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DoorDash徐迅:我們還很渺小

JASON DEL REY
2025-02-16

它占據(jù)美國(guó)餐飲配送市場(chǎng)約三分之二的份額,去年?duì)I收突破100億美元。

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DoorDash聯(lián)合創(chuàng)始人兼首席執(zhí)行官徐迅。圖片來源:MARTINA ALBERTAZZI—BLOOMBERG/GETTY IMAGES

餐飲配送業(yè)巨頭DoorDash似乎有多重優(yōu)勢(shì)。

它占據(jù)美國(guó)餐飲配送市場(chǎng)約三分之二的份額,去年?duì)I收突破100億美元。最新發(fā)布的強(qiáng)勁財(cái)報(bào)提振了投資者信心,公司市值已超過830億美元。同時(shí),其不斷拓展的新業(yè)務(wù)線為未來幾年的持續(xù)增長(zhǎng)奠定了基礎(chǔ)。

但當(dāng)分析師本周詢問其首席執(zhí)行官徐迅,DoorDash的未來增長(zhǎng)將更多依賴新客戶獲取還是現(xiàn)有用戶消費(fèi)頻次提升時(shí),他坦率地分析了他對(duì)公司未來發(fā)展的看法。

他說道:“以我們耕耘最久的美國(guó)餐飲配送領(lǐng)域?yàn)槔?,我們的業(yè)務(wù)量仍不足全美餐飲業(yè)銷售額的10%。放眼全球,這個(gè)比例會(huì)更小?!?/p>

徐迅補(bǔ)充道:“結(jié)合人口基數(shù)考量,我們的市場(chǎng)滲透度可謂滄海一粟。因此我的答案其實(shí)是雙管齊下——既要提升滲透率,也要增加消費(fèi)頻次?!?/p>

無論這番表態(tài)意在調(diào)整市場(chǎng)預(yù)期,還是為投資者描繪成長(zhǎng)藍(lán)圖(后者的可能性更大),都折射出純餐飲配送行業(yè)仍處初級(jí)階段的現(xiàn)實(shí)。

在美國(guó)餐飲配送行業(yè),2013年成立、2020年上市的DoorDash能在與Uber Eats、GrubHub的競(jìng)爭(zhēng)中突圍,部分得益于其“農(nóng)村包圍城市”的戰(zhàn)略——郊區(qū)市場(chǎng)不僅競(jìng)爭(zhēng)較小,客單價(jià)也更高。疫情封控措施更助推了業(yè)務(wù)爆發(fā)式增長(zhǎng)。

近年來,公司逐步拓展至雜貨、非食品類零售配送,并在不破壞客戶體驗(yàn)的情況下謹(jǐn)慎發(fā)展在線廣告業(yè)務(wù)。

徐迅在財(cái)報(bào)電話會(huì)上強(qiáng)調(diào):“我認(rèn)為,對(duì)一款產(chǎn)品的成功最重要的是平衡廣告主需求與消費(fèi)者體驗(yàn),因?yàn)榻】档钠脚_(tái)生態(tài)始終是廣告業(yè)務(wù)的前提和根基?!?/p>

最新財(cái)報(bào)顯示,DoorDash季度營(yíng)收達(dá)29億美元,同比增長(zhǎng)25%;實(shí)現(xiàn)凈利潤(rùn)1.41億美元,較去年同期的1.51億美元虧損有顯著改善。

過去12個(gè)月,其股價(jià)翻倍至201美元。

DoorDash新推出的軟件平臺(tái),為餐飲零售商提供工具,通過自己的網(wǎng)站和應(yīng)用程序訂餐。對(duì)于這個(gè)平臺(tái),徐迅保持審慎樂觀,公司目前所解決的只是最容易實(shí)現(xiàn)的目標(biāo)。

他表示:“當(dāng)前我們僅解決了自主配送和訂餐的基礎(chǔ)需求,但要真正成為數(shù)字化領(lǐng)軍者,仍需突破更多邊界?!保ㄘ?cái)富中文網(wǎng))

譯者:劉進(jìn)龍

審校:汪皓

餐飲配送業(yè)巨頭DoorDash似乎有多重優(yōu)勢(shì)。

它占據(jù)美國(guó)餐飲配送市場(chǎng)約三分之二的份額,去年?duì)I收突破100億美元。最新發(fā)布的強(qiáng)勁財(cái)報(bào)提振了投資者信心,公司市值已超過830億美元。同時(shí),其不斷拓展的新業(yè)務(wù)線為未來幾年的持續(xù)增長(zhǎng)奠定了基礎(chǔ)。

但當(dāng)分析師本周詢問其首席執(zhí)行官徐迅,DoorDash的未來增長(zhǎng)將更多依賴新客戶獲取還是現(xiàn)有用戶消費(fèi)頻次提升時(shí),他坦率地分析了他對(duì)公司未來發(fā)展的看法。

他說道:“以我們耕耘最久的美國(guó)餐飲配送領(lǐng)域?yàn)槔覀兊臉I(yè)務(wù)量仍不足全美餐飲業(yè)銷售額的10%。放眼全球,這個(gè)比例會(huì)更小?!?/p>

徐迅補(bǔ)充道:“結(jié)合人口基數(shù)考量,我們的市場(chǎng)滲透度可謂滄海一粟。因此我的答案其實(shí)是雙管齊下——既要提升滲透率,也要增加消費(fèi)頻次?!?/p>

無論這番表態(tài)意在調(diào)整市場(chǎng)預(yù)期,還是為投資者描繪成長(zhǎng)藍(lán)圖(后者的可能性更大),都折射出純餐飲配送行業(yè)仍處初級(jí)階段的現(xiàn)實(shí)。

在美國(guó)餐飲配送行業(yè),2013年成立、2020年上市的DoorDash能在與Uber Eats、GrubHub的競(jìng)爭(zhēng)中突圍,部分得益于其“農(nóng)村包圍城市”的戰(zhàn)略——郊區(qū)市場(chǎng)不僅競(jìng)爭(zhēng)較小,客單價(jià)也更高。疫情封控措施更助推了業(yè)務(wù)爆發(fā)式增長(zhǎng)。

近年來,公司逐步拓展至雜貨、非食品類零售配送,并在不破壞客戶體驗(yàn)的情況下謹(jǐn)慎發(fā)展在線廣告業(yè)務(wù)。

徐迅在財(cái)報(bào)電話會(huì)上強(qiáng)調(diào):“我認(rèn)為,對(duì)一款產(chǎn)品的成功最重要的是平衡廣告主需求與消費(fèi)者體驗(yàn),因?yàn)榻】档钠脚_(tái)生態(tài)始終是廣告業(yè)務(wù)的前提和根基?!?/p>

最新財(cái)報(bào)顯示,DoorDash季度營(yíng)收達(dá)29億美元,同比增長(zhǎng)25%;實(shí)現(xiàn)凈利潤(rùn)1.41億美元,較去年同期的1.51億美元虧損有顯著改善。

過去12個(gè)月,其股價(jià)翻倍至201美元。

DoorDash新推出的軟件平臺(tái),為餐飲零售商提供工具,通過自己的網(wǎng)站和應(yīng)用程序訂餐。對(duì)于這個(gè)平臺(tái),徐迅保持審慎樂觀,公司目前所解決的只是最容易實(shí)現(xiàn)的目標(biāo)。

他表示:“當(dāng)前我們僅解決了自主配送和訂餐的基礎(chǔ)需求,但要真正成為數(shù)字化領(lǐng)軍者,仍需突破更多邊界?!保ㄘ?cái)富中文網(wǎng))

譯者:劉進(jìn)龍

審校:汪皓

Restaurant delivery giant DoorDash seemingly has a lot going for it.

It controls about two-thirds of the U.S. restaurant delivery sector and last year topped $10 billion in revenue. It posted a strong recent earnings report that encouraged investors and increased its market value to more than $83 billion. And it’s adding new business lines that could serve as the foundation for many years of future growth.

But when an analyst asked DoorDash CEO Tony Xu this week whether the company’s future growth would come more from attracting new customers or persuading existing DoorDash customers to order more frequently, he responded with a candid take on how far he thinks his company still has to go.

“If you took our oldest area of exploration, U.S. restaurants…we’re still single-digit percentages of the U.S. restaurant industry sales,” he said. “If you look at globally, that number would be even smaller.”

“And then if you added the population point that you made,” Xu added, “we are a speck of dust in terms of how penetrated we are. And I think, the answer is really both, in terms of penetration and frequency.”

Whether Xu was trying to temper expectations or, more likely, encourage investors to believe that DoorDash’s best days are yet to come, it served as a reminder of how the pure-play food delivery sector is still relatively nascent.

DoorDash, which launched in 2013 and went public in 2020, broke away from competitors like Uber Eats and GrubHub in the U.S. food delivery market partly by focusing on suburbs instead of big cities, where there was often less delivery competition and larger spending per order. Pandemic-era lockdowns also fueled massive growth.

In recent years, DoorDash has expanded into delivering from grocery stores and from non-food retailers, and has attempted to carefully expand its online advertising business in ways that don’t degrade the customer experience.

“I think the most important thing of getting the product right is making sure that we can balance the needs of the advertiser with the needs of the consumer,” Xu said on the earnings call, “because…the way I think about this is that a healthy marketplace always precedes and trumps an advertising business.”

In its latest quarter, DoorDash had $2.9 billion in revenue, a 25% gain from the same period a year earlier. Net profit was $141 million, versus a $151 million loss in the year-ago quarter.

Over the past 12 months, DoorDash’s shares have nearly doubled to $201.

Xu also cautioned that while he sees promise in DoorDash’s new software platform, which provides tools for restaurants and retailers to take orders through their own websites and apps, the company is currently addressing mostly low-hanging fruit.

“[W]e’re really only addressing a couple of problems with first-party delivery and first-party ordering,” he said, “but obviously if you think about how do you become a digital powerhouse, you’re going to have to do more than that.”

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