 million, fanning fears of further deterioration.
“Totally mismanaged” or not, it’s clear the company has failed to adapt to a rapidly churning luxury market. What’s more, Estée Lauder is suffering today from having failed to pivot away from strategies that looked great as recently as three to five years ago. A huge bet on China’s luxury market under then-CEO Fabrizio Freda helped the company soar in the 2010s, but has become a major drag on results today; meanwhile, Estée Lauder skin care and cosmetics brands that took off with boomers and Gen X have failed to win fans among consumers under 40.
The company’s stumbles have coincided with a schism between two factions among the Lauders over how to arrest the decline, as the Wall Street Journal has reported. That schism pitted Jane Lauder—the company’s chief digital officer, who wanted Estée Lauder to make bolder moves to appeal to younger shoppers—against her cousin William Lauder, the former executive chairman, former CEO, and grandson of the company’s namesake founder, who had favored Freda’s strategies.
Over the past three months, Jane and William Lauder and Freda have all left the C-suite, so the investors’ call this week will be the first with longtime Estée Lauder insider Stéphane de La Faverie at the helm. The new CEO will get a chance to update investors on the progress, or lack thereof, in finally getting the company back on track.
It will be on de La Faverie to end the company’s sales hemorrhage in China, make the company’s global supply chain more effective, appeal to younger shoppers by tapping more reliably into sites like TikTok—and reenergize a core group of brands increasingly associated with older shoppers. And he’ll have to do it all while managing the expectations of a founding family that’s still very much in control—and won’t settle for also-ran status in the luxury race.
A great decade before the fall
For years under Freda, Estée Lauder was a juggernaut. Freda, a former Procter & Gamble executive who had led P&G’s mammoth snacks business, joined Estée Lauder in March 2008 as president and chief operating officer. Sixteen months later, he became CEO, the first person from outside the Lauder family ever to fill that role.
Investors and analysts credit the Italian-born and -educated Freda with bringing the financial and professional discipline instilled at P&G to the beauty company, as well as with modernizing its tech. Freda also benefited from being championed by William Lauder, his immediate predecessor as CEO, in navigating family matters.
Between the day Freda started in 2009 and the day of its 2022 all-time high, Estée Lauder shares rose 643%. In his early years, Freda sharpened the focus of the company—whose portfolio now includes 24 brands—to concentrate on the higher end and full-on luxury. The company’s revenue more than doubled from $7.8 billion in 2010 to a peak of $17.7 billion in 2022.
Fabrizio Freda, CEO from 2009 through 2024, led Estée Lauder through several boom years before its recent slump.
LEXIE MORELAND/WWD/PENSKE MEDIA—GETTY IMAGES
During the Freda era, Estée Lauder also made a lot of acquisitions aimed at winning over younger consumers. While the namesake Estée Lauder brands and others like luxe skin care product La Mer enjoy mammoth sales, they do cater to an older clientele. Freda’s acquisitions have included fragrance brand Le Labo, makeup line Two Faced, and skin care brands Decium from Canada and Dr. Jart from Korea.
More fatefully, Freda was early in making a big bet on the Chinese luxury market. That bet would profit Estée Lauder enormously for a while—but is haunting it today.
China syndrome
Like many Western luxury executives, Freda could not resist the call of the Chinese market. For years before the pandemic, retail experts predicted that China would rival, perhaps even overtake, the United States as the top luxury market in the world. It’s easy to see why: According to a McKinsey report from a few years ago, from 2008 to 2014 alone, the number of Chinese households purchasing luxury products doubled.
Soon enough, luxury malls mushroomed in hubs Shanghai and Beijing, boasting Tiffany and Louis Vuitton stores. With the Lauder family’s blessing, Freda pounced on the opportunity—seeding stores throughout the country and building a distribution network. Estée Lauder wound up being earlier than most Western beauty brands to enter China, establishing itself not only in the major cities but in smaller so-called Tier 2 and Tier 3 cities where Western brands were less present—but potential demand was high. It also built a big presence in “travel retail,” with stores in massive new airports and a major presence in duty-free shops, locations particularly popular with Chinese shoppers.
For a long time, Freda’s strategy worked: In 2014, Estée Lauder’s sales in the Asia Pacific were $2.23 billion; years of blistering growth brought that total to a peak of $5.49 billion in 2021. That year, Asia was a bigger market for the company than the Americas. That represented around 34% of Estée Lauder’s revenue that year, much greater exposure than most Western companies had to China—which made the company that much more vulnerable when the Chinese consumer story turned sour.
COVID, of course, was one culprit. In the early days of the
pandemic, Asian consumers, like those in North America and Europe, spent more on skin care products—part of an overall consumer focus on wellness—lifting Estée Lauder’s sales. But soon enough, the pandemic wreaked havoc with the Chinese market. With travel curtailed, travel retail sales plummeted. Luxury items became expendable as consumers got nervous. As China struggled to recover economically from the pandemic, high unemployment among young Chinese consumers added to the pain, as did a growing inclination to try local brands.
Estée Lauder’s Asia Pacific business has fallen for three years in a row: Sales for fiscal 2024 came in at $4.89 billion, 16% below their 2021 peak. But falling revenue tells only part of the story. After all, China has proved vexing of late for many other Western companies, notably Apple and Starbucks, as well as French luxury conglomerate LVMH and rivals in the beauty industry like Procter & Gamble and Japan’s Shiseido.
But Estée Lauder made some particularly big investments, in anticipation of a China bonanza that fell like a soufflé, and those are now coming back to bite the company. For example, Estée Lauder invested $1 billion in 2018 to set up a manufacturing facility in Japan so it could more quickly serve Chinese consumers. That facility now produces less due to weaker demand, and the overcapacity is a drain on the company’s profit.
Supply-chain problems have also exacerbated the China crisis. According to a 2023 Bloomberg report, Estée Lauder had to send merchandise to duty-free shops in China months in advance so they were stocked, leaving the company with less room to react to any sudden or prolonged change in sales trends by changing up inventory. When China reopened in 2023 at long last, the company shipped a ton of merchandise—only to see those goods get stranded in stores, since their arrival coincided with a big slowdown in China’s luxury market there and its economy in general.
The company has been working ever since to clear out unsold inventory, at big losses, and it has taken longer than initially expected. That lingering problem is at the heart of why Wall Street is in wait-and-see mode—and there isn’t really much relief in sight. According to Bain & Co., mainland China’s luxury market shrank 18% to 20% in 2024, back down to 2020 levels. For this year, Bain expects sales to be flat before economic stimulus in China kicks in.
Home country blues
China is not the only market in which Estée Lauder has flailed. The company has lost market share in the United States, its home market, with French giant L’Oréal more than happy to pick up the slack, even in the so-called prestige segment of the market, an industry shorthand for luxury.
For years, the company’s U.S. revenue depended on sales of La Mer at Neiman Marcus or Saks (and occasionally Costco), MAC at Macy’s, or Aveda at Nordstrom. As department stores lost much of their luster in the 2010s, Estée Lauder shifted more of its sales to popular, and comparatively down-market, but faster growing retailers like strip-mall fixture Ulta Beauty and LVMH’s Sephora. “There is nothing wrong with strip malls if Ulta has a nice presentation, traffic, training, and experience,” Freda told Fortune a few years ago.
But expanding into more retail platforms hasn’t protected the company’s U.S. sales. It’s not like there’s no opportunity there: Data research firm Circana says that the U.S. prestige market rose 7% in the first nine months of 2024. But that just underscores Estée Lauder’s anemic Americas sales, primarily made up of the U.S., which rose only 1% in fiscal 2024.
These struggles have prompted Estée Lauder to do what would have been unthinkable just years ago. To revitalize its namesake brand that helped Estée Lauder herself, née Josephine Esther Mentzer, transform the beauty industry in 1946, the company launched a store on Amazon in October. That move was a source of division within the family, the Wall Street Journal reported in 2023. Leonard Lauder, son of the founder and father of William, was opposed to selling on Amazon, fearing it would dent the brand’s cachet.
A generation gap
As the company’s late arrival to Amazon suggests, part of Estée Lauder’s woes seems to be generational. Despite Freda’s purchases of some youth-friendly brands, the company has struggled to adapt to the shopping habits and tastes of millennials and Gen Z, even as those younger consumers have grown into a bigger segment of the luxury market.
The company has suffered from a relatively slow, stodgy pace of innovation in a world where new beauty brands are promoted nonstop by influencers. “In the last 10 years, the dynamic of innovation has come from newer brands that have just literally bubbled up from somebody’s kitchen sink aimed at a younger audience looking for cleaner, healthier, more effective products,” says Wendy Liebmann, CEO at WSL Strategic Retail. “Lauder itself was loath to disrupt some of their more established businesses.”
One such influencer-driven trend has been the craze for dermatological products—skin care wares formulated to repair, or at least avoid damaging, users’ skin. L’Oréal jumped on the dermatological product craze before Estée Lauder did with a roster that includes CeraVe, acquired in 2017, and La Roche-Posay, bought the following year. In contrast, it was 2021 before Estée Lauder became a majority owner of Canadian company Deciem, drawn to its lower pricing and its inroads with the skin care aficionados called “skintellectuals.”
With social media driving demand for novelty, younger, nimbler brands have been capitalizing. e.l.f Beauty, for instance, has nearly quadrupled in sales since 2020, becoming a billion-dollar brand last year, some of that at Lauder’s expense; it’s beloved by young, Instagram-savvy shoppers, and profitable thanks to low operating costs.
A tall order
Addressing these snags adds up to a big to-do list for the new CEO. Since de La Faverie was named CEO at the end of October, shares have risen about 25% but remain very far from their highs from a few years ago. At the same time, de La Faverie was a major architect of Freda’s ultimately flawed strategy, and that fact has tempered investors’ enthusiasm. In a recent research note, Wells Fargo analysts said they “don’t have confidence” yet in the durability of any green shoots.
Stéphane de La Faverie, pictured here speaking at a 2022 fundraiser, became Estée Lauder’s CEO on Jan. 1.
STEFANIE KEENAN/GETTY IMAGES FOR ESTéE LAUDER
De La Faverie will also have less immediate guidance from the founding family: While the board is still full of Lauders, with the departure of Jane and William the C-suite is without a Lauder for the first time ever.
Analysts agree that de La Faverie was likely chosen because he knows this complex company deeply and can act quickly; the company seems to believe that such experience is more important than hiring a change agent experienced with turnaround. A recent McKinsey report predicts the beauty sector will reach $590 billion by 2028, and Estée Lauder must be ready to grab its share.
Freda himself told investors in October what his successor needs to do. “We need brand builders, but we need also people that will act with urgency, speed, courage to make the needed changes,” he said. Now his apprentice will get the chance to show whether he can help this iconic company complete its makeover.