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歐洲競(jìng)爭(zhēng)力下滑,如何應(yīng)對(duì)扭轉(zhuǎn)不利局面?

MAURO MACCHI
2025-02-20

歐洲的經(jīng)濟(jì)增長(zhǎng)與生產(chǎn)率持續(xù)放緩,在創(chuàng)新領(lǐng)域的投資不足問(wèn)題依然突出。

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歐洲的競(jìng)爭(zhēng)力是今年世界經(jīng)濟(jì)論壇(World Economic Forum)的熱門(mén)話(huà)題,也將成為歐洲企業(yè)高管重返工作崗位后的首要議題。

當(dāng)前歐洲的經(jīng)濟(jì)增長(zhǎng)與生產(chǎn)率持續(xù)放緩,在創(chuàng)新領(lǐng)域的投資不足問(wèn)題依然突出。與北美和亞太地區(qū)相比,其研發(fā)投入的收入占比仍存在差距。

世界正經(jīng)歷快速變革。埃森哲(Accenture)近期的一項(xiàng)調(diào)研顯示,近四分之三(72%)的歐洲企業(yè)領(lǐng)袖預(yù)計(jì),2025年的變革力度將超越去年。然而,與北美同行相比,他們對(duì)應(yīng)對(duì)變革的準(zhǔn)備卻顯得不足。這種現(xiàn)狀令人擔(dān)憂(yōu),若不加干預(yù),恐將阻礙歐洲的發(fā)展進(jìn)程。

歐洲必須即刻采取協(xié)同行動(dòng),才能在全球舞臺(tái)上守住一席之地。

值得慶幸的是,可以找到解決方案。

重大技術(shù)變革為國(guó)家和地區(qū)創(chuàng)造了公平競(jìng)爭(zhēng)的機(jī)遇。作為互聯(lián)網(wǎng)時(shí)代以來(lái)最具顛覆性的技術(shù),生成式人工智能的普及正帶來(lái)這樣的契機(jī),讓歐洲有望實(shí)現(xiàn)自我革新,扭轉(zhuǎn)增長(zhǎng)疲軟態(tài)勢(shì)。

人工智能可以顯著提升生產(chǎn)力,部分行業(yè)的效率增幅或達(dá)30%。這些效益并非紙上談兵,商界領(lǐng)袖已開(kāi)始把握機(jī)遇。2025年,87%的企業(yè)高管計(jì)劃追加生成式AI投資,58%預(yù)計(jì)將在全公司范圍擴(kuò)展AI應(yīng)用,較2024年實(shí)現(xiàn)顯著躍升。

若部署得當(dāng),這將成為生產(chǎn)力和創(chuàng)新的顛覆性變量。但技術(shù)本身并非萬(wàn)能靈藥,企業(yè)如何應(yīng)用生成式AI比是否應(yīng)用更為關(guān)鍵。為充分釋放潛力,歐洲必須聚焦以人為本、構(gòu)建信任、打破孤島三大核心的AI應(yīng)用策略。

人工智能本身并非解決方案,唯有當(dāng)人們具備運(yùn)用它的技能、知識(shí)和自主權(quán)時(shí),才能創(chuàng)造驚人的結(jié)果。根據(jù)我們的模型測(cè)算,生成式AI可自動(dòng)化或增強(qiáng)歐洲高達(dá)44%的工作時(shí)長(zhǎng)。但是,技術(shù)投資遠(yuǎn)遠(yuǎn)超過(guò)人才投入:企業(yè)當(dāng)前在AI技術(shù)上的投入是員工技能重塑資金的三倍。這種失衡亟待糾正,技能重塑與升級(jí)必須成為首要任務(wù)。培訓(xùn)計(jì)劃不應(yīng)是一次性的行為,而需持續(xù)迭代以跟上AI的飛速發(fā)展。唯有讓全體員工(而非僅管理層)參與轉(zhuǎn)型,才能充分釋放變革紅利。

伴隨必要的教育培訓(xùn)而來(lái)的是信任構(gòu)建。盡管商界領(lǐng)袖對(duì)生成式AI的潛力持樂(lè)觀態(tài)度,許多員工卻心存疑慮。對(duì)失業(yè)的擔(dān)憂(yōu)普遍存在——三分之一(36%)的歐洲雇員認(rèn)為AI將導(dǎo)致裁員。全球范圍內(nèi),五分之三(60%)的勞動(dòng)者擔(dān)憂(yōu)AI會(huì)加劇工作壓力和職業(yè)倦怠。

這些擔(dān)憂(yōu)不容忽視。若放任不管,將延緩技術(shù)采用并限制其影響力。企業(yè)必須通過(guò)展現(xiàn)AI如何賦能而非取代人類(lèi)來(lái)彌合信任鴻溝。提供系統(tǒng)化培訓(xùn)、建立可靠透明的人工智能負(fù)責(zé)任使用準(zhǔn)則,將有助于緩解焦慮。超半數(shù)員工表示,如果能獲得這些資源,他們將更愿使用AI,這凸顯了教育培訓(xùn)與開(kāi)放溝通的重要性。

最后,零散的AI應(yīng)用不會(huì)實(shí)現(xiàn)商業(yè)領(lǐng)袖的預(yù)期。當(dāng)前生成式AI戰(zhàn)略往往各自為戰(zhàn),不同團(tuán)隊(duì)孤立進(jìn)行技術(shù)試驗(yàn)。這種碎片化模式既限制技術(shù)影響力,也阻礙企業(yè)釋放生產(chǎn)力提升、創(chuàng)新突破和投資回報(bào)等綜合效益。成功的秘訣在于各組織采取協(xié)同策略:制定清晰的AI實(shí)施路線(xiàn)圖,確保一個(gè)靈活可擴(kuò)展的數(shù)字化核心架構(gòu),從而快速規(guī)?;卣闲录夹g(shù)。值得注意的是,AI規(guī)模化不僅是技術(shù)挑戰(zhàn),更是組織挑戰(zhàn),需要健全的體系支撐、跨部門(mén)協(xié)作,以及將AI深度融入運(yùn)營(yíng)各環(huán)節(jié)的決心。

歐洲完全有能力引領(lǐng)這場(chǎng)變革——前提是致力于構(gòu)建聯(lián)盟計(jì)劃。這個(gè)以新型合作模式(至少在創(chuàng)始成員國(guó)之間)為基礎(chǔ)的項(xiàng)目,必須著力解決技術(shù)、基建、能源、半導(dǎo)體、教育培訓(xùn)等共同需求,并改善風(fēng)險(xiǎn)資本獲取渠道,培育能在全球范圍內(nèi)競(jìng)爭(zhēng)的歐洲領(lǐng)軍企業(yè)。

成功的工具已握在手中,現(xiàn)在是行動(dòng)的時(shí)候了。(財(cái)富中文網(wǎng))

本文作者莫羅·馬基現(xiàn)任埃森哲歐洲、中東與非洲地區(qū)首席執(zhí)行官。

Fortune.com上發(fā)表的評(píng)論文章中表達(dá)的觀點(diǎn),僅代表作者本人的觀點(diǎn),不能代表《財(cái)富》雜志的觀點(diǎn)和立場(chǎng)。

翻譯:劉進(jìn)龍

審校:汪皓

歐洲的競(jìng)爭(zhēng)力是今年世界經(jīng)濟(jì)論壇(World Economic Forum)的熱門(mén)話(huà)題,也將成為歐洲企業(yè)高管重返工作崗位后的首要議題。

當(dāng)前歐洲的經(jīng)濟(jì)增長(zhǎng)與生產(chǎn)率持續(xù)放緩,在創(chuàng)新領(lǐng)域的投資不足問(wèn)題依然突出。與北美和亞太地區(qū)相比,其研發(fā)投入的收入占比仍存在差距。

世界正經(jīng)歷快速變革。埃森哲(Accenture)近期的一項(xiàng)調(diào)研顯示,近四分之三(72%)的歐洲企業(yè)領(lǐng)袖預(yù)計(jì),2025年的變革力度將超越去年。然而,與北美同行相比,他們對(duì)應(yīng)對(duì)變革的準(zhǔn)備卻顯得不足。這種現(xiàn)狀令人擔(dān)憂(yōu),若不加干預(yù),恐將阻礙歐洲的發(fā)展進(jìn)程。

歐洲必須即刻采取協(xié)同行動(dòng),才能在全球舞臺(tái)上守住一席之地。

值得慶幸的是,可以找到解決方案。

重大技術(shù)變革為國(guó)家和地區(qū)創(chuàng)造了公平競(jìng)爭(zhēng)的機(jī)遇。作為互聯(lián)網(wǎng)時(shí)代以來(lái)最具顛覆性的技術(shù),生成式人工智能的普及正帶來(lái)這樣的契機(jī),讓歐洲有望實(shí)現(xiàn)自我革新,扭轉(zhuǎn)增長(zhǎng)疲軟態(tài)勢(shì)。

人工智能可以顯著提升生產(chǎn)力,部分行業(yè)的效率增幅或達(dá)30%。這些效益并非紙上談兵,商界領(lǐng)袖已開(kāi)始把握機(jī)遇。2025年,87%的企業(yè)高管計(jì)劃追加生成式AI投資,58%預(yù)計(jì)將在全公司范圍擴(kuò)展AI應(yīng)用,較2024年實(shí)現(xiàn)顯著躍升。

若部署得當(dāng),這將成為生產(chǎn)力和創(chuàng)新的顛覆性變量。但技術(shù)本身并非萬(wàn)能靈藥,企業(yè)如何應(yīng)用生成式AI比是否應(yīng)用更為關(guān)鍵。為充分釋放潛力,歐洲必須聚焦以人為本、構(gòu)建信任、打破孤島三大核心的AI應(yīng)用策略。

人工智能本身并非解決方案,唯有當(dāng)人們具備運(yùn)用它的技能、知識(shí)和自主權(quán)時(shí),才能創(chuàng)造驚人的結(jié)果。根據(jù)我們的模型測(cè)算,生成式AI可自動(dòng)化或增強(qiáng)歐洲高達(dá)44%的工作時(shí)長(zhǎng)。但是,技術(shù)投資遠(yuǎn)遠(yuǎn)超過(guò)人才投入:企業(yè)當(dāng)前在AI技術(shù)上的投入是員工技能重塑資金的三倍。這種失衡亟待糾正,技能重塑與升級(jí)必須成為首要任務(wù)。培訓(xùn)計(jì)劃不應(yīng)是一次性的行為,而需持續(xù)迭代以跟上AI的飛速發(fā)展。唯有讓全體員工(而非僅管理層)參與轉(zhuǎn)型,才能充分釋放變革紅利。

伴隨必要的教育培訓(xùn)而來(lái)的是信任構(gòu)建。盡管商界領(lǐng)袖對(duì)生成式AI的潛力持樂(lè)觀態(tài)度,許多員工卻心存疑慮。對(duì)失業(yè)的擔(dān)憂(yōu)普遍存在——三分之一(36%)的歐洲雇員認(rèn)為AI將導(dǎo)致裁員。全球范圍內(nèi),五分之三(60%)的勞動(dòng)者擔(dān)憂(yōu)AI會(huì)加劇工作壓力和職業(yè)倦怠。

這些擔(dān)憂(yōu)不容忽視。若放任不管,將延緩技術(shù)采用并限制其影響力。企業(yè)必須通過(guò)展現(xiàn)AI如何賦能而非取代人類(lèi)來(lái)彌合信任鴻溝。提供系統(tǒng)化培訓(xùn)、建立可靠透明的人工智能負(fù)責(zé)任使用準(zhǔn)則,將有助于緩解焦慮。超半數(shù)員工表示,如果能獲得這些資源,他們將更愿使用AI,這凸顯了教育培訓(xùn)與開(kāi)放溝通的重要性。

最后,零散的AI應(yīng)用不會(huì)實(shí)現(xiàn)商業(yè)領(lǐng)袖的預(yù)期。當(dāng)前生成式AI戰(zhàn)略往往各自為戰(zhàn),不同團(tuán)隊(duì)孤立進(jìn)行技術(shù)試驗(yàn)。這種碎片化模式既限制技術(shù)影響力,也阻礙企業(yè)釋放生產(chǎn)力提升、創(chuàng)新突破和投資回報(bào)等綜合效益。成功的秘訣在于各組織采取協(xié)同策略:制定清晰的AI實(shí)施路線(xiàn)圖,確保一個(gè)靈活可擴(kuò)展的數(shù)字化核心架構(gòu),從而快速規(guī)模化地整合新技術(shù)。值得注意的是,AI規(guī)?;粌H是技術(shù)挑戰(zhàn),更是組織挑戰(zhàn),需要健全的體系支撐、跨部門(mén)協(xié)作,以及將AI深度融入運(yùn)營(yíng)各環(huán)節(jié)的決心。

歐洲完全有能力引領(lǐng)這場(chǎng)變革——前提是致力于構(gòu)建聯(lián)盟計(jì)劃。這個(gè)以新型合作模式(至少在創(chuàng)始成員國(guó)之間)為基礎(chǔ)的項(xiàng)目,必須著力解決技術(shù)、基建、能源、半導(dǎo)體、教育培訓(xùn)等共同需求,并改善風(fēng)險(xiǎn)資本獲取渠道,培育能在全球范圍內(nèi)競(jìng)爭(zhēng)的歐洲領(lǐng)軍企業(yè)。

成功的工具已握在手中,現(xiàn)在是行動(dòng)的時(shí)候了。(財(cái)富中文網(wǎng))

本文作者莫羅·馬基現(xiàn)任埃森哲歐洲、中東與非洲地區(qū)首席執(zhí)行官。

Fortune.com上發(fā)表的評(píng)論文章中表達(dá)的觀點(diǎn),僅代表作者本人的觀點(diǎn),不能代表《財(cái)富》雜志的觀點(diǎn)和立場(chǎng)。

翻譯:劉進(jìn)龍

審校:汪皓

Europe’s competitiveness was a hot topic of conversation at this year’s World Economic Forum and will be top of mind for European executives as they return to their businesses.

Growth and productivity are slowing, and Europe faces continued underinvestment in innovation, with revenue allocated to research and development compared to North America and APAC falling short.

The world is changing fast. Nearly three quarters (72%) of European business leaders are anticipating more change in 2025 than we saw last year, according to a recent Accenture survey. Yet they feel less prepared to handle it than their North American counterparts. This is cause for concern and, without action to address it, threatens to hamper Europe’s growth.

Europe needs to act together now to retain its place on the global stage.

Fortunately, solutions are within our reach.

Major technological shifts present an opportunity to level the playing field for countries and companies. The spread of gen AI—the most transformative technology since the internet—can do just this, giving Europe a chance to reinvent itself and reverse the trend of slow growth.

AI has the power to significantly increase productivity, with some industries seeing gains of up to 30%. These benefits are not hypothetical; business leaders are already recognizing the opportunity. In 2025, 87% of C-suite executives plan to increase their investments in generative AI, and 58% expect to scale AI across their organizations—a notable jump from 2024.

This could be a game-changer for productivity and innovation if implemented effectively. But the technology in and of itself isn’t a silver bullet. How businesses apply gen AI is more important than if they do. To realize its full potential, Europe must focus on adopting gen AI in a way that prioritizes people, builds trust, and eradicates siloes.

AI is not a solution in itself; it is a tool that can foster amazing results, but only when people are equipped with the skills, knowledge, and empowerment to use it well. In Europe, up to 44% of working hours could be automated or augmented by generative AI, according to our modeling. Yet investment in technology far outweighs investment in people. Organizations currently spend three times more on AI technology than they do on reskilling their employees. This imbalance needs urgent correction. Reskilling and upskilling workers must become a top priority, with training programs that are not one-off efforts but ongoing initiatives that keep pace with AI’s rapid advancements. Everyone in an organization, not just leadership, needs to be part of this transformation if its benefits are to be fully realized.

With the necessary education and training comes trust. While business leaders are optimistic about gen AI’s potential, many workers are not. Concerns about job security are widespread; a third (36%) of European employees believe AI will lead to workforce reductions. Meanwhile, three in five (60%) workers globally worry that AI will increase stress and burnout.

These fears cannot be ignored. Left unaddressed, they will slow adoption and limit the technology’s impact. Businesses must bridge this trust gap by demonstrating how AI can enhance work rather than replace it. Providing comprehensive training and establishing clear, transparent guidelines for responsible AI use can help alleviate concerns. More than half of employees say they would feel more comfortable using AI if they had access to these resources, underscoring the importance of education and openness.

Finally, piecemeal adoption will not deliver against the expectations many business leaders have bought into. At present, gen AI strategies are often fragmented, with individual teams experimenting with the technology in isolation. This limits the technology’s impact and prevents businesses from unlocking the full range of benefits, including increased productivity, innovation, and return on investment. To succeed, organizations must take a coordinated approach, developing clear strategies for AI implementation and ensuring they have a digital core at their foundation that is flexible enough to integrate new technologies at speed and scale. However, scaling AI is not just a technical challenge but an organizational one, requiring robust systems, collaboration across departments, and a commitment to embedding AI into every aspect of operations.

Europe can play a leading role—provided that it commits to creating a federated project. Such a project, built on new models of cooperation, at least among the founding member states, must address shared needs—technology, infrastructure, energy, semiconductors, education, and training—and improve access to risk capital to foster the growth of European champions capable of competing on a global scale.

The tools to succeed are within our grasp. The time to act is now.

Mauro Macchi is the CEO for Europe, Middle East, and Africa at Accenture.

The opinions expressed in Fortune.com commentary pieces are solely the views of their authors and do not necessarily reflect the opinions and beliefs of Fortune.

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