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專欄 - 向Anne提問

職場防身術(shù):搞定惡棍同事

Anne Fisher 2012年03月14日

Anne Fisher為《財富》雜志《向Anne提問》的專欄作者,這個職場專欄始于1996年,幫助讀者適應(yīng)經(jīng)濟的興衰起落、行業(yè)轉(zhuǎn)換,以及工作中面臨的各種困惑。
同事之間沖突不斷、敵意長存,不僅會影響到心情,還會傷害到身體。面對這種情況,如何才能做到既不失控又能保護自己呢?本文可以教你幾招。

????其次,要收集好一切證據(jù)。她建議:“你需要證據(jù)來證明同事的惡意行為已經(jīng)對你的工作效率造成了負面影響。面談時要帶上電子郵件內(nèi)容、備忘以及所有能佐證你觀點的證據(jù)。解決爭端符合公司的最大利益。因為從長期來看,士氣低迷、工作氛圍惡劣、人員流動率太高都會讓公司付出高昂的代價。”

????假如你已經(jīng)盡了最大努力,而一切仍無改觀的話,杜雷稱:“你仍然能夠掌控自己的人生?!边^去三十年里進行的大量研究已經(jīng)確鑿證明,除非你耗費格外巨大的精力自我保養(yǎng),否則,長期積累的壓力最終不僅會損害健康,還會損害工作之外的生活和人際關(guān)系。

????杜雷在書中列出了一系列減壓方法,可能會對你有所幫助:保證充足睡眠,適當(dāng)運動,健康飲食,多喝水,服用維他命,多陪陪愛你的朋友和家人,留出時間做點自己喜歡或有助于放松身心的事。

????杜雷表示,你還可以通過“反省自身存在的問題,研究自己在工作中容易被激怒的地方”,從而試著在心理上跟烏煙瘴氣的辦公環(huán)境保持一定距離。要學(xué)會以退為進,深呼吸,避開懷有敵意的同事,越能做到這樣,你的狀態(tài)就會越好。

????當(dāng)然,無視內(nèi)部紛爭,將精力轉(zhuǎn)而集中于更好地完成工作,這也是一種必要的策略。尤其是如果像你懷疑的那樣,一旦你向上級申訴,對方就會肆意打擊報復(fù),在這種情況下,更要像杜雷建議的那樣,“把自己的本職工作做到盡善盡美,讓別人找不到解雇你的借口。”

????然而,最終的問題可能是,面對同事的過分行為,為什么你能夠忍受這么久。如你所言,畢竟團隊中有些人選擇了離開而不是繼續(xù)忍耐。杜雷稱:“身心健康的人不會繼續(xù)忍受,他們會采取一切方式離開這個有害的環(huán)境。他們會選擇自己創(chuàng)業(yè)或是跟朋友共同創(chuàng)業(yè),或者尋找一份氛圍更好的工作?!?/p>

????你最好的選擇可能也是如此。即使目前的就業(yè)市場充滿不確定性,也要勇敢走出去。至少,采取行動尋找更好的工作不會再讓你覺得束手無策了。

????反饋:你是否也曾身處充滿敵意的工作環(huán)境?你是怎么做的?歡迎發(fā)表評論。

????譯者:李玫曉/汪皓

????And second, document everything. "You need evidence for your claim that your colleagues' hostility is affecting productivity. Bring emails, memos, anything you can point to that supports what you're saying," she advises. "It's in the company's best interest to resolve conflict whenever possible because, in the long run, low morale, a hostile work environment, and high turnover are very costly."

????Let's suppose you do all the right things, and nothing changes. "You can still take control over your own life," says Durré. Stacks of research over the past 30 years have proven beyond doubt that chronic stress will eventually make you sick, and poison your life and relationships outside of work, unless you work extra hard at taking care of yourself.

????Durré's book includes a checklist of stress-busting measures that can help: Get enough sleep, exercise, eat a healthy diet, drink water, take vitamins, spend as much time as you can with friends and family members who love you, and carve out space in your schedule for activities you enjoy and that will help you relax.

????You can also try to get some psychological distance from your horrible office by "realizing your own issues, and analyzing your own buttons that are getting pushed at work," Durré says. The more you can train yourself to step back, take a deep breath, and not let your antagonists get to you, the better off you'll be.

????Ignoring the vicious politics and concentrating instead on excelling at your job is an essential strategy here, too -- especially if, as you suspect, your colleagues will be gunning for you, once you've complained about them to higher-ups. "Be very, very good at what you do," Durré advises. "Don't give anyone an excuse to fire you."

????Ultimately, though, the real question may be why you have sat still for your coworkers' abusive behavior for so long. After all, as you note, others in your group have left rather than tolerate it. "Healthy people don't put up with this," Durré says. "They get away from toxic environments any way they can. They start their own companies, either by themselves or with friends, or they find a better place to work."

????Your best bet may be to do likewise. Even in this iffy job market, get out there and start looking. If nothing else, taking action toward finding something better will make you feel less powerless.

????Talkback: Have you ever found yourself in a toxic workplace? What did you do about it? Leave a comment below.

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